The Mobile Outlet: any good? (merged)

daniellelandod

Could people keep to the point here! What are all these ridiculously long rants about, going off the point if you ask me!

Mobile outlet didn't stick to their terms and conditions in my case. I did stick to the terms and conditions. Therefore put a small claims in. Have been advised that I will be receiving the money within 7 days. I will let you know as soon as I receive the cheque.

Cobra_3

Moyo wrote:

Thanks. I think I will still harass them for the extra amount as a quick read of the contract shows that they do not set out the one fifth procedure there. Any ambiguity in the contract will be construed in my favour.

Quite so, Moyo. it has always struck me that this business about paying the cashback in five equal instalments has never been written into The Mobile Outlet's actual Terms & Conditions and is open to challenge.

Recently, on online sites, their offers have stated specifically that the cashback will be paid in five equal instalments but between July and about October 2006 they stated merely that it would be paid in five instalments.

Anyone who bought a 'phone from The Mobile Outlet during that period would clearly be on much stonger ground in submitting to a court that each of the instalments should be for the amount paid in line rental on the invoices submitted with the claim.

Whether or not this would entitle one to file claim for the entire year's cashback over a shortfall in the amount paid for the first inatalment is less clear. But it would be nice to see it tested!

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Cobra_3

mar< wrote:

@Cobra

I agree with the sentiment of your post, but then I also think you are taking rather a one sided look at this forum thread.... is what i'm saying - why can't you just accept the point that others may not see things the way you do? I must be in error - there's no other way of looking at it is there???

"Particularly when this company has earned a notorious reputation for being absolutely ruthless in denying customers their entire cashback if they themselves file any one of their five claims even one day late."

That's hillarious! - you think that if you fail to meet the conditions of the agreement that somehow you should still be entitled to your cashback!!! - That would explain your views then! - of course no company could ever look good if that was what we all expected of them!!

My point, if you would read it properly before trying to answer it and mispresenting it, was not "that if you fail to meet the conditions of the agreement that somehow you should still be entitled to your cashback."

I have never (unlike some) suggested that.

What I pointed out was the double-standards in the viewpoint that when a company enforces, rigourously and to the letter, every requirement it makes of those filing claims for cashback it is then perfectly and reasonably entitled to renege itself on those very same Terms & Conditions.

You are, without question, entitled to your own opinion, however wierd, but when you air it in a thread that conspicuously and comprehensively disproves the very thing that you are arguing you should not complain when this is pointed out to you.

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Cobra_3

daniellelandod wrote:

Could people keep to the point here! What are all these ridiculously long rants about, going off the point if you ask me!

Mobile outlet didn't stick to their terms and conditions in my case. I did stick to the terms and conditions. Therefore put a small claims in. Have been advised that I will be receiving the money within 7 days. I will let you know as soon as I receive the cheque.

The majority (and length) of my own postings have been forced upon me by the need to defend myself from accusations of libelling The Mobile Outlet in a public forum. And if you think reading them (which you don't have to) is tedious I can assure you that the chore of having to write them, to set the record straight, is a great deal more so.

The one "rant" I did make attracted messages of thanks by PM from people who said they'd found it helpful and constructive so I've left it posted and unedited.

I agree with you absolutely that the proper use of this forum should be for the exchange of constructive ininformation that enables people, firstly, to decide whether or not to deal with The Mobile Outlet and, secondly, to find out how to obtain their cashbacks through the courts when the company fails to pay them.

It should not be used as some form of alternative public message board for communicating with The Mobile Outlet itself, to the irriation of everybody else. If that is what the company wants, it should set up its own forum instead of subborning ours.

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grayme-m

Cobra wrote:

Again you miss my point and again you misquote me. And again you thereby oblige me to defend myself from misrepresentation by you.

Let's get this straight. I did NOT file a posting "encouraging everyone to go straight to the SCC in an effort to get their money now and send the company to the wall." Be very clear about that.

The purpose of that course of action is NOT to "send the company to the wall": it is to obtain one's cashback.

I am not interested...in whether or not The Mobile Outlet goes to the wall through its own stupidity. Like many here, I simply want to know how best to proceed successfully through the Small Claims Court to obtain an unpaid cashback.

That is clearly born out by reading what I actually posted (which I have not edited or altered).

Clearly I had to cut out the bulk but I believe the sentiment still stands.

From my point of view if the company goes to the wall then all who have not received their cashbacks are the first to suffer; encouraging people to go to the SCC at the earliest opportunity is irresponsible.

We should all by now understand the business model; we pay more than you would normally for that package, the company hopes that enough people forget/fail to fulfil the conditions so lose out and subsidise the rest of us.

Sometimes I should think the company gets it wrong and makes the offer too easy/good (remember Hoover flights?), but many appear to think that the company is doing the whole cashback thing through some altruistic motive. I wonder how many are going straight to the SCC when really TMO was just seeing how far it could push the boundaries?

Cobra wrote:

digp wrote:

this is what happens when you do business with COWBOYS.

Given their location, I think it is more likely that you'll find they're Indians.

:eek:

Cobra wrote:

Ah, Mar<

(Interesting name you choose to use, by the way; the “<” at the end of it confuses a lot of forum sites’ search engines - to the extent that they can’t find you and your postings when it’s entered into their search box. But there are workarounds to that, if one uses a bit of ingenuity and determination. And, needless to say, I’m sure it isn’t a deliberate ploy by you…)

Clearly Mar< is worthy of burning, I can't think of any reason that 'Mark' would already be in use; it's hardly a common name is it? Little did he know though that we have a secret weapon and can search for all his posts.

Cobra_3

oggsy wrote:

Hello, have received a payment for cashback of the correct sum of £192 from TMO after issuing a moneyclaimsonline form a couple of weeks ago (Re my other posts) . This I am very happy about albeit short of the £30 paid to MCO which i will claim through default. So yes, persist with it and you will get there.When my cheques clear i will post again and will put together a timeline to illustrate the sequence to help others achieve what is fairly theirs. Highest regards Paul

Oggsy,

It would be really great if you could do that. I'd appreciate it very much.:beer:

It's exactly what we all need, here: the information on how to help ourselves constructively instead of simply filing endless moans about what the company is doing (or, in most cases, not doing).

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mac_534

I'm a mobile outlet customer on a vodafone contract, I subscribe to the vodafone online billing service so I would assume that I just send in print outs of my bills for my cashback claim, can anyone confirm this? i emailed TMO for advice through the forum, but suprise suprise, no reply!

grayme-m

mac_534 wrote:

I'm a mobile outlet customer on a vodafone contract, I subscribe to the vodafone online billing service so I would assume that I just send in print outs of my bills for my cashback claim, can anyone confirm this? i emailed TMO for advice through the forum, but suprise suprise, no reply!

Was it always an online billing contract or did you change something (in which case you may struggle)

Cobra_3

Mac,

Check out posting #416 on Page 21 of this thread. It's from TMO and states unequivocally that they will accept copy invoices.

It's wise for everybody to print this one out and additionally to store it on computer - TMO could delete it at any moment...

Bollards

I've just received my 7th bill from O2 via Carphone Warehouse which I am required to send to mobile outlet along with bills 5 and 6 to claim the second installment of my cashback. Unfortunately, it would appear that O2 have wrongly numbered my bill number 7 as number 8, so this means that I will be sending the mobile outlet bills 5, 6 and 8. (The dates on these bills all run consecutively however and bill 8 should definately be bill 7.) I can't afford to wait for O2 to rectify the bill number because by the time I receive an amended bill for them, I will be over the 21 days required to send my claim into the mobile outlet. So, am I going to get my cashback or not? I have a horrible feeling that the mobile outlet will use this as an excuse to get out of paying my claim!!!!!! Has anyone else had this problem?