3 itemised billing - change in terms of business

xplora

digp wrote: »

Here is a template letter to use (obviously check your terms and conditions to make sure they are the same or broadly the same):

Dear Sirs,

re: phone number

On the [date], I entered into a contract with your network.

I now have been notified by [state how notified] that you will be levying a fee of £1 per month to provide me with itemised billing. At the moment, there is no such fee and no such fee was agreed when I entered into the contract.

I rely on terms 4.1(b)(ii) and 10.1(d) (taken from the July 2008 Terms) which enable me to terminate the contract without penalty forthwith. I hereby give notice to that effect and confirm that I require a PAC code.

I do not wish to receive any calls from your customer services staff. Please correspond with me in writing.

I expect a written confirmation within the next [state number of days in which you want a reply].

Yours ....

Thanks mate! how kind of you. :T

markhunter

a slightly modified version of the letter after speaking with trading standard yesterday

Dear Sirs,

re: [mobile number]

On the [date], I entered into a contract with your network.

I now have been informed by another 3 customer that you will be levying a fee of £1 per month to provide me with itemised billing. At the moment, there is no such fee and no such fee was agreed when I entered into the contract. I spoke to your customer service team on [date] who informed me that a letter was sent to me in August (they could not give me the date) and that I had 30 days from receipt of that letter in which to cancel my contract. As I have received no such letter, I decided to contact my local trading standards office who informed me that the 30 day cancellation window applies from the date I am first notified of the introduction of this charge, in my case this date was [date].

I rely on terms 4.1(b)(ii) and 10.1(d) (taken from the July 2008 Terms) which enable me to terminate the contract without penalty forthwith. I hereby give notice to that effect and confirm that I require a PAC code.

I do not wish to receive any calls from your customer services staff. Please correspond with me in writing.

I expect a written confirmation within the next 14 days.

Yours

TREVORCOLMAN

markhunter wrote: »

a slightly modified version of the letter after speaking with trading standard yesterday

Dear Sirs,

re: [mobile number]

On the [date], I entered into a contract with your network.

I now have been informed by another 3 customer that you will be levying a fee of £1 per month to provide me with itemised billing. At the moment, there is no such fee and no such fee was agreed when I entered into the contract. I spoke to your customer service team on [date] who informed me that a letter was sent to me in August (they could not give me the date) and that I had 30 days from receipt of that letter in which to cancel my contract. As I have received no such letter, I decided to contact my local trading standards office who informed me that the 30 day cancellation window applies from the date I am first notified of the introduction of this charge, in my case this date was [date].

I rely on terms 4.1(b)(ii) and 10.1(d) (taken from the July 2008 Terms) which enable me to terminate the contract without penalty forthwith. I hereby give notice to that effect and confirm that I require a PAC code.

I do not wish to receive any calls from your customer services staff. Please correspond with me in writing.

I expect a written confirmation within the next 14 days.

Yours

You have missed out the word "Up" before the word "Yours"!

Pdog

I am posting the letter today. I have also emailed them at [EMAIL="executive.office@three.co.uk"]executive.office@three.co.uk[/EMAIL]

I have now had the following reply:

The Executive Office deal only with Regulatory Bodies and issues raised via Board Members
For all general queries, check out our frequently asked questions at
http://www.three.co.uk/personal/help_support_/index.omp Stay in control with My3
My3 is a free service that’s available on your mobile and on the web. On My3, you can find answers to:
Technical queries
*find out how to use your mobile
*troubleshoot any problems with your mobile *track a repair
Billing queries
*make payments
*check your usage and balance
*view your recent bills
You can also:
*top up
*buy Add-ons
*change your contact details and address
How to get to My3?
On your mobile, just press the triangle key or Planet3, then My3. On the web, go to
www.three.co.uk/my3
Still need to contact us?
1. You can call us on 333 (free) from your 3 mobile or on 08707 330 333 (standard rate) from any other phone. If you’re a Mobile Broadband customer, you can call us on 500 from your 3 mobile or on 08707 330 320 from any other phone (both numbers charged at standard rate).
2. You can log onto My3 online and send us your email via our web form. Go to My3 > Contact 3.
3. You can log onto our website and send us an email via our web form. Go to three.co.uk > Help & Support > Contact us


Is it worth contacting them through the website or another email address?

Is this the correct postal address:

3 Customer Services,
Hutchison 3G Uk Ltd,
PO Box 333,
Glasgow,
G2 9AG

vigilaire

I wouldn't bother, I sent the suggested template letter with my details by registered post.

In addition I added I would not be using my phone any more - if you use it after the price increase is implemented you are apparently agreeing to the new t&c's - and would be cancelling my direct debit forthwith.

Pdog

Thanks for the Info,

I have just sent a letter to the above postal address.

See what happens.

lees10

I too have just emailed 3 about this.

I had however switched to ebills via my 3 a week ago as didnt want to be charged the £1 a month.

Do you think in effect, I have agreed to the change in terms by doing this, or do you think that as long as I cancel within the 30 days, I will be ok to cancel?

sam0506

hi guys,

I had a word with 3 yesterday. A guy said i will get a deadlock letter in next seven days. I had sent a request to cancel my contract this thursday. How they can issue a deadlock letter just after two days?
what to do with deadlock letter if I recieved one?

sam0506

I don't know more but according to me e-bills is an option.
you want to cancel ur agrement bcause you don't accept 1 pound charge but by registered for e-bills you have agreed to the change in terms.
Change your prefrences before your next bill get generated.
Remember you r against this 1 pound charge and don't want to opt for any options provided by 3.

jasonwatkins

when i told 3 i wanted to cancel over the £1 itemised billing charge, they credited my account with £15 to cover the charge for the remaining 15 months of my contract ...

if someone does manage to cancel because of the charge i'll be surprised, but then good luck to you if you do