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The Argos 16 Day money back Guarantee.
Comments
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No pioneer i mean-you said you gave a false address.Why?
Secondly have you never heard of plain clothes security staff.0 -
hollydays wrote:No pioneer i mean-you said you gave a false address.Why?
so i could keep buying things and returning them, at different branches of course
i have heard of security staff but what do they do? arrest everyone who returns items. Don't take this the wrong way but your argument is intended to create fear in the criminal but the system is full of holes0 -
I am speaking through experience.
Security staff are often contracted to work in a variety of towns.
They and the staff often build up a picture of what a person is doing.
Its entirely possible that they could tell the Police of their concerns about you and the Police would stop and question you.They would record your details.They would want to know why you are giving false details-and you think you are getting one over on the system.
What is the point in what you are doing explain?0 -
At my shop,we take name and addresses to try and spot serial refunders or if staff are on the pinch.
Imagine if there is a problem with refunds and an investigation is done, how would you feel if the name and address turned out to be fraudulant?? I was caught out by a guy who put his name down as R.Sole (d'oh!). I didn't spot it until I checked them the day after!!
Back to the original post, the refund policy where I work is the same as the Argos one but it's 28 days. The amount of people bringing back items they have used is amazing!! One woman returned a garden chair she bought at the beggining of Feb and complained it hurt her back when she sat in it. The till op asked my for my advice. OK, it thought, I'll be nice and let her have a refund. When I got to the till, the chair was dirty, scratched and had 'guano' (if thats how you say it, bird s**t to you and me!!) down one of the legs. I apologised to the lady and said no refund sorry. She then tried it again at one of our other shops 10 miles away!
Also, another thing that annoys me as a retailer... People travelling 8-9 miles to return a roll of wallpaper at 99p!! Why didn't they keep it incase of accidents. What goes through their head?? ""Hmmm, I'll spend a £5 in petrol to get a £1 back.""
My little rant over, back to money saving...0 -
hollydays wrote:I am speaking through experience.
Security staff are often contracted to work in a variety of towns.
They and the staff often build up a picture of what a person is doing.
Its entirely possible that they could tell the Police of their concerns about you and the Police would stop and question you.They would record your details.They would want to know why you are giving false details-and you think you are getting one over on the system.
What is the point in what you are doing explain?
whatever the point is, some people DO it.
How do security staff build up a picture of a person. First of all they have to suspect him. How do they know he's given false details if he's paid in cash and returning an item?
What's the one thing that makes them hunt a person down?
and why would they? We live in a world of terrorism and violence. Why would we assign little columbo's to ascertain whether the customer in argos may or may not be giving flase details.
You keep asking me WHY somebody would give false details but eh fact is people do.
Much more important is deciding how to stop it. Don't just say they have security, that means nothing. Last weeks news events will bear that out. Intelligence totally wrong....and they were after a much more serious criminal0 -
I dont condone your actions.I note you avoid the question..AGAIN.
Dont wish to converse or assist you with your dubious activities.If you are getting some kick out of doing some kind of scam- i feel sorry for you. You are the one who has been pumping people for information,but when told the realities you dont like what you hear.
I have NOT asked you why people give false details-I have asked YOU
why YOU have given false details, but you realise you have allready given too much away.
If your behaviour was legal there would no reason not to give your own name.0 -
What are you talking about? I have never given false details in Argos, or anywhere else for that matter. Did I say that I had? I have taken things back to Argos, yes and noticed that the teenager on the till asks you to sign your details. At this point I realised that I could scribble any old rubbish. Just beacuse something occurs to me, doesn't mean I'll go through with it. I'm aware of many dodgy activities that one could do.......but until I take part in them?
I'm trying to discuss the wide open system that Argos run. If I ran a shop I wouldn't have their policy.
I'm sorry that you have to try and pin something on me in order to detract from the fact that your argument is weak.
I'm still waiting to hear how the Argos (or any other store) super detectives manage to spot something which is damn near impossible.0 -
I never give my real details on these refund forms, they haven't shown me a DPA statement, or given me any indication of what they are for, I used to ask and they never had an answer, most usually say you have to put something or we won't give you a refund, now I put anything that pops into my head.
Have you ever challenged them as to why they need your details? It's amusing the invented stories form those with imagination, and blank expressions from those with none :-)
I fail to see any legal issue with this, they don't tell me why, I don't tell them.
It is not part of the returns policy to insist on personal details for spam, customer tracking or any other reason.
-WebSense is not common.0 -
[Big long rant ahead].
1) You must return it within 16 days.
4) The item must be in the unopened, original packaging.
Of some use of course, but not 'MUCH' use.
Unless something is a gift, everything is going to be opened isn't it?
I bought 2 DAB radios from Argos for my girlfriend's flowershop at
the railway station. They were slightly different specs and I wanted
to be sure that she could get decent reception as the railway station
is full of factors which could cause interference and some DAB radios
cope better than others. I wanted to make sure she got one that
worked, so I bought 2 different units. I was assured by the chap
at the till that I could indeed try them and then return them if they
were not suitable.
Consumers ARE protected where the goods received do not measure
up to expectations. From build quality and finish which doesn't live
up to that implied by the catalogue through to performance issues
such as "the thing just sounds like pish!" are all valid. Just like you
are entitled to redress if the meal you've ordered in a restaurant
is cold, burnt or even just not well made. To INSIST that an item
that has been taken out of it's package is rendered 'yours forever
no matter what' is crazy.
Same goes for warranties too, but that's another thread. ;-)
matt[SIZE=-2]"...I've been thinking with my guts since I was 14, and I've
come to the conclusion that my guts have !!!!!! for brains..."
John Cusack in High Fidelity[/SIZE]0 -
Have to add my 2 pennoth (but please don't snigger too much!)
Bought a single bed for my baby's room - very basic model from Argos in pine. I use the bed as a changing station - he lies on the changing mat on the bed and I sit next to him to change him. Worked very well.
Then one day I sat on the edge of the bed while holding him and the bed broke. Now I admit I need to lose weight, but not that much. So I rang Argos, they came and collected the pieces and provided a new one. They agreed to a replacement so fast on the phone I was suspicious. (and, yes, I need to lose weight, but the cross piece had broken where a knothole went right across the wood, so I did have some comfort).
Within a week I had knelt on the bed to reach something and one of the slats broke (again where there was a knot hole but I am still ashamed) - I am now eating just lettuce, very embarrassed but I want my money back, I don't want to keep breaking beds.
The csa said I couldn't have my money back, because it was more than 16 days since I ordered it. It took me around 15 minutes to convince her that I was not changing my mind on a whim, but the goods were not fit for purpose. I told her that I dreaded to think what an active 3 year old could do to these beds! But I couldn't get the full price back because it was bought as a package. Okay, I said, you can take the mattress as well. They refused point blank to do this as 'there was nothing wrong with the mattress.' Now, IMO, if I got it as a package, it could go back as a package and I wanted all my money back but in the end I caved in. The csa was very persistent in trying to get me to spend more money to upgrade the bed but I really didn't want to go there.
The csa was pleasant enough, but she was so out of her depth, and had to get a manager to agree that a refund was necessary after I said (politely - it wasn't the girl's fault) that I could take them to court and I would win.
Well after all that hard work to return an item that was unfit for purpose, I am so reluctant to buy any more furniture from them. I already won't buy white goods from them (that's another story) and though once a favourite shop of mine, Argos is now well down the list of places to look in. I know it was cheap, but surely you should be able to sit on the edge of a bed! I am not so big that I would end up on a BBC3 documentary!
I agree that people should be fair when taking things back - the 16 day rule is a privilege and not a right, but the 16 day rule shouldn't get confused with taking things back that are broken.
Oh, and I got a really nice bed from IKEA for not much more which still hasn't broken!Always another chapter0
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