ANNOYED customer.

THE_LONE_RANGER_4

I know i am putting my little head in a noose here but i have just had an irrate customer in my shop.
Now she was a rather big lady , she asked if she could sit on one of the chairs i have for sale i said no due to her size, i knew she would damage the chair ( i didnt say she was fat) before the fatties get going.
The chair was a nursing chair the type used in a bedroom and is mainly used as decorative piece more than used.
The lady stormed out and claimed i was saying it becouse she was fat which was not true , she had bought two other items from me and has paid for them and delivery.
My shop sells antique pieces its not dfs the more delicate chairs i would not let any one sit in the arm chairs i do not have a problem with so my question is how do i tell a fat person NO, with out them having a little paddy fit??.

Bunnie1982

Perhaps something along the lines of: as this piece is antique it is intended for decorative purposes rather than casual use.

You could also have a sign in your shop saying that any damage must be paid for.

SandC

Stick a notice on the chair and any other items which are delicate saying 'FAT PEOPLE DO NOT SIT DOWN HERE'.

Or, you could use a general one 'Please do not try out the chair unless you are considering buying'.

Do you think said lady just wanted a sit down for a bit?

custardy

THE_LONE_RANGER wrote: »

buy some glue

:rolleyes:

Rosie1978

I'd just put a sign up next to delicate chairs saying that no-one should sit down.

I know it's harsh but if she is of a size where she could have damaged the chair - (hope she really was that big and you weren't labelling the lady unfairly - just checking!) - then you were right to not allow her. It's your business and you could have been sued if it had broken and she'd have hurt herself.

hollydays

Is tact not your thing,by any chance?

THE_LONE_RANGER_4

Well she was about 15-16 stone i suppose the chair would have taken it however if she had leaned back to get up then the damage would occur.
I have put up a sign no sitting in the chairs.

sweetnskint

oh no! not good an unhappy customer...maybe you should keep one behind counter incase this happens again.An explanation with the delivery might win your customer back you did mention she had items for delivery! definetly not a nice situation but know what you are saying!

Freddie_Snowbits

Give the Salad Dodger leg room please

LinasPilibaitisisbatman

I wouldnt worry

I wouldnt go into an antique shop and expect to use the stuff until I owned it, neither would any normal person

Tell the fat cow if she wants to sit on it, to buy it

sweetnskint

anyone else waitin for uktim29? this should be a good one!sorry op x