Paypal dispute under DSR

Wig

rsykes2000 wrote: »

Accidentally clicked the 'Thanks' button instead of Reply for the Wig post a couple above.
Anyway, people do understand, but are possibly not being as friendly as they normally are simply due to your unnecessarily argumentative stance.

Oh and the "argumentative stance" is only one sided here isn't it..... Yeah right!

All that was needed was to answer the question. I think it was Frivolous Fray who did this in the most approprite way.

StaffsSW

My last word on this matter is simply that I do not think eBay is a suitable venue for you to use as a buyer, given that the default method of payment does not meet your expectations on service delivery and legal protection.

I'd stick with John Lewis or Argos etc, but understandably the available range and price may not as extensive or competitive - but ultimately your choice. If eBay gives you too much stress and hassle, you know what to do.

Put this one transaction down to an educational matter.

stingylolo

I don't think it's fair on sellers to have to refund postage when someone change their mind. After all if they have to take something back to the shop because they have changed their mind they have to physically go and make the trip, so why is it any different because the item is posted? As long as the item is accurately described then why should the seller have to pay for postage? Other solution: charging double postage to cover for any eventuality for return... but then your ratings will go down... As usual Ebay sellers can't win !

Wig

stingylolo wrote: »

I don't think it's fair on sellers to have to refund postage when someone change their mind. After all if they have to take something back to the shop because they have changed their mind they have to physically go and make the trip, so why is it any different because the item is posted? As long as the item is accurately described then why should the seller have to pay for postage? Other solution: charging double postage to cover for any eventuality for return... but then your ratings will go down... As usual Ebay sellers can't win !

If you want to break the law and risk someone taking you to court, and contrary to what Vogon said they will win the cost of the court fee ontop. That's fine, it's your risk. I'm not saying this is what you do as there is nothing in your post to suggest you do or will ignore the laws on DSR.

You as a seller, always have to refund the full intial purchase cost of item & postage paid. So doubling the send postage will not help you, you will be liable for it anyway.

If you don't want to be responsible for the buyers costs of returning the goods, then you should clearly state your cancellation conditions -in accordance with the law- as illustrated by me in a post at the start.

If you don't like it then you either ignore the law like Vogon does or you're in the wrong business.

thevogon

Wig wrote: »

contrary to what Vogon said they will win the cost of the court fee ontop.

I didnt say anything about the court fee.

I said you dont usually get awarded costs. Meaning time and effort required to file the case, and costs to take time off work and travel to attend court (at the chosen court of the other party if it's a sole trader - which could be hundreds of miles away), etc.

Personally my time is worth far more than the effort that would be involved in recovering a P&P fee by this method - and of course if they dont pay and dont have any assets you can find then you get nothing, you loose your £30 court fee and Baillifs costs, etc.

custardy

Wig wrote: »

When faced with a barrage of people who cannot accept a person doing research on a subject before entering into a discussion with a seller, I will obviously defend my position. I think you are all crazy for not accepting I have my own way of dealing with situations.


Or I can ask a simple question about PP before I contact them. But you think this is a massive faux pas.

i covered paypal in post #4
you replied with more DSR
i meant your tone form the start was argumentitive as you seem to expect an arguement

Wig

Custardy,
You were the first to answer the question but you included in it extra information which was your opinion about DSR, it was not necessary and could have been read by people that DSR do not apply in Ebay. I replied to your opinions with some opinions of my own that DSR do apply to certain Ebay sellers. If you look at Frivolouls Fay's answer it will show a good answer without any uneccessary judgement of the OP.



My stance from the beginning was that of a simple question. When people start giving me their unrelated opinions I respond in kind. I even ignored your post #12 (last night) which was yet a further uneccessary comment challenging me for asking the question here in the first place. I would have left it there.

When I returned today and see a number of extra replies telling me that they think I shouldn't have asked the question, I responded in kind.

custardy

post 12 was in response to your statement
you seem to feel the posters should provide only the information you require in a form which suits you
sorry thats not how forums work

Wig

custardy wrote: »

post 12 was in response to your statement
you seem to feel the posters should provide only the information you require in a form which suits you
sorry thats not how forums work

I am aware of how forums work, so why are you surprised to encounter confrontation when you confront an OP?

Frivolous Fay did not confront me on anything, and I did not confront her in return, I just gave her a 'thank you'.

If I am confronted I am perfectly happy to respond in kind. If you don't want that it seems you are the one who does not know how forums work.

custardy

i didnt confront you,i gave my opinion after answering your question