PPI Reclaiming discussion Part III

di3004

marshallka wrote: »

This is what I sent her

I have just had a reply from Lloyds about the complaint for the unfair rebate on the Firstplus policy took out with the Firstplus loan.

I do not know who to send this information to and wanted to know if you could pass this on to the relevant section etc.

Its states........

I refer to your complaint to Lloyds and am writing to advise you that I will be responsible for conducting an investigation into the matter. I will consider carefully all of the available information taking into account general legal principles, good insurance practice and whether all of the circumstances have been considered fairly. I will contact you in the event that I need further information or claification on certain issues.

As soon as my investigation has been completed, I will write to you setting out my conclusions in a "Final Response", but in the meantime, I will keep you informed on the progress of my enquiries.


I do not want the complaint with Firstplus closed as such yet until I know that Lloyds are actually taking responsibility for the unfair rebate as I am wondering if they will pass this back to Firstplus and then I do not know where I stand. It was yourselves that told me I had to make the complaint to Lloyds the underwriters about the unfair rebate we received and I was also told that this would be under compulsory jurisdiction of the Ombudsman Service. I will now have to wait for their final response in the matter before closing the complaint against Firstplus as I did speak to Cassidy Davis myself some weeks ago and they told me that ultimately this would no doubt be passed back to Firstplus to deal with. Its so confusing.

If you could please get back with the correct place to email to about Lloyds and also if you could please let me know what will happen as regards this complaint against Lloyds in that I have now been trying to get this to your adjudicator and it was passed to one in July of last year and I do not want to have to go to the back of the queue of again. Firstplus never told me to make the complaint to the insurer when I complained of this some months ago and I have had my complaint before an adjudicator twice before.

Thanks

Regards

Great letter hun.
So your just waiting now then for them to respond to this, and you sent this yesterday ?

Maybe and hopefully by Monday they will get back and with a good response as well.;)

marshallka

oscar52 wrote: »

I am sure you cant help being a pain..... thought its not something we have in the North end of Gods country :whistle:

Where is that then??? So if I am being thick here..

oscar52

marshallka wrote: »

Yeah, I think it looks an OK offer Oscar. It depends if you want the money now or you can ask the FOS to check the figures for you too but it will take forever.;)

could do with the money after what i spent at xmas:o

di3004

marshallka wrote: »

MSE has been playing up too early this morning.

I thought it was this damn thing......:mad: , it almost went in with the rubbish - AGAIN......:eek: lol, I say that every time I think its playing up lol:D

di3004

oscar52 wrote: »

I am sure you cant help being a pain..... thought its not something we have in the North end of Gods country :whistle:

Lmao :rotfl: :rotfl: :rotfl: x

oscar52

marshallka wrote: »

Where is that then??? So if I am being thick here..

North Wales - much better than the South end of the country (thats why they keep spending all the money doen there)

di3004

Need a shower to freshen up, back soon.;) x

di3004

oscar52 wrote: »

North Wales - much better than the South end of the country (thats why they keep spending all the money doen there)

Lol.......:rotfl: now that would be nice, if I had some lmao :rotfl: :rotfl: pmsl

marshallka

Had problems with my washer again today and its the third visit since December. I pay the new for old insurance on it and they keep mending it and then it leaks every time and rattles like mad. I am now making a complaint to Domestic and General and Hotpoint about this as my carpet and skirting is soaked. Its been like this since September. This is what made me clean the kitchen today. I washed lots of things and most of the water ended up on the floor. Hotpoint say to get in touch with D & G and D & G say to get in touch with Hotpoint. :mad: These insurances count for nothing. I am getting another washer if it kills me. I have paid the higher insurance for this purpose cause I could not be without a washer. I have not had use of my drier since september on and off already but this is ridiculous.

marshallka

oscar52 wrote: »

could do with the money after what i spent at xmas:o

I know the feeling Oscar. We have spent on the fireplace just and it cost far more than we thought in the end.