Sky+ box problems - any way out?

socroties

What a relief to hear other people have experienced this too! I'm in agreement with chucles1066 post. I think they are taking shortcuts to bring money into the company. As they are desparate for customers to join. But is victory v's to their already established loyal customers.

Sunday 11 April 2010 our skyplus box failed to reset. Then there was a glimmer of sky that came back on but when pressed planner it would come up with the following message:

"A Sky+ error occured press select to restart press back up to continue withou Sky+ functionality."

Having tried and went through guidelines from the skyplus booklet and their online help centre I tried resetting it all. NOTHING BUT A RED STANDBY BUTTON!

So we called sky. Only to be told the same as so many people £65 callout for engineer and replacement box with 3 months warranty.

My answer to that was I agree nothing over the phone without having discussed it first. But most importantly keeping CALM (I'm bloody furious!) :mad: I explained to him that I donot have an extended warranty and donot want an extended warranty. I am a subscriber to the service and will not pay for a service that I am not receiving. Therefore, it will result in cancellation of my contract with them (we are over 12 months with skyplus).

I didn't like the manner in which the proposal of extended warranty was put across in otherwords, we won't fix your problem till you do take out the warranty.

It infuriates :mad: me that customer care is no longer looked upon as valued by companies anymore. But it infuriates me further they control what we watch!!!!

As Chucles1066 stated how do they know they can state a price to fix an UNKNOWN problem unless they instigated the problem in first place. They can put messages on your screen then they can probably do other things to mess up your viewing service.

We are debating wether to go over to BT VISION! But will give sky one last chance to do something or lose our custom for good!

pimento

Go Freesat. I don't miss Sky at all.

Zanziba

socroties wrote: »

NOTHING BUT A RED STANDBY BUTTON!

Have you tried the two steps I did in the post above yours? Solved my red light standby problem (Step 2 did)

socroties

Just wanted to say a BIG THANK YOU to everyone who contributed to SKY+ problem. Thank you to other peoples posts.
I tried some of the steps and got SKY back but record, pause, etc; wasn't working still. After trying several steps I phoned SKY and they DID try to get me to shell out for a warranty! BUT I DIDN'T GIVE IN! Told them to END THE CONTRACT and cancelled my DD to show I was serious. Anyway, cut long story short....SKY sent out the ENGINEER who did same steps as I had already done....2 seconds and SKY+ was back to normal! ENGINEER CALL OUT £0! So THANK YOU VERY MUCH GUYS for the help and posts....it worked out for me. :T:j

proforma_2

Just thought it might be worth a mention that there is an alternative to ringing Sky when the box is at fault.
Digi Repairs UK Ltd are the only UK company out from Sky that specialise in the repair of Sky boxes.
You can google them or ring them on 02866 327293
I have used them and very happy with the service they offer.

happy65_2

socroties wrote: »

What a relief to hear other people have experienced this too! I'm in agreement with chucles1066 post. I think they are taking shortcuts to bring money into the company. As they are desparate for customers to join. But is victory v's to their already established loyal customers.

Sunday 11 April 2010 our skyplus box failed to reset. Then there was a glimmer of sky that came back on but when pressed planner it would come up with the following message:

"A Sky+ error occured press select to restart press back up to continue withou Sky+ functionality."

Having tried and went through guidelines from the skyplus booklet and their online help centre I tried resetting it all. NOTHING BUT A RED STANDBY BUTTON!

So we called sky. Only to be told the same as so many people £65 callout for engineer and replacement box with 3 months warranty.

My answer to that was I agree nothing over the phone without having discussed it first. But most importantly keeping CALM (I'm bloody furious!) :mad: I explained to him that I donot have an extended warranty and donot want an extended warranty. I am a subscriber to the service and will not pay for a service that I am not receiving. Therefore, it will result in cancellation of my contract with them (we are over 12 months with skyplus).

I didn't like the manner in which the proposal of extended warranty was put across in otherwords, we won't fix your problem till you do take out the warranty.

It infuriates :mad: me that customer care is no longer looked upon as valued by companies anymore. But it infuriates me further they control what we watch!!!!

As Chucles1066 stated how do they know they can state a price to fix an UNKNOWN problem unless they instigated the problem in first place. They can put messages on your screen then they can probably do other things to mess up your viewing service.

We are debating wether to go over to BT VISION! But will give sky one last chance to do something or lose our custom for good!

I had Sky + installed Aug 2008 I constantly had error 25 " No satelite signal being received etc" Several phone calls and engineer visits but the fault was never corrected. The problem was intermitant, recordings were failing from time to time. The problem persisted so I had freesat via a new aerial which has given me no trouble. However, my good lady records more programs than I do and they kept failing, so last Sunday I phoned the help line, but just before that, I got a little more adventurus and turned up settings eg SIGNAL STENGTH and noticed Input 1 OK but input 2 Blank. I mentioned this to the help line man and allso reminded him that I had already threatened to cancel my subsription because the fault had been intermitant ever since the box was installed, I made it quite clear that unless something was done this and I now suspect the LNB that I would definitely cancel. An engineer turned up on Monday, checked signal etc and ended up in fitting new dish and LNB !!!!!:rotfl:Now both the signal strength is better than its ever been, but more importantly the quality is good. My thanks to the engineer who definitely was more qaulfied than the previous visits.:j

Moneysavingmama

This thread is great - really helpful for someone with no technical knowledge at all (me). I am really grateful for those who do know something taking the time to reply (and don't care how it's spelled ) I am having problems with the sound in my box - goes really fuzzy or no sound at all and has to be switched off at plug a few times before it works and now even when it's 'working' there is low level fuzz in the background. Planned to threaten to leave sky to get some help from them without paying but my main concern is losing all my programmes I have not yet watched on Sky+. Last time we needed a new box we lost everything, kids favourite films etc. Told myself then to buy a recordable DVD player to avoid it in future but of course forgot to do that until now when it's too late. Any tips would be gratefully received. I plan to try the system reset but kids are currently watching a film while I try to find solutions online so can't access box right now to try!

Grumps

I'd suspect the TV rather than the decoder. I presume it is connected with a Scart lead. Can you try another TV? Or try reversing the Scart lead and retuning the TV to the decoder signal.

Moneysavingmama

Thanks for the suggestion, Grumps. We bought a new TV (needed one anyway not just a money wasting quick fix!) and no difference. Will try reversing the leads and see if that changes things.

Kudo

Hi everyone
Well Im new here but I hope you could help me with my Thomson sky+ box. I've had it for almost a year now an recently it's been havin a weird static noise on the programms. I can hear everything but with a static sound behind every word or sound. I've change the scart to new ones several times, full system reset/housekeeping, planner rebuild (as sky customer services suggested) and unplugging it for a whole day but it dosent work and now it just has no sound but the occasional loud static noise every now and then but the pictures perfect. I've called sky and they told me that this is an entirely new problem they never uncounted before and they want me to pay £65 for an engineer to check it out and i might need to pay for a new box if they cant fix it so I was woundering if anyone has had this problem or can they suggest any method into fixing it? By the way it's not my tv as I don't have this problem when I use the VCR or DVD player on it, and I have sky+ multiroom plan and the hd box works perfectly fine with no problems with sound or picture. Many thanks