New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Neonoptic

So I was told 24-48 hours and I'd be contacted by someone at ING, it's now three working days and I've heard nothing. No clearing bank email either.

2little2late

ontherun wrote: »

Can someone please explain how they could possibly have incorrect account details? To open an account with KE, you had to send statements from your linked bank with all relevant details required. When making a withdrawal from KE, it automatically sends it to that linked account without prompting in my experience

Did KE make this mistake? Have you ever made withdrawals previous without any problems?

When I applied for the account with KE I had to personally input the number and sort code of my nominated account I just made a simple typo. which was not discovered until too late as I had never withdrawn any money previously.
I can't remember whether or not I had to send bank statements etc on applying but I cirtainly did in order to change the number.

I do hope my theory of not enough in the pot is wrong for everyone's sake.

Woodyemm_2

Ippylady wrote: »

:j :j :j :j :j :j :j :j :j :j :j :j :j :j :j
JUST GOT IN LOGGED ON AND ITS THERE - HOPEFULLY I AM NOT THE ONLY ONE
:j :j :j :j :j :j :j :j :j :j :j :j :j :j :j :j

Very happy for you Ippy ... just checked and still nothing, sent emails to all of ING Senior Leadership - no-one so far responded. Don't suppose any of them are part of the "few" waiting for their hard earned savings back!!

TheCaretaker_2

Just received the same email as ippylady:-

"Further to our recent telephone conversation where we committed to providing a response within 48 hours. Regrettably I have to inform you that the recent transaction from your Kaupthing Edge Account to your nominated linked account has been identified as being held up.
Whilst the instruction was given to process your transaction, we have now identified that the transaction has been held up at the clearing bank. As a result the payment has not yet been released and we are working with the clearing bank to release your payment in the quickest possible way so the funds are available to you as a matter of urgency".

It now appears I'm in 'the system' - at least they're throwing me a few crumbs ....

Ippylady

zaphod_beeblebrox wrote: »

Does anyone know what the definition of ‘Close of Business’ is in banking terms ?

No - Barclays said they process CHAPS payments up until 2.30pm for that current day for them to appear in the account, but they can show anytime after that - so it may be, like all the other times, money will just filter across for a couple of hours or so.

Good luck Zaphod, Fury, Caretaker, Haider and all of you, it can't be much longer now surely?

dnmharwood

I've just called K.E. again, pretty pointless I know but better than sitting here hitting the refresh button on my linked account... It started that I will get an email or call today and then finsihed I should once she realised it was already 4pm... more bulls**t.

I'm going nuts but really pleased some of you guys have been put out of your misery today.

robborollover

just come in money in account, was not there 1HR AGO.
hang on in there my friends:j :j :j :j :j :T :T :T
its coming:beer: :beer: :beer: :beer:

theFury

Congrats, at least something is happening.

catbaloo

well done robbo x

TheCaretaker_2

FOR NEWCOMERS AND ANYONE WHO MISSED MY POST FROM YESTERDAY:-

IMPORTANT INFO FOR ANYONE STILL MISSING THEIR MONEY.

I LOGGED MY MISSING MONEY WITH ING ON FRIDAY LAST WEEK, JUST PHONED AGAIN AND THEY HAD NO RECORD OF MY CALL.

Please make sure you call ING and ask for a search to be instigated. IF YOU PHONED LAST WEEK THEN PHONE AGAIN TODAY.

CALL 0845 131 3234

I really think we're at a stage now whereby you will only get back into the system if you register your missing money.