New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

geoffW

Tried to transfer some money out of my account today,but it won't transfer.
Anyone else got a problem?

2little2late

geoffW wrote: »

Tried to transfer some money out of my account today,but it won't transfer.
Anyone else got a problem?

Try again today, Sundays can historically be a problem.

geoffW

Thanks 2little2late, panic over,it worked OK this morning.
Never had a problem with weekend withdrawals before.

bigg

Just recieved this email from the lovely people at ING:

[FONT=Verdana, Arial, Helvetica, sans-serif]To view images from ING Direct please click on the boxes below [/FONT]

[FONT=Verdana, Arial, Helvetica, sans-serif]Dear Customer [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]In October, the UK Treasury took action to protect your savings, transferring all individuals’ savings balances from Kaupthing Edge to ING Direct and we’re delighted to have you as one of our 21 million customers worldwide. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct is currently working with the appointed Administrator to manage your account(s) whilst preparing for the next stage in the process which is to transfer them onto ING Direct systems. This transfer will happen in the New Year which means that you will then be able to access your account(s) via our award winning website and UK Call Centres.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]You do not need to do anything now. We will contact you again in the New Year confirming the timeframe for the transfer of your account(s) to our systems. In the meantime, you can continue to use your Kaupthing Edge account(s) as normal.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]On behalf of ING Direct I would like to take this opportunity to extend the very best of the Season’s Greetings to you and your loved ones and wish you a prosperous New Year.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Yours sincerely[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Julian Hartley [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Customer Service Director [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct, 410 Thames Valley Park Drive, Reading, Berkshire, RG6 1RH. Authorised and regulated by De Nederlandsche Bank (the Dutch Central Bank) and subject to limited regulation by the Financial Services Authority. Details on the extent of our regulation by the Financial Services Authority are available from us on request. ING Direct N.V. is a limited liability company incorporated in The Netherlands. Registered in England and Wales at Companies House: Branch reference number: BR7357. [/FONT][FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct is covered by the Dutch Deposit Guarantee Scheme. [/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]Please note that you will not be able to reply to this e-mail, however if you do have any questions, please visit the Kaupthing Edge website or call 0845 131 3233.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif]ING Direct will never send you e-mails asking for your confidential or personal security information such as your PIN or memorable date. If you receive any such request, please call 0845 131 3233.[/FONT]
[FONT=Verdana, Arial, Helvetica, sans-serif][/FONT]


Makes me think of fluffy puppies and brings a warm glow to my cheeks. Good luck to the 21 million and all who sail in her.

Now where’s that sick bowl?

bigg

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PARTY NIGHT
MONDAY 29TH DECEMBER 2008 8PM
BRING A BOTTLE, JOKES, AUDIO/ VIDEO CLIPS AND YOUR BEST DANCING TROUSERS
AT

http://forums.moneysavingexpert.com/showthread.html?t=1239933

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katybull86

Just to record that on 31 December my KE account was finally credited with the duplicate £20 that was deducted from the original withdrawn amount from October. The entry on the statement actually shows that this was refunded on 9th October, but I know for a fact that this entry was not on the statement until 31 December. How this can be acceptable from an auditing point of view I don't know.

Anyway, I have now been fully paid up with the "missing" interest and both CHAPS fees. I have withdrawn the remaining balance and closed the accounts and can now put the whole sorry debacle behind me.

Many thanks for all the support I received from the people on this site during those dark days when my life savings were floating around in cyberspace. I shall stick to UK banks from now on (the few there are still left, that is).

Good luck and Happy New Year to all.

bmwalker340

Yesterday I got the following message through the Secure Messaging on Kaupthing website....

"I have spoken to our head office and they have advised that they are still investigating the location of the £700. They have advised me that they are continuing to do everything they can to resolve this issue. As soon as they have any information they will be back in contact with you."

This is a bacs transfer done on 25th Sep 2008 !!!!

I give up .. I just want to get the missing money and close my Kaupthing / ING account forever and ever !!! Utterly utterly useless

zaphod_beeblebrox_2

Flipping heck, people are still waiting for money from KE?

bmwalker340

It seems like Lloyds TSB have taken over the utterly useless award. Someone from KE phoned me yesterday and asked me to phone Lloyds TSB customer call centre, which I did and it took three calls to be told that I had to speak to my branch, but there was no direct line number for them and they couldn't put me through as it was after 4.30 p.m. and the branch was shut. The call centre took my details and promised me that someone from the branch would ring me this morning - no phone call. I phoned the call centre again and they put me through to the branch. I was then told by some at the branch (who incidently had 30 yrs experience in banking), that the call centre had got it wrong as they weren't experienced and didn't know what they were talking about.

I commented that it didn't give me much confidence in Lloyds TSB if she thought the call centre personnel were "up to the job" - it was laughable to hear her trying to take back her comments.

After all this is sorted I think it's time to look for another bank for my current account - any ideas??

penrhyn

First Direct.