Currys mispriced xbox discussion thread

miketrim

Anybody following this up should take note of xx396 comments at Avforums.

http://www.avforums.com/forums/showthread.php?t=274885&page=7

miketrim

Someone over on Avforums reckons one of there orders (at £209) has been shipped. I suggest everybody phone currys with this info tomorrow and find out why??

Lupylu

I have now received an email :

We have received your request not to continue with your order and can now
confirm that we have actioned this for you.

If any payment has been taken in relation to this order this will be credited
back to you.

We look forward to you shopping with us again soon.

Yours sincerely

Dixons Web Sales

They cancelled my order I haven't been in contact with them other than a letter to MD that they won't have received yet!

lynn44

Good luck
really hope you get your xbox
ALL OF YOU don't give up put up a fight...

royalsteve

Lupylu wrote:

I have now received an email :

We have received your request not to continue with your order and can now
confirm that we have actioned this for you.

If any payment has been taken in relation to this order this will be credited
back to you.

We look forward to you shopping with us again soon.

Yours sincerely

Dixons Web Sales

They cancelled my order I haven't been in contact with them other than a letter to MD that they won't have received yet!

hmm.....their email is incorrect.....if they have taken payment they have entered into a contract with you and must supply the goods

royalsteve

Lupylu wrote:

Hi I have just received this:

Dear Dixons.co.uk Customer,

Thank you for placing the above order. Unfortunately due to a technical error
with our website the price shown for this package was incorrect. The price
should have been £499.99 and not £209.99 as stated.

We are sorry for any dissapointment this may cause but we are unable to confirm
your order and will refund your debit/credit card as per our Terms and
Conditions.

The supply of Xbox 360 is strictly limited in the UK but should you wish to
purchase this package the remaining few will be available on our website
tomorrow morning.

Once again we apologise for any inconvience caused

Kind Regards

deVere Forster
Head of Dixons Direct

Blimey....dont like Dixons as company...they even think they are above the law...do they think their customers are stupid.....

They made an error....a misprice....fine, so what....that has NOTHING to do with Contract Law......

1) Dixons made and "offer" on their website, which is incorrect
2) customer orders it.....at this point no contract has been formed
3) Dixons takes money from persons bank account....at this point a contract has been formed...Dixons either have to honour the deal unless an agreement is reached by BOTH parties

...Dixons have taken it upon themselves to cancel the contract...er no you cant...I am also surprised with the poor email above from someone who obviously knows this and is trying to "get away it".....poor Customer Service

The last statement with regard to availability is irrelevant.....

Also, if Dixons do honour it, then you should be first in line when stocks are back in....they may try to delay your order for a long time, knowing how crap this company is

phatspider

not quite true - here;s the steps if your fighting dixons

1. dixons made an 'invitation to treat' by advertising the product on their site at £209.99
2. you made an 'offer' by purchasing the item
3. despite not sending the third e mail confirming acceptance of the contract - in british law, taking payment constitutes acceptance of a legally binding contract
4. last part needed to form a legally binding contract is 'consideration' - that's the £209.99

going to pen up a letter to them today and see what they have to say

woodyuk

Is this not the same as the 49p tv from Argos?
Argos took payment, but nobody got their TV's.
There's probably a clause in the T&C's which you had to agree to before your order went through which states the contract isn't complete until the item is dispatched. Whhether this is legal or not I don't know, but if you ticked a box agreeing to the T&C's there's probably very little that can be done.

Saying that, keep pushing, you never know your luck!!

royalsteve

phatspider wrote:

not quite true - here;s the steps if your fighting dixons

1. dixons made an 'invitation to treat' by advertising the product on their site at £209.99
2. you made an 'offer' by purchasing the item
3. despite not sending the third e mail confirming acceptance of the contract - in british law, taking payment constitutes acceptance of a legally binding contract
4. last part needed to form a legally binding contract is 'consideration' - that's the £209.99

going to pen up a letter to them today and see what they have to say

er thats what i just said.........?

royalsteve

woodyuk wrote:

Is this not the same as the 49p tv from Argos?
Argos took payment, but nobody got their TV's.
There's probably a clause in the T&C's which you had to agree to before your order went through which states the contract isn't complete until the item is dispatched. Whhether this is legal or not I don't know, but if you ticked a box agreeing to the T&C's there's probably very little that can be done.

Saying that, keep pushing, you never know your luck!!

yes but T&C's are written by someone at Dixons and do not supercede any contract law....not sure where you'd stand if you ticked the box though....however if you had to tick the box to proceed (ie. it wasnt optional) then i think Dixons couldnt argue that as a case for non acceptance of the contract as it wouldnt be a fair one