Kaupthing Edge CHAPS Transfer

UnhappyHarry

zippygeorgeandben wrote: »

Once again, put the kettle on and why not have some crumpets to go with it!!
Ben

I can't afford crumpets at the moment......

bigg

If there is a ‘backlog’, why is there not one poster saying they have successfully transferred their money, since Tuesday?

That’s not a backlog, that’s a freeze.

behelzebub

ING have already stated ..

I am an existing Kaupthing Edge and Heritable Bank customer. What does that mean to my account?

This means that the savings you currently have with Kaupthing Edge and Heritable Bank are safe.

In the short term your accounts will continue to operate in the same way using the same contact details, so you will not see any change. Your accounts will be managed by ING Direct.

trevs707

KE Savers – We all need to bring some more focus on this situation by complaining outside of this website via;

http://www.moneymadeclear.fsa.gov.uk/contactus.aspx
[EMAIL="news@sky.com"]news@sky.com[/EMAIL]
[EMAIL="complaint.info@financial-ombudsman.org.uk"]complaint.info@financial-ombudsman.org.uk[/EMAIL]

I have contacted all of the above and I suggest you do the same. As soon as I hear from any of them I'll let you know.

If anyone can add to this list please do so.

FYI:
ING freefone number 0800 561 8840
KE Use either 01159836332 or 01159836331

formulaonefan

trevs707 wrote: »

KE Savers – We all need to bring some more focus on this crappy situation by complaining outside of this website via;

http://www.moneymadeclear.fsa.gov.uk/contactus.aspx
[EMAIL="news@sky.com"]news@sky.com[/EMAIL]
[EMAIL="complaint.info@financial-ombudsman.org.uk"]complaint.info@financial-ombudsman.org.uk[/EMAIL]

I have contacted all of the above and I suggest you do the same. As soon as I hear from any of them I'll let you know.

If anyone can add to this list please do so.

FYI:
ING freefone number 0800 561 8840
KE Use either 01159836332 or 01159836331

I complained to all the three you listed above. Lets wait and see what happens.

kasbridge

All,
I posted earlier today, have now spoken to KE, FSCS and ING.

KE say don't worry your money is safe...

FSCS say (following an internal email at 9:48) dont worry, ING are not covering monies in transit but the FSCS scheme will....

ING say, talk to KE! when pushed have no specific position on the monies in transit issue.

I have urged them all to get some sort of statement out.

This is s***!!!!

Has this hit the media yet?
K.

formulaonefan

Someone earlier posted that this has hit the media. I have emailed to sky and channel4. I think its just a matter of time.

trevs707

I just received this email from the financial-ombudsman;

---

Thank you for your email. We’ll be in touch shortly with a more detailed reply. In the meantime, if this is the first time you’ve contacted us, please find below some details of our service – and how we can help you. This may be useful for you to decide whether you want to complain formally.
how to make a formal complaint
We can't step in and investigate a complaint until the financial business you're unhappy with has itself had the opportunity to put things right. The steps to follow are set out on our website at:
http://www.financial-ombudsman.org.uk/consumer/complaints.htm.
Unless you've already done so, this means you need to complain first to the financial business involved. You can do this in two ways:
(1) You can contact the business yourself – asking them to deal with your complaint under their official "complaints procedure". By law, businesses have to complete this procedure within eight weeks – keeping you up-to-date with the progress they make on your complaint.
(2) We can send details of your complaint to the business on your behalf – if you send us a completed complaint form telling us the relevant details. Our complaint form is on our website at the web address above. Or you can phone us directly on 0845 080 1800 (office hours) to give us details of your complaint – which we can forward to the business for you.
more information
If you’d like us to send you more information (or our complaint form) in the post, remember you’ll need to tell us your postal address. If you’ve emailed us, we’ve probably only got your email address!
We’ll need your handwritten signature on the complaint form – and copies of any paperwork relevant to your complaint (for example, copies of bank statements, policy documents etc). You need to post these with your complaint form to:
Financial Ombudsman Service
South Quay Plaza
183 Marsh Wall
London
E14 9SR
phone 0845 080 1800 (office hours)
video-welcome from our chief ombudsman
Watch our chief ombudsman talk about what to do if you’ve fallen out with your bank, insurance company or finance firm:
www.financial-ombudsman.org.uk/about/video_welcome.htm

Chippy99

behelzebub wrote: »

ING have already stated ..

I am an existing Kaupthing Edge and Heritable Bank customer. What does that mean to my account?

This means that the savings you currently have with Kaupthing Edge and Heritable Bank are safe.

That is the whole point. We don't currently have any savings with Kaupthing Edge. Our accounts show zero balances (or close.)

That's why people are worred. Well, it's why I am worried.

WestCoast_3

kasbridge wrote: »

FSCS say (following an internal email at 9:48) dont worry, ING are not covering monies in transit but the FSCS scheme will....

Need to see this in writing from the FSCS