PPI Reclaiming discussion Part III

booi666

pinknico wrote: »

Boo I thought you were going out!!!!

Iam Iam just cudnt resist a last look before chipping

see ya:A

pinknico

Bye bye Boo.

Natalie6999

pinknico wrote: »

Evening all, thought I would join the say at home gang, havent been out since had first child in 2004.

Hope you are ok Di , its not like you to need a calm down.x

Sorry I missed you Maxdp.
Marshallka thanks for your help earlier.x

I had our son in 2004, he is five on 26 January.

When I am having a bad day, he keeps me going.

pinknico

I havent cancelled my Picture PPI yet, because I cant afford to pay someone else until hopefully I win my claim.But the FSCS said it made no difference to my claim either way. But will definatly shop around once I can.

marshallka

Wider Implications


Financial Ombudsman Service

1. Since we last reported, there has been a marked increase in the volume of PPI related complaints received both by firms and by the Financial Ombudsman Service (FOS). FOS has raised the sale of PPI as a wider implications issue with the FSA. Wider implications issues are those which affect a large number of consumers or firms. The process allows the FSA to consider whether a regulatory solution may be more appropriate than the Ombudsman deciding individual cases. The FSA is considering the FOS's concerns in the context of our broader strategy. We are working with FOS on the appropriate response to this serious matter

what might the ombudsman service do if the wider-implications process is applied?

1. Will individual cases be progressed or suspended? It is up to the ombudsman service to decide whether to progress or suspend individual cases while the FSA or OFT considers whether to take action, or while they do take action.

1. What if the FSA or OFT provides information to the ombudsman service? In individual cases it is considering, the ombudsman service:

• will take account of any information provided by the FSA or OFT, especially if it relates to interpreting or applying FSA rules or OFT guidance; and
• before reaching a decision on a case, give the parties to the complaint an opportunity to comment on such information (or a summary) on which it proposes to rely.

1. Will the ombudsman service seek industry and consumer input? Whether or not, and when, the ombudsman service will seek industry and consumer input will depend on a number of factors. The ombudsman service may decide that its decision-making would be assisted by obtaining industry and consumer input if, for example, the FSA or OFT are unable to become involved or decide not to or past cases are unlikely to be the subject of any regulatory action. If the ombudsman service decides that additional industry and consumer input is required additional to that from the parties in the particular cases, it will:

• invite the chairmen of the relevant Financial Ombudsman Service industry liaison group and the Financial Services Consumer Panel to nominate industry and consumer experts who could provide such input; and
• before reaching a decision on a case, give the parties to the complaint an opportunity to comment on any expert material (or a summary) on which it proposes to rely.

1. Can the ombudsman service discuss cases with interested parties, such as financial businesses, trade associations or consumer bodies? The ombudsman service is content to explain its general approach as illustrated by past cases and its procedures. But, like the courts, the ombudsman service is constrained by the rules of natural justice when dealing with individual cases. How and when it can discuss case-related issues with interested parties is explained on its website.

pinknico

Natalie6999 wrote: »

I had our son in 2004, he is five on 26 January.

When I am having a bad day, he keeps me going.

My son will be 5 in October, I know what you mean. I have 2 more younger than him so a bad day doesnt last long.:D

pinknico

marshallka wrote: »

Wider Implications


Financial Ombudsman Service

1. Since we last reported, there has been a marked increase in the volume of PPI related complaints received both by firms and by the Financial Ombudsman Service (FOS). FOS has raised the sale of PPI as a wider implications issue with the FSA. Wider implications issues are those which affect a large number of consumers or firms. The process allows the FSA to consider whether a regulatory solution may be more appropriate than the Ombudsman deciding individual cases. The FSA is considering the FOS's concerns in the context of our broader strategy. We are working with FOS on the appropriate response to this serious matter

what might the ombudsman service do if the wider-implications process is applied?

1. Will individual cases be progressed or suspended? It is up to the ombudsman service to decide whether to progress or suspend individual cases while the FSA or OFT considers whether to take action, or while they do take action.

1. What if the FSA or OFT provides information to the ombudsman service? In individual cases it is considering, the ombudsman service:

1. • will take account of any information provided by the FSA or OFT, especially if it relates to interpreting or applying FSA rules or OFT guidance; and
   • before reaching a decision on a case, give the parties to the complaint an opportunity to comment on such information (or a summary) on which it proposes to rely.

1. Will the ombudsman service seek industry and consumer input? Whether or not, and when, the ombudsman service will seek industry and consumer input will depend on a number of factors. The ombudsman service may decide that its decision-making would be assisted by obtaining industry and consumer input if, for example, the FSA or OFT are unable to become involved or decide not to or past cases are unlikely to be the subject of any regulatory action. If the ombudsman service decides that additional industry and consumer input is required additional to that from the parties in the particular cases, it will:

1. • invite the chairmen of the relevant Financial Ombudsman Service industry liaison group and the Financial Services Consumer Panel to nominate industry and consumer experts who could provide such input; and
   • before reaching a decision on a case, give the parties to the complaint an opportunity to comment on any expert material (or a summary) on which it proposes to rely.

1. Can the ombudsman service discuss cases with interested parties, such as financial businesses, trade associations or consumer bodies? The ombudsman service is content to explain its general approach as illustrated by past cases and its procedures. But, like the courts, the ombudsman service is constrained by the rules of natural justice when dealing with individual cases. How and when it can discuss case-related issues with interested parties is explained on its website.

Does this explain what was happening with Firstplus

marshallka

http://www.ombudsmanandfsa.info/case_studies/wi_11.html


About PPI on the Wider Implications site...

marshallka

pinknico wrote: »

Does this explain what was happening with Firstplus

I thought so but catinthehat won the other day...

I do know that Anne Jade had an email last time to say that hers and other complaints like hers were being looked into....

Sounds like this may have been the argument/debate or whatever it was with the Ombudsman and Firstplus some months ago. It was holding up complaints.

di3004

pinknico wrote: »

Evening all, thought I would join the say at home gang, havent been out since had first child in 2004.

Hope you are ok Di , its not like you to need a calm down.x

Sorry I missed you Maxdp.
Marshallka thanks for your help earlier.x

Hi hun

Things just got to me a bit today at home hun........unfortunately some things needed saying.....got it off my chest now and feel better for it now as well.:D XX