Talk Talk Complaints

smanfa

What is the best address to write to im rubbish with letters but i need to get this delt with asap as dont want another bill from them

mobile48

smanfa wrote: »

What is the best address to write to im rubbish with letters but i need to get this delt with asap as dont want another bill from them

If you click on the terms and conditions in tiny letters at the bottom of the Talk Talk Web Pages you should end up with full terms and conditions. Look at 10.5. This states the address you must write to terminate a contract and what information you must provide.

needanewjob

DVardysShadow wrote: »

Don't talk to them. Write and tell them that the contract is cancelled and that the contract was never renewed

Well I just had a chat with 'Vicky' at CEO's office, and there's no problem cancelling. Just let them know what date I'm moving to Sky and they'll stop my line:T
I was all ready for a battle, but it was very civil. Fingers crossed for a smooth transition.

philinbow

Hi All,

this is the first time I have posted on here and was wondering if any can help me or has had the same experience?

I recently noticed after logging in to check my online bill that for my Talk Talk TV that I was paying for an add on package I never subscribed to, (Sky Sports / Movies and ESPN) costing £35 a month,
following a complaint to customer service they told me that I signed up in May being a total of 4 months, I was given a customer reference and heard no more till i rang them back almost 2 weeks later, I then get told that the matter was referred to head office and they came back and said "If I didn’t sign up I would have noticed the overcharge sooner" and no refund would be made (so the fact I did not notice them robbing makes it ok), I also requested details how the add on was subscribed, they could not give an answer, and basically tried to brick wall me so as the matter was finished, obviously furious and with plenty of ranting I get told follow their complaints procedure online, and since have had no feedback.

I am very happy to escalate this to whatever level I need to so if anyone has current CEO or senior customer rep details I would be much obliged with your assistance.

Thanks for reading
Phil

whatajoke1

smanfa wrote: »

i was originaly a Tiscali customer........................i called the billing department only to be told i had agreed to a new contract and a new price plan...............was told i would have to pay the full 18 month contract

You did agree to continue the service, that agreement means that the tiscali contract was rolled over to the talktalk one (unless you agreed to take out a new 18 month contract).

So if you were on a rolling 1 month tiscali contract (and did not agree a new 18 month contract) you are STILL on a monthly rolling contract and can leave without penalty.

The talktalk monkeys cannot read the screens properly, and the screen they see states the contract start date as the date talktalk took over, NOT the date your contract started.

smanfa

whatajoke1 wrote: »

You did agree to continue the service, that agreement means that the tiscali contract was rolled over to the talktalk one (unless you agreed to take out a new 18 month contract).

So if you were on a rolling 1 month tiscali contract (and did not agree a new 18 month contract) you are STILL on a monthly rolling contract and can leave without penalty.

The talktalk monkeys cannot read the screens properly, and the screen they see states the contract start date as the date talktalk took over, NOT the date your contract started.

Finnaly a helpfull person on the phone my contract is being looked into as you say i should be on a months rolling contract but they cant work out how i have been put onto a 18 months contract with such a different price plan. It isnt even a priceplan they are offering. They have voided the contract and even given me a reference and refunding the extra i have paid all i can say to everyone having problems keep pestering them and you will get somewhere its just being patient and try stay calm it goes a long way

Janiekins

We've now spent over £50 on trying to talk to their so called customer service on mobiles and still we've had no phone since 24th August.

If they can't connect our phone line to their service why don't they say so - we should never have left BT

No response from the Talk Talk representative on here either so they're no use




Hi
I wonder if your TalkTalk Company Representative can help sort out this problem that I've got.

I had a BT phone line and broadband with Tiscali. I need a continuous telephone service because I have a medical problem, run a business from home and have an alarm system that requires a telephone line to operate correctly.

On 21st June I received a letter saying that if I had my phone with TalkTalk it would work out cheaper. On 4th August I phoned the number on the letter. I said that I have my broadband with Tiscali which is now owned by TalkTalk and phone line with BT. They said I could save £10 a month by having phone also with them. I explained I did not want to change my phone number or email address. I was told nothing would change, and everything would stay the same, and all I had now with BT would be transferred over to TalkTalk, and that there would be no disruption to my telephone service.

I received a letter on the 13th August informing me the go live date would be Tuesday the 24th August and that the transfer would be seamless. I telephoned as I noticed that in the letter it did not mention the items I currently had with BT. They confirmed they would add these on and that there would be no disruption and all would go through seamlessly. They said the only thing changed would be my bill. They said I would receive a welcome pack with all the phone numbers and contacts I would need in case of assistance etc. I have not received the welcome back.

On the 23rd August my phone stopped working in the afternoon. I could not dial out or receive calls, but the internet still worked

I telephoned TalkTalk using my mobile. The number I called was the one on the original letter I had received. I was told that I had been wrongly informed about the transfer being seamless, and that it is normal for there not to be a phone operating for 24 hours and said it would be up and running 12 midday on Wednesday 25th August.

When on 25th August it was still not working I rang again. I had to wait 15 minutes using my mobile, and was cut off.

I spent the whole day trying to sort this out using my mobile. Eventually I got through to customer services using another number and spoke to a gentleman who said the sales person originally should never had set me up on the package I was put on, as Tiscali although was run owned by TalkTalk is run separately, and that is why my phone was not working as Tiscali had put a code on it to stop the broadband going over to TalkTalk. He said he would sort it out and it would be running up in 24 hours. I was then told a new order had to be put in for the phone to be put onto TalkTalk only and this would take longer.

On Thursday 26th August I phoned BT to see what they could say on the matter. They told me a cease order had been put on the phone line to take place on 9th September, and if I did not get TalkTalk to remove this I would lose my phone line and my phone number would be irretrievable and I would have to pay for a new line to be put into the premises. I then spent ages trying to get through on my mobile to TalkTalk and had the phone put down on me twice.

When I finally got through late in the day and told TalkTalk what BT said, I was told that this was incorrect, and an error had been made, but a new order had to be put in for the phone and they were trying to accelerate the new order, but it was showing the date for the phone with TalkTalk was the 9th September. They said that the Broadband would remain the same and with Tiscali and my phone number and email address would not change. Later that day I found I could no longer use my mobile phone as all the calls that I had had to make had exceeded my credit limit.

On Friday I phoned my mobile provider and told them all about you when he asked if I was OK and agreed for me to have a call via them one only to your customer service. I spoke to Yusuf at TalkTalk at 8.30 am 27th August and he assured me a phone only order had gone through to go live on 9th September and the broadband with Tiscali and email address and phone number would remain the same. I am worried this may not be the case. I asked Yusuf if I could be compensated for the cost of the mobile calls and he said no.

At approximately 5.30 pm Friday 27th a representative from TalkTalk whom said his name was Prishimt, who I presume was an engineer asked me to unplug everything to check the line. He said his test confirmed there is a fault in the TalkTalk network, and that I would be updated in 72 hours.

I am concerned that this is simply being passed from one person to another – there is no single point of access that I can talk to that is dealing with this.

Hoping you can help me to sort this out.

Janie

It's now over a week since I was supposed to be connected and still can't make or receive phone calls. I don't think I should have to pay for this when I haven't got a service.

harrymlaw

I have recently switched to a TalkTalk package including broadband. On the day i was due to go live, the router they sent me was faulty and took three days to replace. As I work from home I was unable to connect to the office and lost three days pay. TalkTalk thought 3 days was good service and were totally unaware of or interested in my situation. I also asked for changes to the 'bundle' but nothing was done for a month until I had to call and ask if the instruction had been actioned.
Having been offered this deal with zero connection charge I have now been sent a bill that includes £29.99 connection fee. I was told this would not have been the case - until I told them I had it in writing. After being referred urwards twice I was eventually told it was free, but it was also standard practice to charge £29.99 on the first bill and credit it 2 or 3 months later. Other call-centre agents would not have been able to tell me this as TalkTalk don't tell them (ignorance is bliss!). Can I now refuse to pay this bill until the £29.99 is removed?

DVardysShadow

harrymlaw wrote: »

... Having been offered this deal with zero connection charge I have now been sent a bill that includes £29.99 connection fee. I was told this would not have been the case - until I told them I had it in writing. After being referred urwards twice I was eventually told it was free, but it was also standard practice to charge £29.99 on the first bill and credit it 2 or 3 months later. Other call-centre agents would not have been able to tell me this as TalkTalk don't tell them (ignorance is bliss!). Can I now refuse to pay this bill until the £29.99 is removed?

Pay what you owe, don't pay £29.99 if you don't owe it.

NEVER hold money you do owe as hostage against getting a disputed charge removed.

Bryando

I'm moving home soon and my contract does not end til 2011 (Feb). Just discovered that I need to pay £30.00 for re connection and then contract will start again for 18 months!

My partners' parents moved house and after 4 months still are not sorted due to TalkTalk! They don't even have them down as having account, even though the phone is live. Yet the internet is not working.

I am dreading this move, can see it beingthe worse thing about the move. Do I need to start this 18 months again? As I really do not like TalkTalk, worst company I've had to deal with so far for phone/internet.