Gorgeous Winnie The Pooh Bike 2yrs+ only £17.99! (currently £70 at Tesco Extra)

trinnylilac

Frogling wrote:

My bike order still isn't showing up in the 'My Account' section of their website. I am starting to get anxious now - I've already lost out on some toys because my parcel was delivered to someone in Scotland! Now the company don't have any more in stock and can't get in contact with the person they delivered to I shall cry if I don't get a bike!

The stuff I ordered is still showing in stock but not yet showing in my account. I am thinking it may be that they are really busy processing the orders. Has anyone else not yet had confirmation

pudding

If you check out TA1214 the bike is now £59.99????? with a 2-3 week delivery...Will we still get the sale bikes then?

Frogling

pudding wrote:

If you check out TA1214 the bike is now £59.99????? with a 2-3 week delivery...Will we still get the sale bikes then?

The sale item number is TB1214

skylight

Ordered one. Showing as 2-3 week delivery and order confirmation (subject to stock).

I want one for my DD3 birthday in Feb. But I really dont think I am going to get one!

Thanks OP!

trinnylilac

Had my confirmation order e-mail this morning. Delivery soon.

identitymismatch

WARNING!

I placed an order for this on Weds 4.50pm.
I'd received a confirmation email.

I called Emprire Stores (thanks saynoto0870!) to check the order. I'm a new customer, so I'm not on their records yet. They said it could take 24 hours for the order (and my records) to go from the web system to the system the phone operators can check (huh? what is this??). I phoned this morning (Fri, 10am) and was told that I'm not in their records - would I like to place the order again.

Okay, I go through the procedure, give the p/n and "Oh, it's out of stock!".
I commented that it's a great pity that the initial order didn't go through and was told "Well it was probably out of stock when you ordered initially, that may be why your records don't exist, they must have got stuck. We're having problems with items in stock showing as out of stock and vice versa"

So it's fine for them to say something's in stock, let me place an order, send me a confirmation email saying the order's placed and then to neglect to tell me I can't have this item?

Oh, I emailed them yesterday asking about the order but received no reply.

This is *not* a good experience, I am bl**dy irate.

LesD

Yep - exactly same thing for me! One Xmas pressie to be delivered in January! The only good news is that they say it will definitely arrive eventually!

Does anyone know of a name-and-shame website where this sort of customer service (NOT) is exposed?

zak1976

Sold out!!!!!!

fuzzyrazer

just looked at my statement on account it says

15 Dec TB1214 WTP CYCLE (32.99) 20 WEEK TERMS - no longer available
i guess i won't be getting this,oh well i've had loads of freebies etc,so not to worried......it happens....

Rev

I ordered Wednesday, got a conformation email yesterday and it's just arrived now. Thanks to the OP, my niece will be seriously happy .