Talk Talk Complaints

sofababe

Sooler wrote: »

NO - stay away, they are crap.

Nicely put!!!:rotfl::rotfl::rotfl:

System

TalkTalk_Company_Representative wrote: »

Hi Sofababe,

If you can register on the TalkTalk members Forum (http://www.talktalkmembers.com/forums) we can investigate into this for you and look to identify the payment so we can allocate this to your account.

Islandman - It would be difficult for us to ascertain why the routers settings changed, this may have been due to a fault on the router and we would just have to keep an eye out for any future instances so we can investigate these in more detail.

Regards

Mark

Mark, it so happens that about 4/5 months ago when I experienced a hiccup, talktalk sent me a new router but before it was received, my minor connections issue had been resolved and talktalk advised I retain the router as a standby in case of further problems. maybe now is the time to install it, but I dare not without a guiding hand. The particular model is an echolife HG520's which I understand is known for failing (I'm told)

ShiverMeTimbers

Mother-in-law has (ill-advisedly) been with TalkTalk for a few years. Always slow service for tech problems. Last year they tried to hound her to take broadband as well as phone - even sent a router in the post which we had to go to the trouble of sending back. Mother-in-law is 87 years old!! Never used a computer in her life.
Three months ago she went into a care home. We phoned TalkTalk to request disconnection, stating exactly why - house empty. The line went dead within minutes. But the bills and legal threats keep coming.
They're impossible to get through to by any of the means we've tried. Even phoning them quoting the subscriber number as requested but then denying access because they don't recognise it (they have disconnected it .... :mad:)
Threatening letters keep coming, signed by the same guy - Simon Rawlings - who keeps moving his office address and job title. Presumably he keeps getting promoted! Now in the Litigation Department.
Guess I'll be seeing them in court.
DON'T touch TalkTalk with a barge pole ...

speedy5050

Hi I have phone and broadband with Talk Talk and they have cut me off due to a system error that did not my direct debit which I did not Know anything about. They cut me off on the 8th of September with out informing me and I have paid the bill by card and they keep promising the service will restart in 24 to 48 hours. Every time I ring I am either kicked off the line or go through to Africa where they don't seem to know what to do, when I do get through to Northampton they promise to sort it and ring me back and they don't. I use the line for business as I am a small business. Can I get out of the contract and go back to BT as I had no problems with them and just find the customer service really poor from Talk Talk, nobody cares that I am unhappy.
I am losing business every day
Wayne

spondonred

spondonred wrote: »

Hi all
1st time poster but a long time admirer of this site,some good information and advise to look at.
Hard to know where to start so i'll try and keep it brief and to the point but regarding the customer support at talk talk it may evolve into a WAR AND PEACE NOVEL.
Rang talk talk last week after finding the landline/broadband down(not the 1st time) and reported the fault to their respective department after being passed from pillar to post.Waited for their customary response an engineer will be in touch blah blah blah.Waited 2/3 hours nothing so rang again only to be told that as i was moving house they had disconnected me from their services....NEWS TO ME....have lived in the same property for 7 years and have no intention of moving and had certainly never been in touch with talk talk regarding any such matters.After several more phone calls to india,pakistan,south africa some sweet little old lady informed me that due to an agent inputting the wrong information(wrong digit house no etc) we had been cut off no letter no email no telephone call informing of this......bill always paid on time by direct debit.So to rectify this i was told i would have to apply for a new account and this would take 14 days for an engineer to come around and reconnect the service bearing in mind it was not my fault and secondly the telephone exchange is literally 2 foot away from my back garden as well....not only that i would be receiving a new telephone number(had the previous one for 7 years) nothing they could do about that and to cap it all i would also be charged for the disconnection/reconnection fees and the remainder of my contract.
So to cap it all talk talk disconnected me, lost my landline, and now expect me to stump up the charges for their shambolic service created by their own errors.

AM I MISSING SOMETHING,IS THERE A NEW TV PROGRAMME ABOUT TO START WITH ME THE VICTIM OF A JEREMY BEADLE STYLE PRANK ?????????
Regards

Contacted CITIZENS ADVICE who were surprisingly helpful,gave us all the contact details to an ENGLISH based customer service dept,which basically told us to write/complain offering talk talk 14 days in which to reply.Surprise Surprise on the 14th day they did,couldn,t offer enough apologies and asked us how we would like to resolve this ? Again could have been a WAR AND PEACE NOVEL but after much to/froing we settled on 3 months free phone/broadband service which we accepted and the ENGLISH CUSTOMER SERVICE ASSISTANT couldn't have been more sincere apologetic and helpful and credited the old account with all the necessary debits/credits which have now shown on our newest bill.
HOWEVER 2 hours after the engineer left we still had no broadband so contacted the relevant department and lo/behold little india appears on the end of the line,we should have known that the ip address was now different and he then for 20 minutes talked me thro this,treating me me like a F***** 2yr old,thankfully it is all now resolved and the service/broadband now appears much quicker,just wondering though how long before i will be speaking to little india again.
regards

gunnapaul2

I have recently tried signing up with TalkTalk, absolutely delighted to say it didn't go ahead, never in my life have I experienced such poor customer service, and this is me trying to sign up with them and give them my money!!!

To try and cut a long story short I tried to sign up with them, first time they cancelled the order and didn't tell me, I rang them, they aplogised and told me I needed to re-order, I did, weeks later nothing happens, no contact what so ever, I ring them, they've cancelled it and again without even telling me, they try to offer me to reorder again and I laugh at them. I make a complaint explaining this whole situation in detail and they respond to me with an email saying they are sorry for my inconvenience and I will receive no further contact from TalkTalk as my account has been cancelled and my balance is £0, WHAT?!?!?

Who on earth are these people? I am simply stunned that a company trying to gain as many customers as possible simply do not have a clue what they are doing, I mean seriously they would be better off hiring alcoholic partially blind chimps to do their work, so so glad I experienced this before I signed up with these idiots!

sofababe

gunnapaul2 wrote: »

Who on earth are these people? I am simply stunned that a company trying to gain as many customers as possible simply do not have a clue what they are doing, I mean seriously they would be better off hiring alcoholic partially blind chimps to do their work, so so glad I experienced this before I signed up with these idiots!

I thought that was exactly what they had done???:rotfl:

myothercarisaferrari

I am with TT as well- biiiiiiig mistake:D Their customer service is absolutely appalling, they don't seem to know what you are talking about and generally chimps, as someone said! Plus it takes ages to get through to them.

I cancelled my direct debit with them as they took it out on the 19th of each month - I get paid on the 21st and I requested it for this date - 'we can't change the direct date, its company policy'. !!!!!! Sort of response is that? Surely its company policy to make sure you customers are receiving the best service possible?

rsmt

I have been trying to switch on Talk Talk's "UK anytime calls boost" (and other services) for about 3 months now but I cannot do it because the "manage my services" web page is permanently frozen with a "changes pending" message.

Have tried calling customer services several times but all they can do is tell me that I have a "stuck order" problem and flag it up to their operations department who promptly do nothing about it.

I guess I will have to consider switching suppliers but would rather not go through that hassle as I am otherwise satisfied with the Talk Talk service.

Does anyone have any suggestions as to how to get Talk Talk to fix the problem?

sofababe

I thought I'd have a laugh on Friday and contacted TT again about the lost payment on my account. The lady was gone for 5 minutes, "looking into it", then told me that because there had been a problem with their system in July and August they hadn't collected my direct debit in July and I definitely owed them £30.37. She seemed quite surprised when I said "well, everything you've just told me is complete nonsense!" I don't pay by DD, never have since they started taking it on random dates. I told her the loooooong story of the missing payment, though its not actually missing because I know exactly where it is and have told them this. The lady took all this down AGAIN and said she would pass it to the cashier's office AGAIN who would phone me in no more than 5 working days to say that the matter is resolved. I'm not holding my breath as I have been told this carp several times before and this has been going on since mid July. If they don't phone me on Friday I'm going to call Richard Jones, head of Customer Liaison as he is the only person at TT who can do what he says he will. Luckily I have his direct number:D I would have spoken to him before now but after weeks of searching have found where I wrote his number down last year after TT cut me off for no reason, then reinstated my phone line with a different number(but no broadband) and took over 3 weeks to do anything:mad::mad::mad: