Tesco misprice policy discussion area II

Liverbird

I still reckon that all the money Tesco rakes in from overcharging is far, far greater than all the r&r's. I feel no guilt whatsoever in looking for these errors and taking advantage.

spa2k

Liverbird wrote:

I still reckon that all the money Tesco rakes in from overcharging is far, far greater than all the r&r's. I feel no guilt whatsoever in looking for these errors and taking advantage.

based on this explanation......

spa2k wrote:

Actually no....as i have explained several times before, the price you are charged at the till is the CORRECT price as set on the central system. HOWEVER, it IS incorrect when compared to the SEL that is displayed. By removing the SEL and (hopefully) replacing it with the correct one, the store is doing what should have been done in the first place which is displaying the correct price (as set by Head office). The prices are not determined at a store level and unless there is a very good reason, they will not be overridden instore.

please explain how Tesco makes EXTRA money from overcharges.....you are simply paying the price that you would anyway, regardless of the price displayed on the label.

Addy wrote:

Do you know anything about a new procedure for refunds requiring the customer to hand over their Clubcard though?

Apart from faulty electrical returns - I've had that in the past, they just used it to get my name and address which other stores ask for with those kind of returns anyway.

Unfortunately not Addy, sorry I cant help on this one.

moonpie

A friend tells me that Tesco has removed their poster on overpricing policy from his local store (Knocknagoney, Belfast). Has anyone else noticed this? Might be worth checking before you shop.

Addy

spa2k wrote:

based on this explanation......



please explain how Tesco makes EXTRA money from overcharges.....you are simply paying the price that you would anyway, regardless of the price displayed on the label.

Just one word for you on this much discussed subject - broccolli

spa2k wrote:

Unfortunately not Addy, sorry I cant help on this one.

Ok, thanks anyway :wave:

spa2k

Addy wrote:

Just one word for you on this much discussed subject - broccolli


:eek: :eek:

Liverbird

Addy wrote:

Just one word for you on this much discussed subject - broccolli

Add to that cheese and meat. Loads and loads of mistakes, where the price per kg on pack is greater than the SEL.... therefore extra ££££ for Mr T.

Special offers and BOGOF's not going through correctly. Not everybody checks their receipts.

hokers

It's total rubbish to suggest that (in the case of an overcharge) ALL the scan prices are always right, and the SEL prices are always wrong. We know this because we see incorrect system prices corrected to be the same as the SEL prices after a few R+R's.

Tesco's overcharging is not just about the scan price, it's about the difference between the displayed price and the scan price. On that basis, it is undeniably overcharging large numbers of customers. In some areas (CDs and stickered books), quite high percentages of prices are wrong. I think we can safely say that some weeks, up to 5% of the chart CDs are overcharging, compared to the advertised price. What do you think the total sales of CDs in the whole Tesco group for that week?

But PLEASE let's not do this debate again, has anyone seen this week's chart posters? Anything wrong?

spa2k

hokers wrote:

It's total rubbish to suggest that (in the case of an overcharge) ALL the scan prices are always right, and the SEL prices are always wrong. We know this because we see incorrect system prices corrected to be the same as the SEL prices after a few R+R's.

In that case, please explain to me how the Tesco pricing system works as you seem to know a great deal more than i do.

I eagerly await being educated......

hokers

I thought I'd spelled it out fairly clearly then, but if you insist:

Sometimes Tesco leave old and incorrect prices on the shelves/items in store.
These are sometimes more than the scan price and sometimes less.

Sometimes Tesco make errors in their central pricing and put the prices too high without telling the stores (or whoever makes the posters). Again sometimes high and sometimes low.

I think a major part of the reason for this is their pricecheck policy, whereby they check prices weekly to make sure they're the lowest of the major supermarkets (and adjust if they're not, or could be higher and still be the lowest). These regular changes cause the SEL/item prices to be out regularly, hence we see lots of misprices in the same areas regularly.

Interesting that they don't ever try to correct printed packaging as far as I can tell, even when they're supposed to be doing a new offer at a lower price/kg for example. They just remove the SEL and let the customers pay whatever price is on the item.

MyUserNamesTaken

spa2k wrote:

Actually no....as i have explained several times before, the price you are charged at the till is the CORRECT price as set on the central system. HOWEVER, it IS incorrect when compared to the SEL that is displayed. By removing the SEL and (hopefully) replacing it with the correct one, the store is doing what should have been done in the first place which is displaying the correct price (as set by Head office). The prices are not determined at a store level and unless there is a very good reason, they will not be overridden instore.

Therefore, the next guy is not being overcharged but charged the correct price as per pricing system.

And no, there really is no excuse for overcharges of this nature nor am i trying to make any.

Spa2k's explanation is correct. You are only overcharged as long as there is a misleading price indication on the shelf or packet. Once the misleading price indication is removed, the overcharge is gone. This is due to the Consumer Protection Act stating that when two prices are indicated, the lower one must be charged. If you are then charged a higher price, you have been overcharged. Remove the misleading price label and you've removed the problem. See?