Free kids Christmas goody bag worth £30 - pay £3.98 postage

kittycatty

Is it worth calling the Telegraph?

rchddap1

Up to you. I"ve just dropped them another email. I've got no landline here so its not that easy for me to call out.

roh999

Spoke to them today very ignorant cs woman said will recieve by end of week got put through to her manager who just kept blurting on about 30,000 orders which i said wasnt my problem ,i had paid for something which i have not recieved,he was nearly giving money back then says how do i know you will send bags back when you recieve them if i give you your money back,my reply was the same way you took my money without me recieving anything,by this time i was fuming all he kept on saying was i will recieve bag by the end of the week 30,000 this 30,000 that arghhhhhhhhhhhhhhhh!i wont repeat what i said to him before i put the phone down!

princessmoneysaver

Still nothing here at all, I'm more than likely going to have to phone them cos I bet there is no Thomas or Rupert in the boys sets now

Kzlnd

Spoke to them earlier, refused to take my order number again, delivery by the end of the week..
I was fobbed off again, couldn't be bothered with them I have more important things to do than argue with a rude lying plonker who refuses to even take my order number.
Will email the Telegraph later, it's just not good enough :rolleyes:

kittycatty

Just spoken with a very nice lady at the Telegraph.
I explained the problems etc, she replied that they were bracing themselves for today as the last update they had was that everyone would receive their pack by today.

I explained what I was told yesterday, and she is going to speak to her manager and get back to me.

Don't think they were very happy as it would seem they have had quite a few calls etc about these packs.

Will update when I hear back from the Telegraph.

CaitlinsNanna

I phoned the Telegraph this morning & they put me through to Robell Media Promotions. I got the same from them that everyone else has. the Bags will be with us by Friday. We'll see!!!!!! I actually don't believe a word they say.

I have just emailed the Telegraph to let them know of my disappointment. I'm sure that will make not a blind bit of difference!

I can see this going on a lot longer yet.

rchddap1

Just picked up this response from Telegraph....am absolutely disgusted!

Further to your email, I have been in touch with Robell and they have advised me that all Telegraph Customers, who collected the tokens and sent off for the Goody Bag have received thier orders. As you took this offer up online and not via the Telegraph newspaper, all I can suggest is that you contact Robell directly as I am unable to assist you further concerning this issue.

Edit: Fully intend to telephone Telegraph tomorrow to ask for an explanation (did see it in the paper, but decided to go for the easy route....wish I hadn't now). And will call Robell as well.

*sashysach*

Ok I ordered 2x girls and 2x boys to fill the kids stockings with, money took straight away and mothing all this time later, am peed off because I need the money for the stuff I will need to replace it with. Am not impressed.

purplevamp

I've just spoken to a very polite older man and he assured me that the last of the orders were sent out today, all boy/girl ones, so we should be receiving them this week. I said I know people who ordered a boy one on it's own and hadn't received them. He told me they should have got them by now and to ring them tomorrow and find out where they are.

I asked if the contents were worth what they said they were and he said "yes, but if you are not happy we will refund your money, but no-one has said this"

I am a bit worried that the contents will be the last scrapings from the shelves and not worth the postage let alone £30.

He also said that with newspaper promotions they take longer to send out items, if it was just from them it would be within the 2-3 days after payment is taken.

Good luck everyone for the rest of the week.