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ICE SAVE - 2nd E Mail Received

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  • Claim initiated 1321 today....second e-mail received 1344!

    Paper free slick process from a government body....amazing!
  • Paul_Varjak
    Paul_Varjak Posts: 4,627 Forumite
    Part of the Furniture 1,000 Posts Photogenic Combo Breaker
    Second e-mail received today. Claim successfully initiated. Thanks to the British Government and the FSCS for making this as pain-free as possible.
  • I have logged in to icesave and am about to type in the amount that i am claiming in the initiate claim screen. Do i have to put the £ sign in or not. Do i just copy and paste the balance amount that is at the top of the screen.
  • Bisoy
    Bisoy Posts: 873 Forumite
    First email received 04/11/08 and second email received today although it was dated 26/11/08 at 1:36pm (but nothing there yesterday afternoon and last night). Initiated claim and it was easy and straight forward and hoping to arrive to my link account early next week.:j :T

    Big thanks to FSCS and Alistair Darling.:beer:
  • Bisoy
    Bisoy Posts: 873 Forumite
    I have logged in to icesave and am about to type in the amount that i am claiming in the initiate claim screen. Do i have to put the £ sign in or not. Do i just copy and paste the balance amount that is at the top of the screen.

    just put the figures and you should be fine and try to print every page. that's what I did anyway.
  • Annpan
    Annpan Posts: 263 Forumite
    Part of the Furniture Combo Breaker
    Bisoy wrote: »
    just put the figures and you should be fine and try to print every page. that's what I did anyway.


    I did that 5 minutes ago. Just the numbers fullstop and pence. All went smoothly. That was the last account for me so bubbly tonight.
    Good luck all.
  • got mine about an hour ago. surname begins with o. initiated claim so i'm on my way...woohoooo
  • 1st mail 4th
    2nd mail today at 1:03
    Surname S

    :j
  • nokiauk
    nokiauk Posts: 24 Forumite
    Got mine today at 13:38, claim initiated successfully, surname is W
  • My mother received both of the emails and submitted the claim on the 11th of November. She has been waiting for her money ever since. I contacted Icesave and they have said it was transferred to another account which is not hers. I spoke with the Lloyds TSB wher the sort code is to see if they had an account number at the bank just to see if the money was sitting in someone else account but they have said that they do not have an account number with that number. I have been on the phone to Icesave for over two hours over the last 4 days and yet it still has not been sorted.

    After finally getting to speak with a manager today, it looks as it may be sitting in their suspence account, but the have no procedure in place to make the payment to my mother. Apparently the Icesave manager is meeting with the FSCS tomorrow to see what they can do to sort out the payment.

    I dont know if anyone else has tried to get to speak with them but it takes forever to get through and they never return your calls.

    Hopefully by this time tomorrow I should know when we are going to receive the payment from them.
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