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Norton Internet Security - BIG problems - please help!

12467

Comments

  • PigginSkint
    PigginSkint Posts: 2,706 Forumite
    Part of the Furniture Combo Breaker
    tonyhague wrote: »
    ah...isn't it cute! No, Sonny, don't put your hand through the bars, it might bite or have rabies!

    Norton has proved about as effective as a cheese slice, and slightly less flavoursome. If you don't feel you are getting full protection unless it costs money, then pay me £40 and I'll send the URL for Avira (free).
    Alternatively, keep Norton, and use it in conjunction with a cheese slice, place the slice under your mouse after first smearing your monitor, this should stop all browsing, and remove the risk of internet borne virii

    I take your point, albeit made in a slightly interesting way!

    On a completely different point - 'Sonny'?! I hate to break this to you but I am female!
    PigginSkint's debt free diary
    DFW Nerd 1049 Amazon Sellers Club member 54
    Total mortgage debt: 30/4/17 £14090.77 (Last payment: September 2021)
    LTSB Loan 30/4/17 £6633.71 (reduction by 48%)
    Total credit cards: 30/4/17 £25971.91 :eek:
    Total non-mortgage debt: 30/4/17 £32876.49 :eek:
  • PigginSkint
    PigginSkint Posts: 2,706 Forumite
    Part of the Furniture Combo Breaker
    Last night I gave up as I badly needed some sleep - something to do with staying up until 3:00am the night before on the live chat with Symantec! I have now done a full scan - please see below for the results - am I safe enough to delete all of these?

    Malwarebytes' Anti-Malware 1.30
    Database version: 1354
    Windows 5.1.2600 Service Pack 3
    02/11/2008 18:11:09
    mbam-log-2008-11-02 (18-10-56).txt
    Scan type: Full Scan (C:\|)
    Objects scanned: 82918
    Time elapsed: 51 minute(s), 29 second(s)
    Memory Processes Infected: 0
    Memory Modules Infected: 0
    Registry Keys Infected: 0
    Registry Values Infected: 0
    Registry Data Items Infected: 0
    Folders Infected: 0
    Files Infected: 29
    Memory Processes Infected:
    (No malicious items detected)
    Memory Modules Infected:
    (No malicious items detected)
    Registry Keys Infected:
    (No malicious items detected)
    Registry Values Infected:
    (No malicious items detected)
    Registry Data Items Infected:
    (No malicious items detected)
    Folders Infected:
    (No malicious items detected)
    Files Infected:
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299161.dll (Trojan.BHO) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299163.scr (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299164.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299165.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299166.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299167.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299168.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299169.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299170.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299171.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299172.SCR (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299173.DLL (Adware.MyWeb.FunWeb) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299174.EXE (Adware.MyWeb.FunWeb) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299175.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299176.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299177.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299179.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299181.EXE (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299182.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299184.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299185.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299186.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299187.EXE (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299188.EXE (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299189.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299205.dll (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299162.dll (Adware.MyWeb.FunWeb) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0299180.DLL (Adware.MyWebSearch) -> No action taken.
    C:\System Volume Information\_restore{98E46F0A-9DA1-4258-92C4-7CCAE5D21E6E}\RP360\A0300338.sys (Rootkit.Agent) -> No action taken.
    PigginSkint's debt free diary
    DFW Nerd 1049 Amazon Sellers Club member 54
    Total mortgage debt: 30/4/17 £14090.77 (Last payment: September 2021)
    LTSB Loan 30/4/17 £6633.71 (reduction by 48%)
    Total credit cards: 30/4/17 £25971.91 :eek:
    Total non-mortgage debt: 30/4/17 £32876.49 :eek:
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    Sonny related to the imaginary small child at the zoo, not the caged inmate.

    No offense intended, just been an odd few days, if you are offended PM me and I'll remove
    :)
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • PigginSkint
    PigginSkint Posts: 2,706 Forumite
    Part of the Furniture Combo Breaker
    tonyhague wrote: »
    Sonny related to the imaginary small child at the zoo, not the caged inmate.

    No offense intended, just been an odd few days, if you are offended PM me and I'll remove
    :)

    None taken! :D
    PigginSkint's debt free diary
    DFW Nerd 1049 Amazon Sellers Club member 54
    Total mortgage debt: 30/4/17 £14090.77 (Last payment: September 2021)
    LTSB Loan 30/4/17 £6633.71 (reduction by 48%)
    Total credit cards: 30/4/17 £25971.91 :eek:
    Total non-mortgage debt: 30/4/17 £32876.49 :eek:
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    Remove EVERYTHING Malware finds Piggy. Its quite safe
    :idea:
  • PigginSkint
    PigginSkint Posts: 2,706 Forumite
    Part of the Furniture Combo Breaker
    aliEnRIK wrote: »
    Remove EVERYTHING Malware finds Piggy. Its quite safe

    Thanks - thought I had better check first!
    PigginSkint's debt free diary
    DFW Nerd 1049 Amazon Sellers Club member 54
    Total mortgage debt: 30/4/17 £14090.77 (Last payment: September 2021)
    LTSB Loan 30/4/17 £6633.71 (reduction by 48%)
    Total credit cards: 30/4/17 £25971.91 :eek:
    Total non-mortgage debt: 30/4/17 £32876.49 :eek:
  • PigginSkint
    PigginSkint Posts: 2,706 Forumite
    Part of the Furniture Combo Breaker
    Right, I have run the Norton Removal tool that you posted the link for. I have still got the following on my desktop:

    Install 2009-Norton Internet Security

    NIS09EN.exe

    Symantec_Advanced_Chat.msi

    piupdate.exe (downloaded on a previous visit the Symantec live chat)

    plus the Norton Removal tool

    If I install the AVIRA that you recommend, do I need to to remove any of these? If so how?
    PigginSkint's debt free diary
    DFW Nerd 1049 Amazon Sellers Club member 54
    Total mortgage debt: 30/4/17 £14090.77 (Last payment: September 2021)
    LTSB Loan 30/4/17 £6633.71 (reduction by 48%)
    Total credit cards: 30/4/17 £25971.91 :eek:
    Total non-mortgage debt: 30/4/17 £32876.49 :eek:
  • DatabaseError
    DatabaseError Posts: 4,161 Forumite
    highlight and delete (right click>delete, simple as that.
    Utinam logica falsa tuam philosophiam totam suffodiant.
  • PigginSkint
    PigginSkint Posts: 2,706 Forumite
    Part of the Furniture Combo Breaker
    tonyhague wrote: »
    highlight and delete (right click>delete, simple as that.

    thanks - do you I need to do that with all of the items I mentioned?
    PigginSkint's debt free diary
    DFW Nerd 1049 Amazon Sellers Club member 54
    Total mortgage debt: 30/4/17 £14090.77 (Last payment: September 2021)
    LTSB Loan 30/4/17 £6633.71 (reduction by 48%)
    Total credit cards: 30/4/17 £25971.91 :eek:
    Total non-mortgage debt: 30/4/17 £32876.49 :eek:
  • aliEnRIK
    aliEnRIK Posts: 17,741 Forumite
    Part of the Furniture Combo Breaker
    PigginSkint wrote: »
    Right, I have run the Norton Removal tool that you posted the link for. I have still got the following on my desktop:

    Install 2009-Norton Internet Security

    NIS09EN.exe

    Symantec_Advanced_Chat.msi

    piupdate.exe (downloaded on a previous visit the Symantec live chat)

    plus the Norton Removal tool



    If I install the AVIRA that you recommend, do I need to to remove any of these? If so how?


    You dont NEED to remove ~ but you may as well do (Just delete them as the other guy said)

    i would also recommend SPYBOT as additional protection
    http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10122137.html
    Update, IMMUNISE and scan
    :idea:
This discussion has been closed.
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