New Kaupthing CHAPS/BACS Transfers discussion - Friday 24th October

robborollover

Just caught up with some past posts, sadly only 2 today but congratulations guys.:beer:

Zaphod the beers are piling up on the bar,im sure you will be there on Friday, with alot of others in there too.

Still in the wings supporting you all, Good Luck for Friday.

northernstar5

Thanks hometune - welcome theFury - you join an illustrious group of keepers of the list!

ontherun_2

fredthrung wrote: »

Anybody save the previous statement from last Thursday? The amendment seems to contradict it. Once again we're not getting the truth, the whole truth and nothing but the truth. My transfer was on 8th am. But it arrived on 20th. How do these dates tie in with the latest statement on the ING site?

Last weeks statement below........

Quote:
Originally Posted by ING spokesperson

I have asked Dan for permission to post once more and I am pleased to confirm that all the Kaupthing Edge payments requested on or before Monday 20th October have been despatched and should by now be showing in destination accounts. Inevitably, there will be a small number of transactions that do not go through smoothly. We are finding this can be for a variety of reasons such as some banks not accepting CHAPS payments or incorrect destination account information. To deal with these we have set up a process for the call centre staff to capture your information and transaction details so that your individual case can be investigated. The number to use is 0845 131 32 34 and I just tried it myself and it answered within two rings. Below is the update we have posted on the Kaupthing Edge website and as you will see we are now focussing on refunding CHAP fees and the loss of interest due to payment delays.

Please keep checking the Kaupthing Edge website for updates and we expect to be able to announce in the next few days everything is working normally.

Many thanks for your patience while we have worked to resolve these issues

Latest Kaupthing Website Message

Backlog of Withdrawal Payments:

We are pleased to confirm that the backlog of external payments requested on or before Monday 20th October has now been cleared.
These payments have been sent out and have started appearing in destination bank accounts.

If you have any further queries on payments that were requested on or before Monday 20th October, please contact our Customer Service team on 08451 31 32 34.

Withdrawals from Tuesday 21st October:
BACS transactions are being processed within normal timescales and will be credited within 3 working days.

We are currently unable to process CHAPS payments within the normal timescale (i.e. same day or next day) and these requests will take 3 days. Please use the BACS service until further notice so that no fee is incurred.

Interest adjustment and refund of CHAPS fees:
ING Direct will refund the loss of interest on your Kaupthing Edge account that resulted from payment delays. CHAPS fees will also be refunded in cases where the payment was not sent within the normal timescale. An update will be posted on this page next week, giving further information and an update on timings.

Payments In
Not all payments in are being processed normally. We are continuing to work to resolve this and will issue an update as soon as possible.

Fixed Term Product Accounts:
Customers with deposits in a Fixed Term Savings accounts can be assured that these rates will be honoured by ING Direct for the remaining term of the accounts

Thank you for you patience, and once again we apologise for any inconvenience and distress that payment delays have caused.

More news from ING Group
ING’s position as a strong and healthy bank has been boosted by the Dutch Government. It is making a €10 billion investment in ING and comes at a time when Governments all over the world are taking steps to support their major banks. This means ING is now an even stronger company for you to have your savings with.

Ippylady

Good on you The Fury, will log on tomorrow - hoping there will be a lot better news.
Good luck to all.

theFury

Name
10_66
55PQ1
2little2late
Agonyaunt
Apoorwoman
andy1465
asavoury1969
bmwalker340
bosty
brocherbill
BrummieBlue
Carlostk
Corewire
DashBoy
d10
debbiehelen
dnmharwood
drob4
Dutchcowpat
EalingSaver
Eddie123
firstyferret
Fiha05
frantic1
Greecian
Gpotts47
Haider
ianandy
iblamethebanks
isobella2000
Jake’sGran
Jbanks
Jb123456
JCB_Digger
JeremyDrew
JPM
jdcs
Jenbee
kaykay14
Kdm
keithh
kja509
leosayer
macatak
made2fade
Madre Maquina
Mahmoodt
Markoooooooo
menbed
metoooo
mjmal51
mrarnald
MumofThree
Neonoptic
Normanb
northernsparky
okeh
PanicButton
Pandpc
Paulwaiting
Peter200
PeteJoseph
Phild
puckrupboy
Puffthemagicdragon
Robin101a
Replay
Rjbrown79
Rogcay
Savingsinblackhole
Schoey99
Sjv
Skidder652003
Smitty
sols
SorryInvestor
Soulsaver
Stoat
Stonehands
Tai-Chi Fan
tangocharlie
TheCaretaker
theEdge
theFury
TheProdigy
tkh3
tooltime82
Unhappygad
Wantage_boy
whatalotofbother
Woodyemm
Wra643
WiseBuzyBee
zaphod beeblebrox


Updated list of people awaiting transfers 2030 Oct 29th


94 names


Anyone viewing this thread who is not in receipt of their transfer, please check your name is on the list .
As I will be at work during the day it will be difficult for me to keep a close eye on who is new and needs adding or who is getting paid – I will try my best. However it would be best if people can, please PERSONAL MESSAGE me if you need adding or removing – do NOT edit the list yourself.

---

I have had 45 people contact me out of the 94 awaiting transfers.

The Total for the 45 is £ 1,208,263




60 out of the 94 waiting requested transfers on the 7th/ 8th October



If anyone else wants to PM me their amount and date I will add them to the list!

2 people paid today!

ontherun_2

If anyone would like to read any statements from ING spokesperson on this particular (3rd) thread go to link below

http://forums.moneysavingexpert.com/search.html?searchid=40564411

Not been able as yet to find his posts/statements from the previous 2 threads - Anyone??

theFury

Have just been trying to get my head around the list.

As I have said, I will do my very best to keep checking the forum posts to see who is new and needs adding and who has been paid, but as I work during the day it would be REALLY helpful if people could personal message me to be added or taken off (fingers crossed for more to be taken off than added!!!)

Greecian

northernstar5 wrote: »

Thanks hometune - welcome theFury - you join an illustrious group of keepers of the list!

I second that, thanks a million !:A

10_66

Oh my God!!!! I do NOT believe it!! Yes folks, my money is in the bank!!!! Phew!! Can't tell what time it turned up, but wasn't there at 6.00pm.

ontherun_2

7pm statement on 20th October.........................


Important Update. Statement by ING, posted at 7pm
ING Direct have followed this thread and made a statement in it, hundreds of posts down. We have repeated it in this post so as many people as possible see it.

Quote:
Originally Posted by Ing Spokesperson
In Martin’s 2pm update today he said it sounded if we were urgently trying to ensure the remaining Kaupthing Edge payments were made. He was right and I am pleased to confirm that all outstanding payments will leave the bank by Thursday 23 October and start arriving in destination accounts on Friday 24 October.

We do follow the very influential moneysavingexpert.com threads and obviously recent ones have not made pleasant reading although it has been good to see reports of so many payments being received. We are pleased that we have now managed to resolve the administration issues we encountered with Kaupthing Edge and can now provide customers with what they want – certainty about when the final payments will leave the bank.

Below is the note we have just posted on the Kaupthing Edge website:

Kaupthing Edge outstanding payment issue resolved

We have been working hard to clear the backlog of payments and the vast majority of these have now been made. However, there are a small number of payments which we have been unable to process so far due to administrative issues within Kaupthing Edge.

Kaupthing Edge in the UK is being run by Administrators and we have now received their confirmation that all outstanding payments will be released by Thursday 23 October and we would expect these to start arriving in the destination bank account on Friday 24 October.

ING Direct and the Administrators would like to apologise once again for the delay in resolving this issue.

Your money is safe and secure and our priority remains to restore normal service to all customers.