Item doesn't fit, buyer wants refund

pinkshoes

Tell her to lose some weight! Perhaps she had too many pies in-between ordering and receiving tshirt??

Any girl knows that sizes vary from shop to shop, so a size 14 from say topshop will be very different to a size 14 from M&S.

aaron772

I dont think telling her to loose weight will help although its funny hehe. There really isnt alot you can do now us sellers cant leave neg for awkward buyers. i'd just say return and u will refund minus fees and postage its fair enough. I find the cheaper items sell for the more troublesome they are, everyone wants something for nothing i once sold a selection of 35 videos for a £1 and they complained they were not to their taste even though every title was listed and photographed?

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Dont be too quick to judge

livelyred

I would like a bit off advise,i sent a parcel to a lady over 2 wks a go well this wk she emailed saying she hasent recieved the item she was being nice and polite.How do i go about tracking this parcel down finding where it is,do i have to fill in forms with the post office,also do i get all the money bck postage and the item what she paid for it ? Any help would be great Thanks

bathgatebuyer

I always take the attitude with Ebay that if it's a business selling clothing and it doesn't fit, then I'll email them, ask if they have a different size, I'd pay to return the item and for the new item to be posted out.

For someone to ask an individual seller to take back something that has been accurately listed is more than a bit unfair. Tell her no. Tough! (Politely of course!)

painted_lady

I would tell her to !!!!!! off. Its a risk you take when buying off ebay. I just sell the clothes on if they dont fit, its not the sellers fault.
She could of course have a damaged version of the item herself and return the damaged version keeping your nice undamaged one. had this done to me on an £80 item once.

Brooker_Dave

painted_lady wrote: »

I would tell her to !!!!!! off.

To many negs and you'll be booted off for being a crook, even though it's the customers who are being underhand and abusing the feedback system.

Call her bluff and tell her to send it back recorded.

Ebay's becoming a bit of a minefield...

Fern_Merkin

Thanks for all your advice.

I have sent

''As I am sure you are aware, as an individual seller, not a shop, I am under no obligation to refund because an item does not fit. It was listed correctly as a 14. I am a 14. Whilst 36 is generally seen as a standard 14 size, I do not think that a D cup is and maybe this is why the item fitted me but not you? I suggest that when buying clothes from ebay you ask for more information from the seller before commiting to buy.

On this occasion I am prepared to offer a refund of the selling price, £3.60, if the item is returned in the same perfect, unworn state it was delivered in. Ebay recommend that recorded delivery is used when returning items for refund.

The other alternative is to list it yourself and maybe even make a profit

Please let me know what you decide. ''


Will that do? Will let you know if she turns psycho on me.

Am really fed up of the numpties now. May give it a go for another week or two but if they carry on I may have to leave ebay on mental health grounds

Once again, thanks to you all
FX

sharnad

What was the item a top or a bra

I wouldnt be offering a refund as this is the chance you take if you buy clothes on ebay

I think thats a perfectly acceptable response

DaisyChain_2

It was listed correctly as a 14. I am a 14. Whilst 36 is generally seen as a standard 14 size, I do not think that a D cup is and maybe this is why the item fitted me but not you?

Hi Fern,

I think we all assumed it was a 'top' yet from what you say above it sounds as though it is a bra or bikini top with a size of 36D. Is that correct?

Whatever the item was, did it have a label that actually said it was a size 14 or did you guess it was a size 14 as in '36 is approx a 14'?

Jo_F

In the original post she does say that it is a 14 and the buyer agrees that the label on it says 14