New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Chilledout50

Hi all - watching in the background - looks like tomorrow might be better.

Gutted for you all. So unfair.

Will be here in the background until the end.

Chilledout50

henden wrote: »

how bigg of you - over and out.

Henden - please refrain from banter on this thread - thank you

PJL1

Easteregg
Have a look at the FSCS website. Lots of information re Icesave.

pennineman

Have just received refund of my CHAPS fees.

jbanks

Hi

Anyone get a call from KE regarding their money. I tried to transfer 8th Oct and was told Friday I'd get a call in the next 24 hours (including the weekend) so 72 hours on and still nothing - perhaps they lost my details like my they have my money!

Anybody else get a call??

J

TheCaretaker_2

Yep me too - got my chaps fee back as well! :T

(Good job I say, now I can eat tomorrow !!!)

Best of luck to all of us for tomorrow !!!

isobella2000

EASTEREGG

In The Times yesterday, this little snippet:

"The vast majority of British Savers with deposits in Icesave will get their money back next month, the Financial Services Compensation Scheme announced yesterday."

katybull86

Hi all

I've been watching the thread with growing disappointment all day. I really was hoping for some better news today. Good luck to you all for tomorrow/Wednesday - I'll be waiting in the wings to congratulate you when the dam finally breaks and the money starts flowing again.

TheCaretaker_2

jbanks wrote: »

Hi

Anyone get a call from KE regarding their money. I tried to transfer 8th Oct and was told Friday I'd get a call in the next 24 hours (including the weekend) so 72 hours on and still nothing - perhaps they lost my details like my they have my money!

Anybody else get a call??

J

jbanks - I posted this earlier today:-

IMPORTANT INFO FOR ANYONE STILL MISSING THEIR MONEY.

I LOGGED MY MISSING MONEY WITH ING ON FRIDAY LAST WEEK, JUST PHONED AGAIN AND THEY HAD NO RECORD OF MY CALL.

Please make sure you call ING and ask for a search to be instigated. IF YOU PHONED LAST WEEK THEN PHONE AGAIN TODAY.

CALL 0845 131 3234

Apart from losing our money they're also losing our messages.

Apoorwoman

Totally agree

Just received this from Edge:

Thank you for your earlier email.

Whilst instructions were given to process all transactions, we have now identified that a small number of transactions were held up at the clearing bank. As a result, some payments have not yet been released and we are working with the clearing bank to release the payments in the quickest possible way so the funds are available to you as a matter of urgency.

We cannot stress enough that your money is safe and we continue our commitment to you in terms of resolving this issue.

We would be grateful if you could contact our Customer Service Team on 08451 31 32 34 to provide further details, so we can update you shortly as to the timing of your transaction being released.

We appreciate your patience.

Yours sincerely

Alastair Hemmings
Customer Relations Manager | ING Direct