Kaupthing Edge CHAPS Transfer

Celt08

I agree... lets hope we all have good news soon... on our Icesave and KE accounts!
It will teach me not to bank with overseas based banks.
:rolleyes:

northern5

perhaps everyone should stop calling ING / KE .... that way the staff answering the calls and saying the same thing to everyone could go into the back office and start processing our BACS / CHAPS ??!!!!

MimiJane

behelzebub wrote: »

Just got of the phone from KE, ALL transactions (before, on and after the 8th) WILL be honoured. She also said that interest WILL be paid and the chaps £20 charge WILL be refunded. She said, not a penny will be lost!. The answer to how long will it take, "we are working around the clock to resolve this issue, ING staff have been drafted in to assist" There is No priority, ie Size of fund or the date/time submitted. I asked her about whether the bacs/chaps would be reversed back into the accounts, she said “No they will be paid” she finished with … “Have a nice day”

Many thanks for this ... I'm sure we can all draw comfort from your post and well done for covering every aspect.

Not sure we can all "have a nice day", but the signs are looking good.

web_ferret

Celt08 wrote: »

It will teach me not to bank with overseas based banks.
:rolleyes:

Theres not many UK ones left:

Abbey & B&B & A&E are all spanish
My other bank first direct is with HSBC

shabba_shabba

i agreee with northern5 we should all stop calling and let them get on with their jobs and process our payments double time

behelzebub

web_ferret wrote: »

Theres not many UK ones left:

Abbey & B&B & A&E are all spanish
My other bank first direct is with HSBC

I'll spread mine across ING and B&B

fudgie1980_2

Despite all the assurances am still pretty nervous. I made at BACS transfer first thing on 8 Oct as I figured that since news reports the day before confirmed that KE was running normally, it would take a week or so before everything crumbled (hmmm, clearly I am no expert!).

Now I have £7500 floating about god-knows-where - am hoping will get it back soon as I am having my bathroom re-fitted at the beginning of Nov and will need to pay the builder.

As for KE/Ing's assurances...I'll believe it when I see it!

Sorry to sound gloomy and negative - I know that I'm not the only person in this particular boat and that there's nothing we can do about any of it. Think I may head down to the pub - that'll lift my spirits...

behelzebub

shabba_shabba wrote: »

i agreee with northern5 we should all stop calling and let them get on with their jobs and process our payments double time

The helpdesk isnt there to process the accounts

Charles1968

behelzebub wrote: »

Just got of the phone from KE, ALL transactions (before, on and after the 8th) WILL be honoured. She also said that interest WILL be paid and the chaps £20 charge WILL be refunded. She said, not a penny will be lost!. The answer to how long will it take, "we are working around the clock to resolve this issue, ING staff have been drafted in to assist" There is No priority, ie Size of fund or the date/time submitted. I asked her about whether the bacs/chaps would be reversed back into the accounts, she said “No they will be paid” she finished with … “Have a nice day”

The staff who man the phones are being told to reassure callers, but they aren't necessarily in the know. When I spoke to KE on Monday they assured me the bank was solvent and in no danger of collapsing like Icesave as KE is a British subsidiary. That didn't prove accurate. Same goes for ING staff - they will tell callers what they want to hear.

Again, I note that nobody on this thread has received their money yet. I will believe everything is fixed when I start seeing payments come through.

katygg

Celt08 wrote: »

I agree... lets hope we all have good news soon... on our Icesave and KE accounts!
It will teach me not to bank with overseas based banks.
:rolleyes:

i have a savings account instant access in kaupthing edge on tuesday i transfered 30k to llyods tsb, but still not received it. my brother also transfered his 30k on tuesdat morning HIS ARRIVED ON THURSDAY!! this is the only transaction i know of being successfull:T