3 itemised billing - change in terms of business

digp

jasonwatkins wrote: »

i think that's one of the advantages for companies really, having people who's first language isn't english work off a script.

the order simply has to be "when customer complains, quote page 4, line 1 and repeat until customer hangs up".

HAHAHAH so true

markhunter

they recieved my letter yesterday. Im not using my 3 phone since the charge was introduced. On the phone to 3 now, they are trying to blag me by saying they havent recieved my letter even though the royal mail tracking service says they have. Apprently the royal mail are wrong.

A further check of my account has now shown that I have not been sent a letter or a text message regarding this £1 charge. All they could tell me last time was that a letter was sent to me sometime in August

loup67

Any success out there with Otelo yet?

xplora

Just my thought if more people complaining about this! I believe that they will know they are having problem at their end where not every customer received this letter!

markhunter

3 customer service called me back about an hour ago. They do have my letter now.

They say I cant cancel because I can either go on e billing or they will credit my account with £13 to cancel out the £1 charge until my contract ends next November.
They say that they have always reserved the right to charge for itemised billing but have always chosen not to do so until now.

markhunter

Progress seems to have been made...

I sent an email to Kevin Russell earlier today and just got this in reply

Dear Mr Hunter,
Ref: xxxxxx
Thank you for your recent communication, highlighting your concerns.
I would like to confirm that the Executive Office is currently investigating the issues you have raised and you will be contacted within 10 working days to discuss the results of their findings.
In this interim period, should you wish to comment further on the issues raised, please call the Executive Office on 08707 330 295, between 9am and 6.30pm, Monday to Friday.
Once again, thank you for bringing this matter to our attention and for your continued patience, during our ongoing investigations.

Yours sincerely

dreamypuma

jasonwatkins wrote: »

when i told 3 i wanted to cancel over the £1 itemised billing charge, they credited my account with £15 to cover the charge for the remaining 15 months of my contract ...

if someone does manage to cancel because of the charge i'll be surprised, but then good luck to you if you do

I did. But you'd know this from digitalspy

digp

Interesting that different people are getting different reasons as to why they can't cancel.

digp

Is anyone going to test this in court?

jasonwatkins

digp wrote: »

Is anyone going to test this in court?

i would have gladly done so if i'd had the money ..