Who can I complain to about Travelodge?

LesD

[quote=chrisw99;15040561. So in early September I wrote a letter addressed to "The Managing Director" to the head office. 6 weeks later no response or acknowledgement.
[/quote]

NEVER write to 'The Managing Director' of any company!!!

It's obvious you are complaining and the letter will never get to him/her.

Grant Hearn,

Chief Executive Officer

Grant has a wealth of experience in the hotel and travel industry and started his career as an Assistant Hotel Manager. Grant joined Travelodge in March 2003 from the Hilton Group where he was Managing Director for the UK and Ireland. Previously he has worked for Whitbread where he held the position of Managing Director for Travel Inn and before this the position of Chief Operating Officer for the Marriott brand.

He is married with three children and is a Fellow of the H.C.I.M.A.

Amys

I have to say I am not surprised, I stayed at one where the room was moldy and it was horrible, nowhere else nearby had room. Customer services inthe hotel did not give a da**. Ended up taking photpogrpahs and sending them to customer relations, had a fuull refund.

photome

chrisw99 wrote: »

Good thinking!! I think the whole unfortunate episode clearly highlights the vast difference in quality between Travelodge and Premier Travel Inn considering the comparable price of the two.

I didn't even mention we had a 2 year old toddler and booked a family room, which amounted to an unconverted sofa bed with a pile of bedding next to it. Correct me if I'm wrong but a family room should have at least one bed other than the double, that doesn't require assembly and making up. And of course the reception staff who were more concerned with their nails than my wifes fainting episode.

This is the STRATFORD ALCESTER one. Avoid like the plague. Go for Worcester Premier Inn. Considering by then it was 10pm I was surprised by the helpfulness of their staff, and as you pointed out earlier I should write a letter of praise to them. Everyone complains these days but not many do the opposite and I think I will.

Rightly or wrongly all travelodge family rooms consist of a double bed and an unmade sofa and roll out bed.

whitty999

I once complained to travel lodge because of the state of the room it was really filthy,I stayed but rang & complained after I got a full refund.
So you might get lucky with your money back

billieboy_2

LesD wrote: »

NEVER write to 'The Managing Director' of any company!!!

It's obvious you are complaining and the letter will never get to him/her.

Grant Hearn,

Chief Executive Officer

Grant has a wealth of experience in the hotel and travel industry and started his career as an Assistant Hotel Manager. Grant joined Travelodge in March 2003 from the Hilton Group where he was Managing Director for the UK and Ireland. Previously he has worked for Whitbread where he held the position of Managing Director for Travel Inn and before this the position of Chief Operating Officer for the Marriott brand.


He is married with three children and is a Fellow of the H.C.I.M.A.

My FIL wrote to Grant Hearn in March after staying in a Travelodge near Bristol. He had various complaints like no toilet roll when they arrived:eek: (the staff had to go to the local Morrisons to get some!), no towels, the remote on the telly had no batteries and various other things. He'd previously written to customer services but got no response so I got the Chief Executive Officer's name from a web search, he wrote to him (by letter not e-mail) and got a response very quickly from someone under him together with vouchers for a free stay at Travelodge. So I would say it's worth writing to him.

pulliptears

I stayed at the Alcester one last November, it was pretty average as Travel lodges go

spender

Put your bad experience and your good experiences on Tripadvisor, that way the news will be passed on. Hope you get a refund.

allydowd

I'd write to the registered company address:

TRAVELODGE HOTELS LIMITED
SLEEPY HOLLOW, AYLESBURY ROAD
THAME
OXON
OX9 3AT

(No honestly, the address really is Sleepy Hollow!)

kgldsun

Been there, done that and got the T Shirt!!
I have a complaint with the Heathrow Travel lodge and many E Mails, Phone calls and six weeks ago a letter to 'sleepy hollow', still no response.
I would be very careful ever booking with this company again, or for that matter recommending it!
We were fortunate enough(or so we thought) to book 2 for £9 at a Heathrow travelodge. We have paid in advance for the breakfast, which is non refundable and checked all its criteria. Nothing untoward.........................until I decided to call the Hotel and ask times of breakfasts as we would have to leave at 7.30am. This is mentioned nowhere on there website. "we dont know, its up to the managers discretion" is the answer. Five E Mails later and pre written none applicable answers, two letters later, not even one reply I have decided to give up. Customer Service? What customer Service!!!

[EMAIL="abuse@moneysavingexpert.com?subject=Reporting post http://forums.moneysavingexpert.com/showpost.html?p=15797655"][/EMAIL]
I would never recommend or book them again!
What next?

sooz

photome wrote: »

Rightly or wrongly all travelodge family rooms consist of a double bed and an unmade sofa and roll out bed.

And it's clearly stated on their website.
http://www.travelodge.co.uk/common_room_questions/#question7