Charged for calling a uk mobile whilst IT was abroad!!

leyland_2

redux wrote: »

This is absolutely untrue.

Perhaps you're making it up from the confusion about the Jersey number, or what, I really don't know, but you have no argument whatsoever against something that simply does not happen. .


And kindly stop trying to mislead other forum users about this

Obviously, I must bow to your greater knowledge on this subject. Thank you for pointing out that I am an idiot and cannot decipher the difference between and 0779 number and an 0797 number.

THERE IS NO CONFUSION - I CONFIRMED IT WITH T-MOBILE ON 3 SEPARATE OCCASIONS THIS WEEK!

And on the point about misleading others, I think you should give the other forum users some credit - I'm certainly not trying to mislead, merely to gauge opinion. At least one of the responses to this thread was helpful. :cool:

treb1971

I was charged for texting to an Isle of Man / Jersey number. They have different termination rates, which the mainland operators (O2, 3, Voda, etc) pass on to the customer. For UK mainland termination rates, the networks swallow this cost.
I think you were asking a question for which T-Mob haven't scripted an answer.
If you call a mainland mobile, it shouldn't cost you anything, irrespective of where the customer is.
If you call a number starting 07797, you will pay termination rates and these calls won't be included in any inclusive minutes - but it shouldn't be as expensive as an international call.
I think there are other Jersey / Isle of Man prefixes, but couldn't find them using a quick google.

spiro

leyland wrote: »

Sorry again Redux,

Forget the confusion over Jersey Telecom.

Imagine I call you tonight and you're at home - my call is included in my free minutes.

You go to Spain tomorrow, my call is charged at International rates coz you're abroad.

This is exactly what T-mobile is suggesting. My argument is that I cannot know where a person is when I call them.

Marc

You do know the phone is abroad as soon as it start to ring. The ringtone you hear when calling an international number (or mobile overseas) is different to what you hear calling a UK number.

diamonds

treb1971 wrote: »

I was charged for texting to an Isle of Man / Jersey number. They have different termination rates, which the mainland operators (O2, 3, Voda, etc) pass on to the customer. For UK mainland termination rates, the networks swallow this cost.
I think you were asking a question for which T-Mob haven't scripted an answer.
If you call a mainland mobile, ***it shouldn't cost you anything***, irrespective of where the customer is.
If you call a number starting 07797, you will pay termination rates and these calls won't be included in any inclusive minutes - but it shouldn't be as expensive as an international call.
I think there are other Jersey / Isle of Man prefixes, but couldn't find them using a quick google.

TO END ANY CONFUSION
if you have a x net allowance left then its chargeable via your plan excess rates, i think MSE'rs need to start a pressure group on Ofcom to enforce 07 as a mobile call from all the networks, 06 is where all the Personal Numbers are heading in 6 months so all 07 numbers are left for UK mobiles BUT THEY ARE NOT - in trying to end confusion & attempt transparent charging for UK consumers they have made the problem worse as all 07 calls will be deemed " UK Mobile " by Joe Pubic

Well done Ofcom another job done ( & well F'd up )

diamonds

spiro wrote: »

You do know the phone is abroad as soon as it start to ring. The ringtone you hear when calling an international number (or mobile overseas) is different to what you hear calling a UK number.

not on a +447 number which worldwide are recognised as UK Mobile.....it was the same last time I rang ( few years ago )

I ended up with a £2000 bill years ago - I was on the top plan @ T-mob & they were unhelpful and useless, given 3 months to clear - I was penniless to clear the bill, not 1 luxury in 3 months & eating from the reduced to clear at Tesco for 3 months was all i could afford as my wages were less than £1000 a month at the time, I was in direct comparison of Jobseekers Allowance like a few of my friends looking for work at the time having completed studies WHILE WORING FULLTIME, I had to borrow my public transport costs from Bank of Old Man at 0% interest just to get to work !

The imsense stress of not even being able to buy a can of juice while out & about took a great toll on my health over that 3 month period, I was carrying a backpac everywhere with 1 of 2L botttles of ( sugar-free ) juice..... you know - the 4 for 97p kind from Asda

No-one should be placed in that kind of poverty because Ofcom released 07 prefix as UK mobile & networks charge what they want to selected 07 mobile numbers ( excluding Personal Numbers )

I have a payg Voda Ireland sim card roaming in UK which costs me nothing to recieve incoming, a 3 contract I used in AU - incoming & outgoing UK incuded at no extra charge ( both commercial decisions by networks not regulatory !)

( PAYGAU to 07744 prefix was 32 cents ( 11/12p ) yet Orange charge the least - 20p min !!! )

YET I cant get a INTERNATIONAL RECOGNISED UK MOBILE PREFIX of +447 billed as a UK network from ANY UK network ??????

& the EU Commssion enforces roaming caps on all EU networks.....

yet our regulatory body OFCOM does nothing on 07 calls charging issue except move Personal Numbers to 06 which is an improvement I'll give them that, but its only 50% of the transparency WE UK CONSUMERS NEED

all calls starting +44 are UK calls and you should start using that by dropping the 1st ZERO & dialling +447....... and start showing these bills to OFCOM with a complaint THEY are allowing UK networks to charge a INT rate...I done it years ago......but it takes PEOPLE power to FORCE public bodies to sort issues like this out

lawbunny

T-Mobile have always charged customers to call anyone who is abroad (even if they are using a UK based phone), as do most other networks I believe.

Your logic of you not knowing whether the person is abroad or not may be well meaning in that it seems a tad unfair. However, if your friend has not told you that they are going abroad, thus incurring you extra charges, then I suggest you take it up with your friend.

Roaming info (and calling abroad from the uk) is clearly explained on https://www.t-mobile.co.uk - info is also available from customer services.

I don't really follow what is being discussed about Jersey Telecom. But I will point out that many bypass operators (calling cards) use Jersey or Isle of Man mobile numbers to try to confuse networks into thinking this is a UK mobile number (as starts 07) in order that people can abuse this similarity to make international calls without paying correctly for them. Jersey is not in the UK. If you phoned there, you will be charged for it. Simple as.

Sid_Harper

eh? lawbunny if I've understood your post correctly, I'm afraid you need to go and read up on how this works because you're wrong - simple as!

To call a +447 mobile from the UK costs the same no matter where that number is physically receiving the calls.

Yes - Jersey, IOM and Personal numbers attract a different charge.

BUT that charge will be the same whenever you call it from the UK (different rates for different times of day excepted).

i.e. the receiver pays the premium for being abroad (i.e. cost of a call from their normal home - be that UK mainland, or one of the above places - to wherever they are roaming), and the caller can be confident of the cost of calling any given number from their UK phone based on their tariff whether or not the destination number may be roaming at the time

Simple example at if at 7pm on a Wednesday it costs me 20p/min to call Fred his UK mobile, it will cost me that at that time no matter where Fred is. If Fred has gone to France for a week, then he picks up the tab for the cost of calling his mobile in France from the UK as per his network's charges. I will still pay 20p/min.

redux

leyland wrote: »

Obviously, I must bow to your greater knowledge on this subject. Thank you for pointing out that I am an idiot and cannot decipher the difference between and 0779 number and an 0797 number.

THERE IS NO CONFUSION - I CONFIRMED IT WITH T-MOBILE ON 3 SEPARATE OCCASIONS THIS WEEK!

And on the point about misleading others, I think you should give the other forum users some credit - I'm certainly not trying to mislead, merely to gauge opinion. At least one of the responses to this thread was helpful. :cool:

I really don't know whether you've failed to understand what T-mobile have said to you, or you confused their staff with overlapped questions about two subjects, or are heading towards making parts of it up.

There is not a single mobile or fixed network in the world which charges someone conditionally on the actual location of a roaming mobile. The caller pays to reach the network defined by the number, and the roaming cost falls on the call receiver.

There is extensive discussion of roaming on this forum.

Occasionally some people wonder if this is the case when asking before a first such call, and get reassurance that it is not.

But not one person has ever posted here (or anywhere else I've seen) a concrete empirical assertion that would support your claim. And indeed plenty of people on here have themselves roamed abroad, or called people roaming abroad, without any evidence whatsoever of such charging. I've called people abroad and never been charged extra; people have called me, no extra charge to them. I've forwarded incoming calls from my inclusive minutes to one or another SIM roaming abroad or in the UK - no extra charge on the contract phone.


As for the confusion about what the number actually was, perhaps if you hadn't introduced the ambiguity by typing both, things would have been clearer earlier. Did you talk to T-mobile about a Jersey number, or the T-mobile one ported from Orange? Or both? Or another anagram of the digits in question?

redux

WCoyote wrote: »

... and many networks have proposed that to compensate for the lost revenue, they may have to pass on the cost of routing the calls through a foreign network to the callers. I'm not aware that changes had gone through,

No such changes have been made.

And where were the proposals?

In fact, all UK networks have cheaper roaming tariffs than the standard Eurotariff, partly due to changes in exchange rate, partly their own lower offers

diamonds

lawbunny wrote: »

T-Mobile have always charged customers to call anyone who is abroad (even if they are using a UK based phone), as do most other networks I believe.

Your logic of you not knowing whether the person is abroad or not may be well meaning in that it seems a tad unfair. However, if your friend has not told you that they are going abroad, thus incurring you extra charges, then I suggest you take it up with your friend.

Roaming info (and calling abroad from the uk) is clearly explained on https://www.t-mobile.co.uk - info is also available from customer services.

I don't really follow what is being discussed about Jersey Telecom. But I will point out that many bypass operators (calling cards) use Jersey or Isle of Man mobile numbers to try to confuse networks into thinking this is a UK mobile number (as starts 07) in order that people can abuse this similarity to make international calls without paying correctly for them. Jersey is not in the UK. If you phoned there, you will be charged for it. Simple as.

Jersey, IOM etc etc is UK - it is property of the Crown

the UK Crown !, any UK citizen can move/work on them but NOT EU passport holders under special Crown rules - thats why they get issued +447 ( 07 ) mobile numbers