Anyone close their Icesave - money in Limbo

hellyboo_2

Thanks guys. We can't contact fscs yet though can we?

Jo77

I to transferred out my instant access savings on Monday evening by BACS & closed the account. Stupidly didnt take a print off of my statement before this.

I have just reset the password & can now log on to my account (I still have an ISA with them). No sign of the funds I transferred being returned to my account or in my current account. When I call them it is constantly engaged...is a little worrying but am sincerely hoping the money hasnt disappeared..

Iberian_Dragon

Meadows wrote: »

I was told today that any transfers done Monday morning would have probably gone through, but anything done Monday evening onwards wouldn't.

I requested mine on Monday evening and having just spoken to someone at Icesave, confirmed that it hasn't and has been returned to the Icesave account.

It's worth pointing out that if you requested the entire balance, the account would be closed which is why so many people have been locked out of accessing their accounts. There is no point requesting a new password since the problem is the system does not recognise the account number.

The woman told me the account had been "deleted" although the funds were there. She said the IT department are going to re-activate these accounts and that eventually I'd be able to login again; that I wouldn't need new account login/password to be sent out.

Whether or not this is or will be the case remains to be seen.

st

Iberian_Dragon wrote: »

I requested mine on Monday evening and having just spoken to someone at Icesave, confirmed that it hasn't and has been returned to the Icesave account.

It's worth pointing out that if you requested the entire balance, the account would be closed which is why so many people have been locked out of accessing their accounts. There is no point requesting a new password since the problem is the system does not recognise the account number.

The woman told me the account had been "deleted" although the funds were there. She said the IT department are going to re-activate these accounts and that eventually I'd be able to login again; that I wouldn't need new account login/password to be sent out.

Whether or not this is or will be the case remains to be seen.

my closed account is now re activated but shows £0.00 balance and not the 10555--but they told me yesterday the money was there -I think with all tranactions it is taking time to credit the accounts .

TisforTesco

st:
Does you £0.00 account have the same account no. that is used to have?
Mine has still not appeared, only my ISA shows.

st

TisforTesco wrote: »

st:
Does you £0.00 account have the same account no. that is used to have?
Mine has still not appeared, only my ISA shows.

hi-- yes it is the same account number as before and above that the isa account whic has being credited.

we need to keep up dated on this matter -I will post as soon as any news.

TisforTesco

Thanks it's good to have as many of the facts as possible.

side-note: My keyboard skills seem to have escaped me recently, must be nerves.

MJS996

There appears to be something going on with Icesave login - I've been logging in regularly checking for my closed accounts to re-appear, and both last night and again now, my login/password 'doesn't match'. Last night I went through the password reset procedure and that worked ok (albeit slowly), but still no money today. Just tried again and my new password doesn't work again!
I guess things are happening all the time, I shall try again later.

TisforTesco

Same here, incorrect details again....

Shane_M

My details are also incorrect, which also occured last night. I unlocked the account last night and there was no change. The password worked up until about 10.30 today and its now saying its incorrect. Think I'll wait a bit...

I have the situation of my ISA fully closed, no money recvd and no listing in the summary. Some lady at Icesave told me that they could still see it on there systems.

I hope it reappears just for my peace of mind. I reckon the FSA will have complete access to the backend systems so should be able to do everything for us ?!