Gorgeous Winnie The Pooh Bike 2yrs+ only £17.99! (currently £70 at Tesco Extra)

identitymismatch

Rev wrote:

I ordered Wednesday, got a conformation email yesterday and it's just arrived now. Thanks to the OP, my niece will be seriously happy .

I'm rather jealous, but I'm glad that someone has managed to get this bargain.

pudding

If anybody ordered by credit card has it been debited yet...I just checked my bank and no money has been taken out yet...

davemuk

identitymismatch wrote:

WARNING!

I placed an order for this on Weds 4.50pm.
I'd received a confirmation email.

I called Emprire Stores (thanks saynoto0870!) to check the order. I'm a new customer, so I'm not on their records yet. They said it could take 24 hours for the order (and my records) to go from the web system to the system the phone operators can check (huh? what is this??). I phoned this morning (Fri, 10am) and was told that I'm not in their records - would I like to place the order again.

Okay, I go through the procedure, give the p/n and "Oh, it's out of stock!".
I commented that it's a great pity that the initial order didn't go through and was told "Well it was probably out of stock when you ordered initially, that may be why your records don't exist, they must have got stuck. We're having problems with items in stock showing as out of stock and vice versa"

So it's fine for them to say something's in stock, let me place an order, send me a confirmation email saying the order's placed and then to neglect to tell me I can't have this item?

Oh, I emailed them yesterday asking about the order but received no reply.

This is *not* a good experience, I am bl**dy irate.

Just got off the phone with CS and was told that internet orders take 2 days to process and because I'm a new customer there would be a 14 day credit check period even though I paid via credit card!. WTG Empirestores, nice way to build up your customer base - idiots :mad:

It sucks when you miss the boat on a bargin, but to get on the boat and then get told "sorry there's no room" when you were at the front of the queue, just annoys the crap out of me.

Grrrrrrrrrrrrrr

pudding

i Won't hold my breath then about getting one.....Thanks for the info..gutted

pudding

Just phoned customer services..They have no record of my order at all....Even though my email confirmation said delivery by 20th december.....Typical...

Frogling

davemuk wrote:

Just got off the phone with CS and was told that internet orders take 2 days to process and because I'm a new customer there would be a 14 day credit check period even though I paid via credit card!.

I can't believe they are doing a credit check when you opted for the pay by c/c option - that's ridiculous and actually goes against their terms and conditions.

I didn't have any problems with them when I placed an order with them for the first time a couple of weeks ago using the c/c option. In fact, I got my goods 5 days later. My brother-in-law ordered a Barbie tricycle from them on Monday or Tuesday (again a first-time customer using the c/c payment option) and he received an e-mail from them today saying it was being despatched.

The whole point of opting for the c/c option is so that you don't have to set up a credit account. In fact, if you choose to set up a credit account with Empire you get these terms and conditions at the bottom of the screen: We search the files of credit reference agencies who record the search and share information (including credit and electoral roll data) about you and the conduct of your account with them, other lenders and relevant third parties. We check everyone's details with fraud prevention agencies and if anyone gives us false or inaccurate information and we suspect fraud, we record this. Information from both sources about you, those with whom you are financially linked and others at your address may be used to make decisions about credit for you or them; to prove identity and for money laundering and fraud prevention. We may also use your information held within the Redcats group of companies, including shopping habits, to open and run your credit account, including payment recovery, debtor tracing and for our marketing.

If you choose to pay by c/c or debit card, then those terms and conditions don't apply. If I were you I would ring customer services again and speak to someone who knows what they are talking about, because I believe you have been given the wrong information.

roxi_chick

I ordered yesterday morning and have just called to check my order went through okay. My item has been dispatched, but apparently may not be here until 30th?? I am not too sure what is happening!! Fingers crossed...

pudding

roxi_chick did you pay by debit/credit card?

Destiny33

Ordered one of these and was so chuffed. Then i phoned just to check delivery and they couldnt trace the order. I was told that it "might" be ok and to wait until my delivery date and if it doesnt arrive to contact them.

I might be jumping the gun but previous empire fiascos i cant take the chance as i've set my heart on giving my son a bike this xmas so ordered this one from littlewoods reduced to £30 and with £15 code it works out at £15 so one way or the other hopefully i'm sorted, fingers crossed and thanks all for the info

http://www.littlewoods-online.com/rf/navigation/product.do?Ntx=mode+matchall&SNtt=xmas+toys+for+boys&Ns=prod_in_stock%7C1%7C%7Cprice_est%7C0%7C%7Cbrand_txt%7C%7Cprod_min_base_price%7C1&groupId=272644776&Nu=this_product&SNtk=prod_promo&Np=1&SN=0&Ntt=272644776&D=272644776&Ntk=group_search&Dx=mode%2Bmatchall&thisprod=272644776&N=0&Nty=1&Mis_item_id=15&Mis_item_loc_id=1&product=272644776

dejoxy

Looks like I won't be getting this after all