Talk Talk Complaints

System

islandman wrote: »

and in post 353, this is exactly what I meant. It doesn't mean necessarily that Mark will come to your aid, as there are many reps there and one will pick up your request, maybe not today, but from experience, it will get dealt with and bring a swift conclusion.

Quite out of the blue whilst surfing today, I lost connection. I did a bit of fiddling to no avail, so rang TT (India). the lady told me to open IE, type in a bunch of numbers, click on basic, then correct user name & password which did the trick. How and why they'd changed I don't know, maybe someone else might add to this?.

TalkTalk

Hi Sofababe,

If you can register on the TalkTalk members Forum (http://www.talktalkmembers.com/forums) we can investigate into this for you and look to identify the payment so we can allocate this to your account.

Islandman - It would be difficult for us to ascertain why the routers settings changed, this may have been due to a fault on the router and we would just have to keep an eye out for any future instances so we can investigate these in more detail.

Regards

Mark

ipswich448

I have been looking at the posts since mine, several months ago. I cannot believe the patronising C**p that the TT Reps constantly spout on here, the best yet is:-

“Mandy - If you have had an issue with an account following bereavement if you can join the members forum we can advise you further on this process. I can only apologise if you have had a poor experience regarding this and assure you we will do everything we can to resolve this as quickly as possible for you.”

Having just lost her mother, I’m sure that Mandy has better things to do than join a forum to work out how to stop TT stealing money from her deceased mother. I have had to deal with the estate of both my late father, and my uncle. It was simple to cancel the telephone, I simply wrote to BT with a copy of the death certificate, they stopped the line, and billed to date of death. Not exactly rocket science is it?

There are recurrent themes on this forum:-

1. TT change contracts (always in their favour), many of which sound like fraud, and/or mis-selling.
2. They make promises about services which they cannot fulfil.
3. They have a customer services team, whose sole purpose is to earn extra revenue for the company, and never seem to resolve any issues.

No-where they tell us what they have done to resolve these recurring issues, is this because TT don’t give a damn?

Why does TT charge its customers to speak to someone when it is their mistake?

We hear a lot from Em about ‘how sorry’ she is, or how she ‘can only apologise’ usually rounded off with an ‘x’ :kisses3: after her signature, Mark is much the same without the kisses.

So come on Em :kisses3:or Mark , show us how sorry you really are, tell us what you are doing to genuinely resolve these issues:-

1. What is being done about the poor service in your call centre?
2. When are you going to stop charging for this 'service'?
3. What disciplinary procedures are you instigating against your staff who make harrassing calls, and or fraudulently change contracts?
4. What is being done to address the poor service standards?

Ipswich448 XXX (mwah mwah)

blackcatg

blackcatg wrote: »

I have the same problem, joined Tiscali years ago August bill increased & when I emailed them told I was in a new 18 Month contract because of the changes they made.:eek: I never signed anything but they say if i leave which I want to that I will be breaking my contract & have to pay them, would I like a cheaper contract with them call xxxx....:mad:
I want to go to sky who will take me no problem it's just this contract that's getting in the way.
Will I email this [EMAIL="clm@cpwplc.com"]clm@cpwplc.com[/EMAIL] & tell him that i want out or should i be on this rolling contract someone mentioned & be able to get out easy. I don't think I've got the Oct increase letter yet.
Help please??:(

I rang Re-pricing support at 02081275747 on Wed 1st Sept & Kirsty told me I am on a monthly rolling contract not 18 months & can leave whenever I want. She priced me broadband & phone for £18.50 inc vat to compete with Sky which I am considering & will contact her when I have decided what to do.

Rang back y'day 7-9-10 to confirm I am moving to Sky & option 9 is nonsense now so spoke to billing on same 02 # who passed me elsewhere where I confirmed I am still Tiscali because of UI in customer number on bill, on 1 month rolling & ok go ahead & contact sky, don't need mac code, will have to get new line £39 (sky) they will contact Tiscali/Talk talk for me. So started switch to Sky y'day. He did say to contact talk talk after move to make sure they stop charging me, told him I would also be cancelling my DD with TalkTalk once moved over anyway. Fingers crossed, will save me over £10pm:D currently £28-£30.

Janiekins

We don't seem to have an account number yet. We've a reference number from the letter that said we'd be connected on August 24th but that doesn't work

tlise

Just signed upto it, and already having big regrets. never left BT for my line before and I have read post after post of bad reviews. but there again, if I read my isp reviews now, would probably see the same thing. At least people seem to get help on this forum rather than ringing.

Is it worth going with Talk Talk? I thought 21.48 for plus package upto 14mb speed was good, now Im not so sure....

Chris.snowden

I fully understand everyones complaints because I also have had a horrid time with talk talk. I'm a new customer and to say I've been treated badly is an understatement!

Basically, I was told firstly that I would need a new line fitted because the previous tenant at my property never paid their bill which would cost me £69.99. Then I was told that I my broadband would be connected on the 23rd of august, which was fine. Then on the 23d I was told that there was a delay which would take up to two weeks! So I would be connected on the 8th of sept. Of course, I complained and got my monthly bill down from £37 to £25 and the new line charge would be lifted. Just to find out that there was another delay! So I've now got to wait another two weeks! But when I rang to find out why this was happening, no-one had a clue. All they could tell me was that my broadband wasn't active yet. So they said they would escalate the issue with their technical dept. I'm getting frustrated now as my children keep asking when the Internet is coming on and all I can say to them is "I don't know"

I work in sales and customer service industry and
I would be sacked if I treated a new customer this way! I don't mind that the call centres are abroad as everyone needs to work but customer service is paramount to running a buisness! But I'm afraid Talk Talk fail in this department

BALMES

Im not longer with TT after all the problems i had since 2006 (none resolved).

As i explain on previous post they renew my contract every 18 months (Which i had no idea).Since i still had my writing contract which did not mention anything about that the contract will be renew i refused to pay any money for leaving TT.

I cancel my direct debit so no money can be taken out of my bank.

I have now move to BT better service so far.

They TT refused to allow me to keep my number the reason they give that it was belong to them(NO HARM DOWN) infact is the oposite since i left TT.

1) TT uses my mobile number to ask me to come back

2)Engineers keep leaving messages to let me know that there is a problem with my broadband.

3) Also they send a text to let me know that and engineer will visit the property in two weeks time to solve the problem at no cost to me.
4) I keep reciving post with offers to join TT

5) Lucky me they havent got access to my new phone number.

What next?

This is a useless company who can not train the people they employ SOME OF THEM RUDE AND IGNORANT.

!!!!!!!!EMMA!!!! I did join the forum of TT ,i had no answers,no contact,no apoligies from TT.

NOW DO I HAVE TO CHANGE MY MOBILE NUMBER? in order to stop TT calls.
BALMES:T:j:rotfl:

whatajoke1

BALMES wrote: »

NOW DO I HAVE TO CHANGE MY MOBILE NUMBER? in order to stop TT calls.
BALMES:T:j:rotfl:

Complain to the ICO http://www.ico.gov.uk/complaints.aspx

send a cease and desist letter to the chief executive Dido Harding citing harassment. If talktalk fail to act report him to the police for harassment.

tlise wrote: »

Is it worth going with Talk Talk? I thought 21.48 for plus package upto 14mb speed was good, now Im not so sure....

Talktalk do not

stick to their T&Cs

talktalk won't process your data to comply with data protection

talktalk disregard the law (so many examples to chose from, my current favourite law breaking by talktalk is concerning Privacy and Electronic Communications Regulations, you would think someone there would actually know this stuff)

If you can put up with

little customer support

harassing phone calls 2 or 3 times a day from call centres lying to you to get you to take out another contract (even though you have opted-out of marketing calls)

emails that you cannot unsubscribe from

changes to your marketing preferences so you are permanently opted-in, and cannot opt-out

no notification of changes to your service or price rises

and contracts set-up without your knowledge tying you in for another 18 months

then yes, join talktalk.

On a plus point my internet connection is currently stable and line speed has recently increased, and apart from the fact talktalk are bombarding me with unwanted sales calls that I can't unsubscibe from, I've had no problems with the phone.

Sooler

tlise wrote: »

Is it worth going with Talk Talk.

NO - stay away, they are crap.