ANNOYED customer.

foxxymynx

THE_LONE_RANGER wrote: »

point one, i dont think you know much about the antique business and its products , point two she has bought the chair read the full post.
point 3, your sales training stats if they say so it must be true so there will be no ques in comet soon then?, ive always wondered why people who run these courses if they no so much etc etc why they arnt succesfull business owners in the retail sector?.ahhhh dont tell me they make more money telling people how it is done.
A bit like college lecturers we can tell you how but for god sake dont tell us to show you

she bought the chair that you wouldn't let her sit on? - well more fool her. Re point 3, - I don't make the stats :rolleyes: and you're probably right, re "they make more money telling people how it's done" Furthermore on point 3, if you're intending on being catty, it's "Q...U....E....U....E...S..." not "Q...U...E...S..."

foxxymynx

THE_LONE_RANGER wrote: »

I know i am putting my little head in a noose here but i have just had an irrate customer in my shop.
Now she was a rather big lady , she asked if she could sit on one of the chairs i have for sale i said no due to her size, i knew she would damage the chair ( i didnt say she was fat) before the fatties get going.
The chair was a nursing chair the type used in a bedroom and is mainly used as decorative piece more than used.
The lady stormed out and claimed i was saying it becouse she was fat which was not true , she had bought two other items from me and has paid for them and delivery.
My shop sells antique pieces its not dfs the more delicate chairs i would not let any one sit in the arm chairs i do not have a problem with so my question is how do i tell a fat person NO, with out them having a little paddy fit??.

BTW you didn't say that she had bought the chair, so don't patronise me by telling me to read the post when your argument in doing so is based on something that you were too lazy to write in the first place, couple that with your spelling of queues ("ques") and it just makes you look a bit, well... dim. :rolleyes:

THE_LONE_RANGER_4

i have happily said my spelling/grammer is not my strongest point dont worry about it im not , as said its not my bread and butter .i do feel sorry for the dyslexics poor dim souls.
Iwasnt too lazy to wright it, it devel oped through the day.

foxxymynx

THE_LONE_RANGER wrote: »

i have happily said my spelling/grammer is not my strongest point dont worry about it im not , as said its not my bread and butter .i do feel sorry for the dyslexics poor dim souls.
Iwasnt too lazy to wright it, it devel oped through the day.

Must have been a long argument if it developed through the day. :rolleyes:

THE_LONE_RANGER_4

foxxymynx wrote: »

she bought the chair that you wouldn't let her sit on? - well more fool her. Re point 3, - I don't make the stats :rolleyes: and you're probably right, re "they make more money telling people how it's done" Furthermore on point 3, if you're intending on being catty, it's "Q...U....E....U....E...S..." not "Q...U...E...S..."

Theres a saying in business if you cant do it you teach it, yes im sure there paid more for it:rotfl: :rotfl:

THE_LONE_RANGER_4

clearly confrontation is what you are after .

jeannieblue

THE_LONE_RANGER wrote: »

I think the above poster is being a little silly this customer clearly does not see her self as fat /large or what ever as many people of a larger frame dont view themselve as have a weight problem.
I actually did not say dont sit on please cos your fat(some have assumed this i think) and will break it ,
She said do you think i could sit on it and i said i wouldnt as it is rather small and delicate hence the purple mist, any way she has come back in this afternoon and appologised saying she was having a bad day so all has ended well she even bought the chair .
you see in the antique trade you have to have the gift of the gab.
I am well aware many on here have a little moan over my spelling/grammer etc but assume many times it is to derect from the original post as i have said on more than one occasion i am aware of it and do not realy care as it is not my bread and butter.We are just posting on a website .

Think this may help you foxxymynx....

Personally, I thought 'foxxy' was spelt with just the one 'x' :rotfl: :rotfl: :rotfl:

Smashing

In future, an 'all breakages must be paid for' sign should suffice.

uktim29

foxxymynx wrote: »

If a person has a bad experience, sales stats (used in sales training) say that they will tell 16 people, a good experience they'll tell 13 people.

Yes of course a business will tell you this, it's in their interest. I'm very sceptical of whether this statistic is true, who on earth could have bothered to research it? I imagine it's far more likely it's been made up for the purpose of training.

Should it be true lets un-brainwash ourselves from corporate thinking and actually use our brains. When your local Victor Meldrew complain to 16 other people (the number keeps growing and growing, in the 90's it use to be 10. Chinese whispers or made up?????) do they think "oh, I'd better never shop there". Or do they think "there he goes, bloody well moaning about something again".

Classic corporate text book thinking, but it's teaching you to be their robot, it's not teaching you the real world.

custardy

just compare the vents to heaven sent

consumer vent 7,250 threads
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