Merry's adventures with the CSA

LizzieS_2

Merry_Gentry wrote: »

Basically with the linked case going through phasing, and the large sum of money it looks like it's going to be each month, I can see the NRP kicking up a fuss, and if PWC1 is getting paid via the CSA and me privately she would be protected but I wouldn't. This way, hopefully, he will have to pay both of us.

It is in your ex's best interests to have your case via the csa too - there would be no eventual reduction for pwc1 as they do not take into account private arrangements.

I once had the 'technical' situation too, though fortunately it was already at first stage complaints (within the same team) so got sorted in a few days

Mr_Green_Genes

MG, this is very similar to what happened to me, although my case was fixed in about 5 months and yours seems to have been going on for longer.

They are correct about not back dating the assessment. However, all that means is that they can't collect any money from the NRP. As this counts as maladministration, they will have to compensate you for the payments you haven't received. It's all in a document in the Useful Links sticky called A Guide to Financial Redress for Maladministration. You can get payments for phone calls, letters, 'loss of use' of the money and all sorts of other things. Read it carefully, it's a gold mine. It worked for me.

Merry_Gentry

frugallass wrote: »

what was the wording they used tho?

The Agency recognises that you have not received the standard of service that you have the right to expect and that our mistakes and delays may have caused you inconvenience and iritation. We realise how upsetting this can be. We have therefore decided to pay you an amount of redress to acknowledge and apologise for the way we have treated you. These payments are not large as they are not intended to put a value on the distress you have suffered, but do provide some tangible recognition that your case has not been handled as efficiently as it should have been.

Once the assessment has been done, I will begin the process of requesting a payment to redress the monies I did not receive from August through to the date of assessment, but I have been told this cannot be done until I have received six payments.

CKH3

My ex hasn't been paying CSA since July 08. He phoned them and advised he's unemployed. I advised them otherwise. They've investigated, compliance been out and surprise surprise he wasn't home but away at work as he is from Mon-Fri. They've gathered various pieces of evidence including his workplace, details of income, confident address etc etc. My case has been stuck in technical, sent to clerical etc etc. I got my MP involved and now its with the Managing Directors office, but since they've had it it still doesn't seem to be getting anywhere. I know they have to gather evidence but how much evidence do they need??

I'm well and truly skint meanwhile the NRP is living in a 5 bedroomed rented house, driving 2 cars, paying for girlfriends kids to go to America, paying for extensive home improvements to house mortgaged in girlfriend's name etc etc. NRP is self-employed and takes home over £3,000 / month but doesn't pay a penny towards his own children.

I was told a couple of weeks ago they'd sent him a letter 'inviting him to an interview under caution', then I was told he didn't turn up. Then I'm advised he informed his local council he was no longer living at address CSA had for him, hence they did not class it as a 'confident' address. I provided them with sufficient evidence about his address which has been verified. Today I have been told they didn't send the letter inviting him to an interview under caution after all cos they didn't have a confident address!!! This is after i'd been told he didn't turn up. They've verified his address with other sources and claim they sent him a letter yesterday inviting him to interview again.

In Dec 08 they wrote to him asking him to pay £3k of his arrears within 14 days, he stuck two fingers up at them and me and didn't pay a penny, they haven't done anything about it, but claim they are prosecuting him but as yet it hasn't reached court!!!

He has been living with girlfriend in rented house for last 9 months and claim they are getting married this summer. If they move into her house can an order be set against her property despite the mortgage not being in his name?

I also had to re-mortgage to pay him 28K divorce settlement. I paid this promptly yet he continues to evade his CSA whilst earning verry good money.

Anyone have any advice as i'm at end of my tether.

Sensemaya wrote: »

MG

You need to keep pushing and pushing them. Contact your MP and get the assistant to phone the Parliamentary hotline. Hopefully that should speed things up.

You really need to get the Parliamentary Business Unit onto this.

As for the arrears there may be a possibility that if he is DEO'd the arrears will be paid off within 2 years.

I know this is frustrating, but there are lots of PWCs on here that have been waiting for years for arrears to be paid off. It doesn't help when NRPs can pay off arrears - interest free- piffling little amounts each month.

CKH3

My ex hasn't been paying CSA since July 08. He phoned them and advised he's unemployed. I advised them otherwise. They've investigated, compliance been out and surprise surprise he wasn't home but away at work as he is from Mon-Fri. They've gathered various pieces of evidence including his workplace, details of income, confident address etc etc. My case has been stuck in technical, sent to clerical etc etc. I got my MP involved and now its with the Managing Directors office, but since they've had it it still doesn't seem to be getting anywhere. I know they have to gather evidence but how much evidence do they need??

I'm well and truly skint meanwhile the NRP is living in a 5 bedroomed rented house, driving 2 cars, paying for girlfriends kids to go to America, paying for extensive home improvements to house mortgaged in girlfriend's name etc etc. NRP is self-employed and takes home over £3,000 / month but doesn't pay a penny towards his own children.

I was told a couple of weeks ago they'd sent him a letter 'inviting him to an interview under caution', then I was told he didn't turn up. Then I'm advised he informed his local council he was no longer living at address CSA had for him, hence they did not class it as a 'confident' address. I provided them with sufficient evidence about his address which has been verified. Today I have been told they didn't send the letter inviting him to an interview under caution after all cos they didn't have a confident address!!! This is after i'd been told he didn't turn up. They've verified his address with other sources and claim they sent him a letter yesterday inviting him to interview again.

In Dec 08 they wrote to him asking him to pay £3k of his arrears within 14 days, he stuck two fingers up at them and me and didn't pay a penny, they haven't done anything about it, but claim they are prosecuting him but as yet it hasn't reached court!!!

He has been living with girlfriend in rented house for last 9 months and claim they are getting married this summer. If they move into her house can an order be set against her property despite the mortgage not being in his name?

I also had to re-mortgage to pay him 28K divorce settlement. I paid this promptly yet he continues to evade his CSA whilst earning verry good money.

Anyone have any advice as i'm at end of my tether. [/quote]

Merry_Gentry

CKH3, I hope you have been able to get some help. Probably better off starting your own thread though - this is an old one that I just update as and when something happens.

Tuesday 3rd March 2009

Called the CSA yesterday and they promised someone would call me back and give me an update. Which they did this evening. A nice chap, very pleasant, and very informative. He told me that based on the information he could see on the computer, his colleague who is handling my case should be able to do the assessment and should be calling me tomorrow. So it would seem the linked case file has been received, and they are actually doing my assessment :eek: :eek: We shall see though...

....and hopefully, following some information I received, I won't have to wait 6 months to request a special payment for the months I have missed out on because of all the CSA kerfuffle - I can prove a track record for NRP (has been paying PWC1 since 2000), it is on file that the CSA received all the information they required from the NRP employer back in September 2008, and I have been in regular communication thereby showing an interest. Watch this space!

Merry_Gentry

Wednesday 4th March

I hope you're sitting down - the assessment has been done :eek: :eek: :eek: Two phone calls today to confirm things NRP had claimed were happening, and ask me if I wanted to receive the money direct from him, or from the CSA. I explained that as he already had a link case I would prefer to receive it from them to avoid any personal misunderstandings about what is due. So I await the letter confirming the assessment.

Anyone know how long it takes to set up once the assessment has been done please?

tamsin1982

Congrats!! bet your feeling quite relieved!!

payment dates will depend on the date he decides to pay money to them and then a bit longer for it to clear with them and for them to locate it to you, think dates will be on the assessment letter?

pd001

CKH3 wrote: »

He has been living with girlfriend in rented house for last 9 months and claim they are getting married this summer. If they move into her house can an order be set against her property despite the mortgage not being in his name?

His debt?
Her house?

Wouldn't have thought they could put a charging order on something that he doesn't own.
Kelloggs36...Mr GG...maybe one for you!

Merry_Gentry

tamsin1982 wrote: »

Congrats!! bet your feeling quite relieved!!

payment dates will depend on the date he decides to pay money to them and then a bit longer for it to clear with them and for them to locate it to you, think dates will be on the assessment letter?

So looks like I need to keep an eye out for this letter. TBH I'm not relieved - I'm still waiting for more things to go wrong!! :rolleyes: