New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

Jake'sGran

Still not rec'd BACS done 6th Oct. Spoke to young man last night - I am on the spreadsheet. Got an email today - the money is with the bank handling the payments ? RBS/NAT WEST ? Need to empty my husband's account. Can I rely on their 3 day promise as shown on the web site for current BACS transfers?

SteepPip

northernstar5 wrote: »

If there's any action you want those of us who have eventually received our money to take, in support of all of you who are still waiting for your money please let us know. Only too happy to help.

I am with you northernstar5, any help or support I can offer will be given!

ING_Spokesperson

Pleased to confirm that we have cleared the backlog of payments that has occurred after the Kaupthing Edge business was transferred to ING Direct on 8 October. As you will see from the copy of the note below, that has been posted on the Kaupthing Edge website, the Administrator is now clearing these final payments.




UPDATE: WEDNESDAY 29TH OCTOBER, 19.00

PAYMENTS UPDATE:
Since the Kaupthing Edge customers and savings balances were transferred to ING Direct on 8 October we have been working with the Kaupthing Edge Administrator to resolve a backlog of payments. We can confirm that a total of 57,000 payments have now been cleared. This didn’t happen as swiftly as our new customers would have wished. Some customers have questioned why ING Direct did not use its resources to solve this problem more quickly and the answer is that in the short term we have to continue to use the Kaupthing Edge systems. We are planning to move customers onto our own systems as soon as possible.

There are still outstanding payments that need to be resolved and the majority involve payments originally requested between the 6-8 October. This was at the time when the company went into administration and before the transfer to ING Direct happened. The Administrator tells us that these payments are now being made and we will be working with them to clear these final payments.

fredthrung

ING has (at last) posted an update on the site http://www.ingdirect.co.uk/kaupthingedge.asp timed at 7:00 pm
(Sorry, INGspokesperson beat me to it)

bigg

http://www.ingdirect.co.uk/kaupthingedge.asp

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IMPORTANT NEWS ABOUT YOUR
KAUPTHING EDGE SAVINGS


As you may be aware the UK Treasury has taken action to protect your savings, transferring all individuals' UK savings balances from Kaupthing Edge to ING Direct.

All your savings are safe and are now with ING Direct, the world's leading direct savings bank and part of the ING Group, which is one of the world's largest banks with assets in excess of £1 trillion, and 85 million customers.

Over the past two weeks, ING Direct has worked with the Administrator of Kaupthing Edge to restore normal service as soon as possible.



UPDATE: WEDNESDAY 29TH OCTOBER, 19.00PMPAYMENTS UPDATE:

Since the Kaupthing Edge customers and savings balances were transferred to ING Direct on 8 October we have been working with the Kaupthing Edge Administrator to resolve a backlog of payments. We can confirm that a total of 57,000 payments have now been cleared. This didn’t happen as swiftly as our new customers would have wished. Some customers have questioned why ING Direct did not use its resources to solve this problem more quickly and the answer is that in the short term we have to continue to use the Kaupthing Edge systems. We are planning to move customers onto our own systems as soon as possible.

There are still outstanding payments that need to be resolved and the majority involve payments originally requested between the 6-8 October. This was at the time when the company went into administration and before the transfer to ING Direct happened. The Administrator tells us that these payments are now being made and we will be working with them to clear these final payments.




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SteepPip

nusaver wrote: »

Hi Guys

Just checked my linked bank & my money has arrived:beer:

Hope there are many more to follow this afternoon

Congratulations....I am so pleased for you...welcome to a good nights sleep..:beer:

TheCaretaker_2

zaphod_beeblebrox wrote: »

I dont see it, how can the 'transaction' be 'held up' by the 'clearing bank' if the a/c details are correct?

Someone may have already replied to this but if they haven't, the clearing bank is a third party bank, not the bank where your linked account is. I think someone said earlier that the clearing bank was Nat West and this is apparently where the supposed hold up is.

bigg

Just had my £20 CHAPS fee refunded today 29 10 08. dated 8 10 08. Only interest to go now and I can rid myself of this nightmare forever.

They are doing something. Hang on in there folks.

Now it really is time for my annual bath and 15-20 pints.

fredthrung

Anybody save the previous statement from last Thursday? The amendment seems to contradict it. Once again we're not getting the truth, the whole truth and nothing but the truth. My transfer was on 8th am. But it arrived on 20th. How do these dates tie in with the latest statement on the ING site?

SteepPip

Excellent news bordergirl....so pleased for you....