New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Former_MSE_Dan

VERY IMPORTANT UPDATE

After a bit of back and forth with ING, we have managed to arrange something that i dearly dearly hope will finish off the last outstanding transfers; a dedicated team looking after MSE Kaupthingers.

ING have agreed to the following:

[FONT=&quot]If you are still having trouble with your Kaupthing Edge payment then phone 08451 31 32 34 and ask to speak to the MSE Helpline. This is being manned by senior staff that will urgently review your case and follow it through and keep you updated until payment is made.[/FONT]

So basically, call up and ask for the MSE Helpline. We have been told - and will chase up to make sure this happens - that a member of staff will take on your case and provide you with regular updates on your specific case.

So please please please do this, and also we need to get this message to all Kaupthingers that are still waiting for cash but amybe arent monitoring this thread.

All feedback on how this system goes is very welcome - fingers crossed it works

Dan

sloughflint

UnhappyHarry wrote: »

Whilst I accept your point about the title of the thread, the sole purpose of its existence was for support and information on missing transfers (usually extremely large) originating on and around 7th October when transfers were effectively frozen.

I was one of those too.

This thread is viewed by ING spokesperson. I'd like to hope that anyone else that encounters a problem will still feel comfortable with contributing to this thread hence my comment.

Although not the case now, it was looking as though a repeat of 7/10 was taking place.

Former_MSE_Dan

Sorry to post this again - it was at the very bottom of a page and I thinkit may get missed - it is very important everyone still waiting does this

VERY IMPORTANT UPDATE

After a bit of back and forth with ING, we have managed to arrange something that i dearly dearly hope will finish off the last outstanding transfers; a dedicated team looking after MSE Kaupthingers.

ING have agreed to the following:

[FONT=&quot]If you are still having trouble with your Kaupthing Edge payment then phone 08451 31 32 34 and ask to speak to the MSE Helpline. This is being manned by senior staff that will urgently review your case and follow it through and keep you updated until payment is made.[/FONT]

So basically, call up and ask for the MSE Helpline. We have been told - and will chase up to make sure this happens - that a member of staff will take on your case and provide you with regular updates on your specific case.

So please please please do this, and also we need to get this message to all Kaupthingers that are still waiting for cash but amybe arent monitoring this thread.

All feedback on how this system goes is very welcome - fingers crossed it works

Dan

john_s_2

Just to add that the transfer I posted about this morning has arrived in. So that's 4 working days, which is fine.

I also accept KatyBull's point about this thread originally intended to be for those who transferred out in October and are still waiting so sorry if anyone feels like I've added to the hijacking. Good luck to those of you still waiting.

mrarnald

Lesley53 wrote: »

Sorry for all those still waiting, I remember how it felt but now they have paid me twice.

Make them wait five weeks to get it back:T

mrarnald

katybull86 wrote: »

At the possible risk of upsetting those who have a genuine concern about their KE money having still not turned up after several WEEKS (which is certainly not my intention), I think this thread is starting to be hijacked by people who are just a day or so late getting transfers requested recently.

I thought that the purpose of this thread was to provide information and support to those people who requested withdrawals around the time of the collapse and have still not seen their money. Many of these are suffering severe hardships as a result of these long delays and continue to benefit from our support.

I have some understanding of those with more recent transfers who, having read this thread, are becoming paranoid about it, but IMHO maybe this is a topic for a new thread, rather than clouding the issue we are really trying to address.

I also note that there are several posts concerning loss of interest and refunds of CHAPS fees. There is already a separate thread for this topic in this forum, which perhaps a more appropriate place for these.-
http://forums.moneysavingexpert.com/showthread.html?t=1238923

Regulars on this thread will, I hope, recognise me as a genuinely concerned member, will understand my point and will not start raising a Troll Alert on me.

Cheers

Well spoken! a legitimate point

bigg

The list is unchanged but here it is anyway:

The Latest List Of People Still Wating For Their Money To Be Transferred

2little2late CitiBank BACS 7/10/08
55PQ1
amjreeder Barclays CHAPS 7/10/08
contrafibularities NatWest CHAPS 7/10/08
DashBoy
Doppleganger 7/10/08
MrsEddie123
Jbanks
jeremyschreurs
kaykay14
kdm BACS 15 & 23/10/08. Back to KE, then CHAPS 5/11/08
keithh
Markooooooooo
melita CitiBank BACS 20/10/08
Peter 2000
Puffthemagicdragon
rep
mrs rep
Rjbrown79
Robin101a
sols
SteMar
wadeall Tried to pay INTO KE on 7/10/08. Money disappeared
Wantage_boy

24 people

The 3 people marked in red have PM’ed me so far, to confirm their status.

My mailbox was full. Please PM me again if your last try failed, your name is not in red and you are still waiting for your money.

Some posters have commented that there are people on the list unnecessarily and some are not on the list that should be. Please PM me by midnight Friday to keep you name on the list.

IMPORTANT: PLEASE READ POSTS #2882 and #2889

bigg

Please don’t clog the thread up with discussions about clogging the thread up. Oops, now I’ve gone and done it.

Don't forget the people checking for some good news. It's hard work reading through a load of off-topic posts

Here is a list of some alternative KE forums:

Kaupthing Edge Interest and CHAPS Fee Refund Discussion


http://forums.moneysavingexpert.com/showthread.html?t=1238923

Kaupthing Edge Survivors Reunited


http://forums.moneysavingexpert.com/showthread.html?t=1239933

bigg

This should help the list compilers and other posters know what your situation is and will save the need to keep posting your latest update. Just keep your signature updated:

Click: User CP
Click: Edit Signature

Enter your Success/ Failure story e.g.

BACS OUT 8th – STILL WAITING– LLOYDS/ TSB
CHAPS OUT 8th - RECEIVED 20th OCT - A&L
CHAPS fee refunded 29th, dated 8th
(As many or few details as you like. I prefer to keep my amount private)

If you are still waiting for your money maybe you’d like to highlight your signature in red. If you’ve received it highlight it in green. See below:

Click: Save Signature

This will help to avoid clogging the thread up, as the info will appear every time you post, under your text.



Like this:

Former_MSE_Dan

Hi folks,

If you could also post on here whether you have called the number and asked for the MSE helpline, that would be fab. and Bigg, if you don't mind recording that along with other info, carrying on the sterling work you've done so far, that'd be fantastic!

Dan