Paypal dispute under DSR

StaffsSW

Wig wrote: »

I don't care what you all think about me asking if paypal protects me. I think it is sensible to know if you can rely on something to help you, before you make a claim.

It will determine how I approach the issue.

In which case I have to ask what is the point of this thread? You seem to know a lot about the DSR's, and I would imagine that with regards paypal you would also know you can either have an "Item Not Recieved Claim", or a "Significantly Not As Described" claim. Both give you a full refund, the latter upon return of the item at the buyers cost. DSR's do not come in to it.,

As yet, "Indecisive Buyer regret" is not an option for a paypal claim, and the reason for return has nothing to do with paypal, so why would they need to help?

Contact the seller first, you never know, they may actually be helpful, but if you keep posting here and not emailing them, you will never know.

thevogon

stevew8975 wrote: »

"I'm a Platinum Powerseller" & "As a very small business"....? Hmmmmm!!

Thats only an average of £15K a month. One of my friends does more than that just selling Wii Fits from his bedroom.

I actually sell somewhat more than that from home but would still class myself as a very small business.

Hintza

Right contact seller ask if its oK to return item for refund.

Send item back via trackable means.

Seller refunds with or without original postage.

With original postage all is OK and sorted.

Without you can either decide to accept it as you bought in error or whatever reason you have for sending it back. Alternatively you can raise a dispute with paypal and if they are no help then you can resort to the courts.

Why do you want to return the item? I am slightly surprised at you Wig getting so worked up about this, you know where you stand and you just have to justify to yourself whether you are morally entitled to the original postage and how much of a potential fight you want to put up to get it.

Wig

stevew8975 wrote: »

In which case I have to ask what is the point of this thread?

You already know the purpose of this thread - It's in the OP

You seem to know a lot about the DSR's,

Yes

and I would imagine that with regards paypal you would also know you can either have an "Item Not Recieved Claim", or a "Significantly Not As Described" claim. Both give you a full refund, the latter upon return of the item at the buyers cost. DSR's do not come in to it.,

You "imagine" incorrectly, if I knew that I would have no reason to start this thread. But thanks for telling me that paypal expects a buyer of SNAD goods to be returned -totally against DSR & SOGA. I will be making a complaint to the relevant people about that in due course.

As yet, "Indecisive Buyer regret" is not an option for a paypal claim,

Yes I think this has been answered previously on the thread, you are repeating information already given.

and the reason for return has nothing to do with paypal, so why would they need to help?

Does non-delivery or SNAD have anything to do with PP? Yet they still intervene on your behalf to (partially) protect your rights. I think it reasonable to ask if they did the same for DSR which Ebay are at pains to mention on every business buy it now listing, giving links to the buyers rights (not full and comprehensive but good enough to begin with). If Ebay recognise the law exists and repeat it on listings, it stands to reason they might help to enforce it.

Contact the seller first, you never know, they may actually be helpful, but if you keep posting here and not emailing them, you will never know.

As I keep have to repeat to people who obviously don't understand. I see it to be utterly sensible to find out if PP protects me on this BEFORE talking to seller. because it may very well affect the way I handle the situation and what compromise I will be prepared to accept.

Wig

custardy wrote: »

you seem very argumentitive

When faced with a barrage of people who cannot accept a person doing research on a subject before entering into a discussion with a seller, I will obviously defend my position. I think you are all crazy for not accepting I have my own way of dealing with situations.

its not face to face
you email the seller and see what response you get
you can sit for hours at the pc deliberating and composing your reply

Or I can ask a simple question about PP before I contact them. But you think this is a massive faux pas.

thevogon

Paypal do not at all exist to 'protect your rights'. They simply protect you from basic fraud.

All they do is:

a) Make sure you get the item delivered to the address on the payment (it's your responsibility to ensure that this address is safe)

and

b) Will assist if the item is 'significantly not as described' once received

Paypal do not concern themselves with any other contract dispute whatsoever. Including a return under the DSR.

Ebay also do not exist to enforce the law and such terms are not covered under ebay rules.


So your choice is:

a) lump it and pay the return cost and get the item price refunded (not P&P) exactly as it states on the listing.

b) Be a nightmare customer and try and insist that you get 'your rights' to have the seller pay for your change of mind - and probably be unable to force them to do so if they decline.

rsykes2000

Accidentally clicked the 'Thanks' button instead of Reply for the Wig post a couple above.
Anyway, people do understand, but are possibly not being as friendly as they normally are simply due to your unnecessarily argumentative stance.

rsykes2000

Wig wrote: »

When faced with a barrage of people who cannot accept a person doing research on a subject before entering into a discussion with a seller, I will obviously defend my position. I think you are all crazy for not accepting I have my own way of dealing with situations.


Or I can ask a simple question about PP before I contact them. But you think this is a massive faux pas.

My stance would be if someone on eBay was seemingly ignorant about DSR law, I peraonally wouldn't buy from them and thereby save myself a lot of potential hassle. Life's too short to get cross in advance of things that MAY happen.

Wig

Hintza wrote: »

I am slightly surprised at you Wig getting so worked up about this,

I can't see any harm (but I can see a heck of a lot of benefit) with asking a simple question about whether PP protects buyers on this. All it needed was a simple answer - end of thread. But no, people have to have their say that they think I shouldn't have asked the question - doesn't matter that I think it is sensible to ask the question first. What they think is obviously so much more important than what I think.

thevogon

The simple answer is no it doesnt.