Free kids Christmas goody bag worth £30 - pay £3.98 postage

nips

My friend has got hers so im hoping this arrives soon, I would never of ordered if I had though it would take this long! GRRRR Thats if it turns up at all! LOL x

CaitlinsNanna

rchddap1 wrote: »

I've done the same thing CaitlinsNanna (some time ago actually) and I am yet to receive a response.

Oh dear....perhaps that was a waste of time then.
I wish I'd accepted the refund from them when I queried the order a few weeks back.

Lou05

I ordered around the 4th or 5th, money taken a couple of days later and mine arrvied yesterday. I was slightly disappointed with them to be honest, didnt get half of what other people did but sitll not bad for the price (I cant list is as I've taken them home and am at work but will list later). I ordered a boys and a girls one and they were sent together.

SandraScarlett

CaitlinsNanna wrote: »

I have just done so.
I have received an email confirming my enquiry, says they will get back to me soon.
I have put the link to this thread in my email.

I will report back here when/if I have any news.

I too contacted the Telegraph by email, and haven't had a response. I find it odd that Robell were saying some items went out in packets and some in parcels. That would indicate that some people received more than others.

Mine were just in an envelope! Still, at least we've lost under £4 for each parcel, not like the Lapland people.

salesadmin

I'm trying not to get too excited but mine may have arrived....I've got to pick up a parcel at 2.30 from the post office. There is only 1 other thing that it could be but I wasn't expecting that so quickly *fingers crossed*

loveabargain13

I still haven't got mine....I was hoping to send some bits out to australia, no chance of that now....it'll be too late

salesadmin

and my parcel was.............




something which I ordered on Sunday....at least the other companies I shop with know good customer service!!

I've now given up hope on ever receiving my goody bags

famous.last.words

grrr. im so mad. im going back home for a few days on 16th December and these goody bags were going to be stocking fillers for all the kids. Not holding up much hope of them getting here. grrr.

kardex

Ordered on 4th Nov, money taken 10th Nov, no delivery as of yet, ordered boys & girls! Have emailed but unsurprisingly had no reply!

I have been in touch with BBC's Watchdog programme, maybe it could be beneficial for a few other people to contact them...they love anything like this!!! :j

Be my guest

http://www.bbc.co.uk/watchdog/gotastory/

CaitlinsNanna

Hi All


Have today received a response from the telegraph9 December 2008


Dear Ms XXXXXXX,
Thank you for your email regarding the Goody Bag promotion.
Please may I take this opportunity to offer our sincere apologies for the delay that you have experienced, Robell Clubs have advised us that they are classing this promotion as a Christmas offer but have assured us that all orders will arrive by the 16th December.
Further to your enquiry regretfully I am unable to confirm why the money has been debited prior to the despatch of the goods, this information will need to be obtained from Robell Group direct on 0845 130 7778.
I do hope that you receive your order by the 16th should you require any further assistance please contact us at [EMAIL="customerservice@telegraph.co.uk"]customerservice@telegraph.co.uk[/EMAIL]. Alternatively you can call our free helpline on 0800 3166977. Our representatives are available to take your call, Monday to Friday 9am – 5pm.
[FONT=&quot]Kind regards[/FONT]

Julie Marsh
[FONT=&quot]
[/FONT]