Currys mispriced xbox discussion thread

miketrim

woodyuk wrote:

Is this not the same as the 49p tv from Argos?
Argos took payment, but nobody got their TV's.
There's probably a clause in the T&C's which you had to agree to before your order went through which states the contract isn't complete until the item is dispatched. Whhether this is legal or not I don't know, but if you ticked a box agreeing to the T&C's there's probably very little that can be done.

Saying that, keep pushing, you never know your luck!!

I think we have a better argument than Argos becuase the price advertised was in fact the RRP with all the extras offered as free.

jimbo19

Well , I know currys recieved my email but no reply yet or from the CEO
Order still shows as cancellation in progress - but no further change since 14th , wonder if they are deciding what to do ?

phatspider

royalsteve wrote:

er thats what i just said.........?

Not quite - we made the offer, not dixons.

Just wanted to make sure people know the letter of the law so that dixons don't try and wriggle.

phatspider

Just received the following :

Dear Sir

This is to confirm receipt of your email. We are reviewing the contents and will respond to you as soon as possible.

Regards

jimbo19

mmmmm

Well I just received this !!!!!!!!! I never asked them to cancel



Thank you for your recent order C*******4 with Currys.

We have received your request not to continue with your order and can now
confirm that we have actioned this for you.

If any payment has been taken in relation to this order this will be credited
back to you.

We look forward to you shopping with us again soon.

Yours sincerely

Currys Web Sales

phatspider

yeah - i got that too = about 10 mins after the Director of PR replied - guess its just automated and not connected to my complpain e mail

Just spoke with trading standards and they said my e mail was 'very strong but very correct'

Lupylu

Hi when did you send your email? I just wondered how long approx they were taking to reply.

phatspider

Sent it yesterday - it went to cust services, john clare. hamish thompson and my local trading standards

miketrim

They only have a couple of days to respond to my email threatening legal action. I sent it to customer services, web sales, Head of PR, Hamish Thompson, John clare and local TS.

phatspider

I gave them 24 hours!

And said if order was not reinstated in that time then I would file a claim against them in the small claims court and go to the press and watchdog