PPI Reclaiming discussion Part III

marshallka

dreamer33 wrote: »

You could try the following number got it from Blackhorse personel finance website.

To speak to someone about an existing agreement.
If you would like to speak to an operator about any element of an existing agreement you have with Black Horse, call Customer Services on 0870 242 7878.

I was thinking if blackhorse are a part of Lloyds and Lloyds would have been covered by FOS, could you not take the complaint to FOS

You could call them and state sneakly that you have lost a credit agreement and wish for them to send you out a copy see what they say.

I'm not to sure what you have carried out so far.

I thought Blackhorse were part of LLoyds but even if they are/were then they also have to have been "appointed representatives" too at the time the loan was taken out.

marshallka

rosemahairy wrote: »

Now there be the thorn in my side. I have been waiting 9 nearly 10months to be given an adjudicator person with the financial ombudsman (FO) to look into my complaint against welcome finance. My first loan with them was in about 2003 which i topped up about 5times between 03 and 05. I realised i had ppi and asked for copies to get the ball rolling. They were unable to give me copies of the agreements also. The FO wrote to them on my behalf requesting copies of the agreements which i am entitled to. Guess what... they ignored the FO's correspondence!! The FO are taking up my complaint against them because the last loan was taken out just when they became regulated by the FSA and the last loan was made up of old loans being turned over.

Im with a debt management programme suffering at paying installments to these thieving barstewards. According to welcome i still owe them just under 3000. I have calculated best i can using the agreements they did have copies of to calculate, they owe me in return about 3500 ppi back and that isn't including the whopping interest they drained me of usually around 40% plus the statutory interest i should get too. I rang the FO on Friday who assured me it wouldnt me much longer they said their waiting list was huge but they were now starting on complaints from early 2008. My complaint went in in March so any day. say some prayers for me. 2009 is the year i get debt free im sure of it. victory to the little people:rotfl:

Maybe they do not have copies of your agreements and should have;). This may turn out to be the ball in your court..

marshallka

rosemahairy wrote: »

my computer isnt letting me say thanks i am trying btw lol

Has anyone heard of any decisions the FO have made on HFC bank or Welcome. I am awaiting 2 complaints now with them just wondered if the FO were kicking their butt or finding in their favour?? anyone
cheers Rosie

Its the thanks button. After you press it it takes ages to show up. Same here so sometimes I give up..

marshallka

di3004 wrote: »

Marshallka

Good luck for tomorrow hun, let us know how you get on and sorry to miss you again earlier, and please get better soon hunni.;) :A xxxx

Not til this afternoon and got my BP one as well after.

marshallka

NobleOne wrote: »

Hi - new to the site so hope I'm in the correct place.
In Nov I phoned M & S Money to ask to cancel PPI on loan. This was costing £83.81 per month and was added to monthly instalment making total payment of £370.77 per month. I assumed the £83.81 would be deducted from the monthly payment, leaving a new monthly payment of £286.96 and that this would probably reduce further after taking into account any rebate from the PPI premium (£7040.04) which was added to the loan amount at the start. Have now received letter saying I have had a rebate of £1585.27 which has been credited to my loan account and that my new monthly instalments will be £333.02. I would have thought that my payments should have reduced by much more than £37.75 each month, possibly by £37.75 + £83.81 = £121.56? Am I being stupid here or are they trying to pull a fast one?!! I had a long argument with firstly their insurance person, who was unable to explain the reasons for this small drop in payments, and then with the Customer Services dept who couldn't put me on to their Administration team "because it's not that department's policy to answer telephone calls" - unbelievable!! They are now going to send a letter showing calculations of how they arrived at this figure. Has anyone had a similar experience? I would appreciate any comments/advice.
Cheers.

Its cause a single premium is actually another loan to pay for the single premium and all the interest on the "other loan" is added too. You then pay interest on your single premium for the full term of the loan so cancelling only brings about a small reduction in your repayments and also a little bit of the whole amount and interest is rebated to your loan.

They generally then redo the loan without the PPI. As it seems you did not know and was not explained properly about single premiums and how they work it seems like you have a case for misselling. I would make a complaint now.

Just take a look at the link here and see what you can add and delete from the template letter. Its always best to do your own from this. There are lots of reason on there for the misselling so pick out the ones that are applicable to yours.

You then write to the firm that actually made the sale of the PPI to you if this is different from the lender and don't forget to send this recorded delivery so you always a proof and dates etc.

After that you have to give them 8 weeks for a full and final response. In this time it is usual to get a response of "sorry we sold this to you fairly" but you then respond to this and reiterate your complaint again. The next time they write they either give you a final response which you would need in order to take this complaint to the FOS or offer to settle.

http://www.moneysavingexpert.com/rec...urance#reclaim


Good luck

showergirl

I have rang Tesco PF this morning. I spoke to Mr Chris Williams and asked him why my case had been passed over to Mr Glynn Rixom. he told me that he had a new job and I had been allocated a new case officer. I then spoke to Mr Rixom and he told me that it would be another 2 weeks before I would hear anything as he was dealing with case loads older than mine. I asked if he had received a letter from the ombudsman and he said no. Do you think I should copy the letter and the forms and send them off to him. He was rather nice over the phone

marshallka

Azza09 wrote: »

I'm sure I read somewhere that your meant to give the company 8 weeks to reply back, just looked at the date of the letter I sent and it was 20th november 08, so will give them another few weeks, then i'll go ahead and just write to the ombudsman and see what happens.

Yes, it is 8 weeks since the first letter of complaint from you. ALways send everything recorded delivery too so you have a proof if you need to go to the FOS.

marshallka

gowfer wrote: »

Hi guys posted on this before as ive started to recliam PPI from A&L on 2 loans both are between the dates that A&L have been fined for. I have just sent a complaint form to ombudsman as A&L have taken over the 56 days. I have my reference number and keep getting told that the complaints are taken on first come first served but i see some people on here saying they are hearing back after a few weeks. When i first called about my complaint the girl on the phone was rather polite and she said to keep phoning every week and suggested it may only take a few weeks. Does this mean i may be getting some bad news? I was definitely missold the policies so ill be going all the way. Any help let me know if not ill let you know how i get on once the ombudsman deal with them.

Do you mean that A and L have taken over 56 days to reply to you at all and you have now sent this complaint to the FOS? If this is the case then the Ombudsman service can take months to get your case to an adjudicator. Its a pain that it takes this long (complaints are roughly taking 6 to 9 months now). Where you have seen people on here getting paid out sooner its cause they have either asked for fast track or their companies have offered "goodwill gestures" and then there is no need for the case to actually be adjudicated. Hang on in there and it will be worth it in the end.

marshallka

showergirl wrote: »

I have rang Tesco PF this morning. I spoke to Mr Chris Williams and asked him why my case had been passed over to Mr Glynn Rixom. he told me that he had a new job and I had been allocated a new case officer. I then spoke to Mr Rixom and he told me that it would be another 2 weeks before I would hear anything as he was dealing with case loads older than mine. I asked if he had received a letter from the ombudsman and he said no. Do you think I should copy the letter and the forms and send them off to him. He was rather nice over the phone

Tell him you were just in the process of being paid out lol....:rotfl:

No seriously, as you have sent this complaint to the Ombudsman now you need to let the Ombudsman know everything that goes on with this. You can also copy the letters and forms and send them too.

Its so annoying for you all this and I really feel for you. Why are they taking so long. I think they need a large fine and then they may start dealing with things in the said time.

showergirl

I have rang the ombudsman this morning. He has advised me to send another letter to Tesco and enclose copies of the letter and forms they have sent to see if this gets things moving for me. If I do not get a satisfactory reply then the forms go off to the ombudsman