ANNOYED customer.

Poppy9

Well I think that's an ex customer you have there.

I wouldn't buy a chair without sitting in it first to see if it's comfortable. While she may not have wanted it for herself she may have had an idea of buying for a present for someone else.

Unhappy customers tell all their friends, workmates etc. and post it on threads on forums!

Daytona_nev

THE_LONE_RANGER wrote: »

I know i am putting my little head in a noose here but i have just had an irrate customer in my shop.
Now she was a rather big lady , she asked if she could sit on one of the chairs i have for sale i said no due to her size, i knew she would damage the chair ( i didnt say she was fat) before the fatties get going.
The chair was a nursing chair the type used in a bedroom and is mainly used as decorative piece more than used.
The lady stormed out and claimed i was saying it becouse she was fat which was not true , she had bought two other items from me and has paid for them and delivery.
My shop sells antique pieces its not dfs the more delicate chairs i would not let any one sit in the arm chairs i do not have a problem with so my question is how do i tell a fat person NO, with out them having a little paddy fit??.

If your verbal communication is no better than your written, then i'm not surprised she stormed out.

sweetnskint

....so i waited and waited and nothing! when i go off all the fireworks will start. typical but true! x

jeannieblue

LinasPilibaitisisbatman wrote: »

I wouldnt worry

I wouldnt go into an antique shop and expect to use the stuff until I owned it, neither would any normal person

Tell the fat cow if she wants to sit on it, to buy it

So un pc - so funny, one shouldn't laugh.......

Wasn't Marjorie from Little Britain in your shop by any chance OP?

muppet_1

Now i understand why you ranted on about queues everywhere Lone Ranger(another
discussion ) I've never seen an antique shop brimming with customers

Grogg

Doesn't a chair have to be fit for the purpose it's sold i.e. sitting on?

It must be pretty poor quality if a 15stone woman will break the chair. I thought old stuff was built to last or is it a cheap modern immitation? Even DFS chairs will take more than 1 sitting on to break them.

THE_LONE_RANGER_4

Do you think so ?, they are rather small chairs and not an arm chair.
How ever a nurseing chair around a 100 years old would in deed take the weight of this rather big individual, i was not going to take the chance ,as for her telling all her friends well such is life but if you offer a good service with quality items they ignore such gossip.
As for this lady she will be back as i sell what she collects in few weeks though she will be back .

jeannieblue

grex80 wrote: »

who cares, she'll be dead in 5 years the fat cow...

Very eloquent........

and not even funny........

Poppy9

grex80 wrote: »

who cares, she'll be dead in 5 years the fat cow...

as will the business if this is the way he/she treats customers

jeannieblue

Poppy9 wrote: »

as will the business if this is the way he/she treats customers

With respect to the OP and larger than life characters...

Human beings are now alot taller and heavier now than ever. You only have to go around stately homes etc and see the size of chairs and beds etc, to see that they were built for people of a smaller frame.

Therefore, antiques are not necessarily made for today 'use' but more as decorative/display items. I'm not saying that people of a certain larger build should be discriminated against, but surely, common sense should prevail here.

For instance, if you bought an antique tea pot of great value.. would you make tea in it? Or put it on display?

Would you allow the customer to make a cuppa in it first to see if it was suitable for the purpose it was first built/made for? I don't think so. So surely that is common sense re the chair too.