Talk Talk Complaints

Barry51

TalkTalk_Company_Representative wrote: »

Barry51 - If you are experiencing issues with your BB service we can investigate into this via the TalkTalk Members Forum. There are a multitude of reasons why a connection may drop and we would need to look into this in more detail before we can advise you further.

Regards

M:)

There are indeed many reasons for BB to stop working.
But how many reasons are there for a member of your level 2 technical staff failing to call back at an agreed time, or any other time to sort out the problem.
We sent an e-mail to complain and was told that someone would phone back within 3 days.
I expect that it would come as no surprise to anyone that nobody from Talk Talk ever did.
However, we did get a further e-mail after a week. We were told that as you had not heard anything further from us! (ie because Talk Talk had not bothered to phone us back) the complaint was being closed.
Problem solved complaint closed automatically without anyone from Talk Talk having lift a finger :rotfl:. Pure genious to build in to a system a method of clearing up complaints without doing anything about it. Bet it looks good on the clear up stats.
Anyway there is no excuse for such bad customer service so we are leaving asap.

Barry

lindapollitt

Good luck Barry, I'm still trying to cancel mine! I sent an email to customer services with all my customer details, and they emailed back to say they couldn't deal with the problem because my phone isn't with them (!) No it isn't, thankfully, but my dial-up us, and that's what I asked them to cancel. Nice to know they didn't read the message at all.

I've just spent another 60 minutes on hold waiting to be put through to their cancellations department, before eventually having to hang up. What they don't seem to realise is that customers have jobs and lives and can't spend all their time trying to wrangle with talktalk's so-called customer services. I'm now taking advice from consumer direct and will be sending them a recorded letter today. Perhaps I should ask for a refund for all my telephone calls and lost work-time too.

I too am unable to sign up to the 'customer' forum.

This 'company' is unbelievable...

Linda

cjcooper

cjcooper wrote: »

Talk talk ha ha ha

what a joke these people are,

i am a new cutsomer to them and they promised to have me live on the 20th juily, 10 days later after several treated like an idiot phone calls a BT engineer came out and said i was never physically connected.

now

when i signed up they said there was an offer on for 50% connection fee. great i though i have some of that. so now i have my first bill and guess what. it is for the full connection fee and they now deny making me this offer!!!

so im now sitting here on the phone trying again to get through to their customer services to sort this out.

anyone got any tips???

have now been told my reduced connection fee will in my second months statement. was also told that the sales will do anything possible to get a sale!!! eeerrrrrmm it was me that called them wanting their service so why would thye still lie. errrmm was the reply. i bet my reduced connection fee does not appear on the second bill and i bet i get a round of stupid idiot phone calls and more lies. wish i hadnt signed up now but i feel its going to more hassle than its worth in trying to cancel.

WD40

songbird1964 wrote: »

P.S. If you are a customer of this company - get out now - if you are considering using this company - please please don't.

I couldn't agree more. I don't think I've ever experienced a more unscrupulous company than Talk Talk. I can only conclude that they make more money from ripping people off than OffCom fine them - that's their business model.

Talk Talk = Scum. Avoid at all costs.

azana_2

I've just spent a nightmare morning trying to sort out a Talk Talk issue - on behalf of my mum not me. We have both racked up £££'s of calls only to find ourselves continually referred to a call centre in India where someone checked the line apparently - they are saying nothing is wrong, yet she can't make or receive calls.

I'm at a loss of what to do, my mum has had a major op, and is at home, unable to drive. All of a sudden despite the fact she is paying by direct debit (was a Tiscali customer) her phone line stopped working, followed by her broadband several days later.

We have been passed from pillar to post, Talk Talk say she is not their responsibility as she is Tiscali apparently, Tiscali doesn't exist perse anymore and her money is going to talk talk?? - it's surreal.

I have raised a complaint with ofcom but now have no idea what to do, have advised my mum to cancel the account but reading stuff on here it sounds like she may be tied in???? She did say a "nice lady" from Talk talk called a few days ago and asked if she was happy with her plan so sounds like she may be tied to Talk Talk despite them saying she is nothing to do with them?

My mum is in tears and a high state of distress about the whole thing - I would drop everything and go check on her only she's miles away and I have no way today of getting me and two kids to her - though I may just have to find some way to get to her.

I've never come across such a mess in my life and am bemused, worried about my mum and frankly furious that for the past 3 days she has been getting fobbed off with imaginary reasons why her phone line doesn't work and promised it will be sorted "tomorrow" by call centre workers in India (to whom we keep getting put through to even if we do manage to talk to someone in the UK). Neither she or I know what to do now....thanks if anyone got this far and has any advice at all - I feel like I am in the middle of a very bad surreal film.

freeoffers

Blue_Spectre wrote: »

The last straw came in July when TT changed my Direct Debit date with virtually no warning.

They gave me 2 weeks notice. for nearly a year no problems because the DD came out on the same day. Now i found not only less money in my account but a DD i'd budgeted for had bounced because TT took their money. They changed the plan i signed up for but luckily as i was with tiscali i can cancel with no penalties. TT can go @!@$ themselves. Never going back.

freeoffers

May I actually add that before they decided to change my DD by giving 2 weeks notice and change th eplan i signed up for i actually loved the service. Thought id be a customer for years. Well, unfortunately they changed the rules and i cannot trust them any longer. TTFN TT!!

kev.s

i've had complaints with TT previously, both dealt with profesionally, the current one just last week, write to the head office 1st they WILL reply with a call from th CEO's office, or call the CEO's office direct on 01925551316.
both my probs solved in couple of weeks, this one resulted in a £60 inconvenience refund..

purplestar133

kev.s wrote: »

i've had complaints with TT previously, both dealt with profesionally, the current one just last week, write to the head office 1st they WILL reply with a call from th CEO's office, or call the CEO's office direct on 01925551316.
both my probs solved in couple of weeks, this one resulted in a £60 inconvenience refund..

Thanks for that info Kev. Had you previously contacted the call centres? I'm just wondering if the CEO's office will refer you to the call centre unless you've already tried? I can't see the point in ringing the call centres based on people's experiences on here, I think it will just make it worse.

binnie

kev.s wrote: »

i've had complaints with TT previously, both dealt with profesionally, the current one just last week, write to the head office 1st they WILL reply with a call from th CEO's office, or call the CEO's office direct on 01925551316.
both my probs solved in couple of weeks, this one resulted in a £60 inconvenience refund..

Could I have the head offices address please and also the name of the CEO?
Thank you