Ema

MRSTITTLEMOUSE

My granddaughter in her second year of college has just got her first payment since her renewal claim.No matter what time of day my daughter rang she never ever got a person to speak to.
To add insult to injury friends who applied after her got theirs within a couple of weeks.

janet37

after each department telling me it is nothing to do with them the college has said it is going to reenter him on there system not sure what this means but thwy have now said he should get something after christmas, I wont hold my breathe!!

pandaonmyshoulder

My lovely husband who is usually so patient has lost his temper with EMA and after several more phone calls they have promised my daughter £200 but guess what they've paid in £20 Again this lunchtime while Mr P was home for lunch he phoned them and again we've been told it's going through the system and £200 will go into her bank either next week or the new year" so that covers 'em for another week or so. Honestly this is driving me crazy and my daughter pecking my head about it isn't helping either, anyone would think it was my fault :mad: Our daughter already isn't impressed that "she only gets £20 per week 'cause we earned £8 over the limit for £30 per week". Keep telling her many of our friends their children get no EMA at all, kids !!!:mad: :mad:

janet37

They are lovely arnt they? my keeps saying when he gets it, he is going to get a tatoo!!! oh yes go and get a tatoo done, thats it ,never mind the hundreds of pounds you have had of me in the last term. Should of kept cats me!

elaine373

My son applied in august and has received nothing except our tax credit award notice back! He has rang many times and has been told the same thing each time."to give it another 2 weeks"! Its a mess.

Petlamb

I'm in a very similar boat with ALG (Adult Learning Grant - basically EMA for 19+ learners, and administered by the same bodies).

I must admit, I wasn't aware the cowboys had lost the contract - only right, and I'm hoping that Capita can get this sorted - don't fancy their job much right now!

Still, though, I'm mighty unimpressed seeing as I sent my app. in September. Have I had any cash? Have I hell.
The only thing I've had back off them was that the form needed to be stamped by my bank (condescendingly underlined 3 times) - to which i called them and then sent the form back with the note added to - saying "it is stamped by the BANK - and signed by the MANAGER so not too sure what else I'm expected to do?!"

TBH, the cynic in me suspects its all a play for time... I'll keep calling - and who knows, the backdated payment might reach me before I leave college and go to uni... :-|

Craig_Donny

i think they will back date it, i have been told they will back date mine to september

but that may be because it was there fault, they lost my contract...im not sure

although im pretty sure they back date it anyway aslong as the tutor says they have been there all the time and handed in all coursework. Either way get it applied for asap!

Petlamb

The rule is meant to be that the app has been in within a month of starting the course - then even if (sorry, when!) they mess up and take forever, they will backdate it provided you've attended and whatnot...

If anyone's left it super-late to apply, then they'll pay from that point on, but they wont backdate to before you applied - which in fairness I'd say was understandable...

Magnolia

When Capita took over they extended the application deadline to the end of October as they had taken over such a mess.

There is still a backlog of blackhole applications from August and early September that are floating round in cyberspace :rolleyes:

I am surprised at Student Services saying it is nothing to do with them They are responsible for authorising payments but that is where the responsibility ends - they cannot do much about none payment by Capita apart from ringing and trying to find out where it has gone. They will need a bank statement to prove to Capita that they have had sight of it and even then they are not always believed.

We do feel for the kids and families who are struggling through this period but please be assured we feel just as helpless.

janet37

YES he got a thirty pound payment!!!! may be the rest is on its way!!!!