Paypal dispute under DSR

custardy

im not annoyed but my 1st port of call would have been contacting the seller

gymfiend

DSR rules are clearly stipulated to business sellers on eBay when listing an item and have been for a while now - so long as the item is returned within 14 days of proven receipt. Maybe the seller doesn't know this? Either way, no point getting wound up, ask them, they may be nicer than you expect

BaileyB

Yeah everyone needed to confirm a business or personal account this year and it said about the DSR on that. If they signed up as a business they have to refund you under the DSR

ChrisCar_2

"this is not a good start and doesn't inspire me with confidence"

So why did you buy in the first place?

soolin

Haven't ebay just allowed business sellers to revert to the '7 day' return rule?

Other than that I can only echo what the others say, always contact your seller first and then if you have problems spend time worrying about the ins and outs of it all.

Hintza

Wig you are quite correct to expect your initial postage refunding as per the DSR.

However if you have just changed your mind and the seller has not made a mistake and the item is OK. I personally think it is unfair to expect the seller to refund (but that is my opinion).

Howevcer if I the seller is erred then you should expect full refund of P+P both ways.

I get the odd buyer quoting the DSR at me and of course they get a full refund but I certainly don't offer to cover the initial P+P.

thevogon

Wig wrote: »

You will have 30 days to refund the customer in full, otherwise they can take you to court, and they will win.

You ignore this at your own peril.

I'm a Platinum Powerseller and dont ever refund return OR send postage unless I make an error. Screw the law. As a very small business this is a cost I cant afford. You ordered it and then dont want it - you should pay for ALL the costs incurred - as you said this was stated on the listing, so illegal or not, you agreed to it by purchasing. And because it is stated on the listing Paypal or your credit card company wont help you either - they dont make judgement calls on the legality of contracts.

Sure you might win a small claims case - after a lot of hastle and spending £30 in fees. You cant normally claim any costs.

However many - especially smaller - eBay sellers list a residential address or a postal address that is not where they store goods (for obvious reasons)

As an eBay seller with a Limited Company with the registered address that is a residential address - I can completely ignore such judgements - they are totally unenforceable.

If you pay out again for the bailiffs to come round then I just point out its a residential address and tell them that there are no company assets on site. The baillifs can then do nothing and have no right to enter.

Winding up a company would cost you close to £1000 + £1000 in legal fees, and of course the directors could make sure no realisable assets remain if you did.

This sort of approach will only help you against large established companies that have a dedicated company address with goods on site.

For small eBay sellers (as most are) you probably wont be getting a refund of your P&P by that method!

StaffsSW

"I'm a Platinum Powerseller" & "As a very small business"....? Hmmmmm!!



Just to reiterate above, I'd be more inclined to expend my effort on resolving the matter with the seller, rather than posting on here about spoliing for a fight and picking holes in the sellers T&C's.

The seller has sent adequate goods, in good faith, and as yet is unaware of any problem, it's just that the buyer has changed their mind, and is now expecting somebody else to pay for their indecisiveness by being pedantic over the letter of the law.

Maybe this highlights just why eBay has become a "them and us" between buyers and sellers.

Wig

I don't care what you all think about me asking if paypal protects me. I think it is sensible to know if you can rely on something to help you, before you make a claim.

It will determine how I approach the issue.

custardy

you seem very argumentitive
its not face to face
you email the seller and see what response you get
you can sit for hours at the pc deliberating and composing your reply