Wireless network connected, but can't get online

competitionscafe

competitionscafe wrote:

Will try working through the options at:
http://support.microsoft.com/default.aspx?scid=kb;en-us;Q313242

At the end of that page it says :
5. Click Start, click Run, and then type devmgmt.msc in the Open box.
6. In Computer Management, double-click Services and Applications, and then click Services.
7. In the details pane, right-click Wireless Zero Configuration, and then click Properties.
8. In the Startup type box, click Disabled, and then click OK.
9. Quit Computer Management, and then restart the computer.

However in the Device Manager there is no 'Services and Applications' option listed??

Chippy_Minton

Step 5 should be Start - Run - type in services.msc and click OK. Then continue with step 7, however read on...

I'm a bit confused. In thread http://forums.moneysavingexpert.com/showthread.html?t=178780&page=20 post 395 you say you bought a wireless USB adapter. Then in post 397 you say your laptop is a Dell with wireless built in. What are you using the wireless USB adapter for? The Dell laptop has wireless built in and doesn't need a separate adapter.

Also, I'd be surprised if the laptop doesn't recognise the Wireless Zero Configuration Service, therefore disabling it as step 8 above says may not work.

I would make sure WZC service is Started then go to that MS page (http://support.microsoft.com/default.aspx?scid=kb;en-us;Q313242) and do steps 2 and 3 in the More Information section to see if your laptop wireless driver recognises the WZC service.

competitionscafe

Hi,

The wireless usb adapter from ebuyer is attached to the Dell PC in the lounge not to the laptop. Did steps 1 to 3 on that page and I got to "If you can view the properties and if you can see and access the Wireless Networks tab, see the "Drivers That Support the Wireless Zero Configuration Service" section" - however the wireless connection appears to be correctly configured according to that - but I just get an error page if I try to use Explorer or Firefox on the laptop even though the laptop says that I am connected to the network?

albertross_2

A router is much easier..

http://forums.moneysavingexpert.com/showpost.html?p=2301531&postcount=10

Chippy_Minton

A wireless router would be easier, but sharing the internet through an ad hoc network should work.

Post #45 tells me that the drivers work with the WZC service, so there is no reason to disable it. However you could try disabling WZC and using the wireless configuration tool that came with the adapter to see if that works better. Also, it might be a good idea to install the latest drivers from http://safecom.cn/code/support/DMF.aspx?pid=321.

As a temporary measure to see if this is the problem, disable the firewall on the host (i.e your Dell PC) and then try to access a web page on your laptop.

competitionscafe

I now have Dhcp Enabled on the USB adapter but not on the broadband - could this be the problem? And if so how do I enable it?

C:\ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXXXXXXXXXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Unknown
IP Routing Enabled. . . . . . . . : Yes
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : (ZD1211B)IEEE 802.11 b+g USB Adapter

Physical Address. . . . . . . . . : XXXXXXXXXXX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Autoconfiguration IP Address. . . : 169.254.203.205
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . :

PPP adapter Zen UK Broadband:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : WAN (PPP/SLIP) Interface
Physical Address. . . . . . . . . : XXXXXXXXXXXXX
Dhcp Enabled. . . . . . . . . . . : No
IP Address. . . . . . . . . . . . : 217.155.40.80
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 217.155.40.80
DNS Servers . . . . . . . . . . . : 212.23.3.100
212.23.6.100
NetBIOS over Tcpip. . . . . . . . : Disabled

---

I also tried the pings in post #3 with the following results:

(This was on the main PC with the usb adapter not on the laptop - is this correct or should I be doing this on the laptop instead/as well?)

Cannot load VDM IPX/SPX support
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\MARKSO~1>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\DOCUME~1\MARKSO~1>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\DOCUME~1\MARKSO~1>ipconfig/release

Windows IP Configuration


Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

PPP adapter Zen UK Broadband:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 217.155.40.80
Subnet Mask . . . . . . . . . . . : 255.255.255.255
Default Gateway . . . . . . . . . : 217.155.40.80



C:\DOCUME~1\MARKSO~1>ipconfig/renew
^C
C:\DOCUME~1\>
C:\DOCUME~1\>ping https://www.google.com

Pinging https://www.l.google.com [216.239.59.147] with 32 bytes of data:

Reply from 216.239.59.147: bytes=32 time=54ms TTL=246
Reply from 216.239.59.147: bytes=32 time=53ms TTL=246
Reply from 216.239.59.147: bytes=32 time=52ms TTL=246
Reply from 216.239.59.147: bytes=32 time=51ms TTL=246

Ping statistics for 216.239.59.147:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 51ms, Maximum = 54ms, Average = 52ms

C:\DOCUME~1\>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\DOCUME~1\>ping 66.102.9.104

Pinging 66.102.9.104 with 32 bytes of data:

Reply from 66.102.9.104: bytes=32 time=53ms TTL=244
Reply from 66.102.9.104: bytes=32 time=52ms TTL=244
Reply from 66.102.9.104: bytes=32 time=51ms TTL=244
Reply from 66.102.9.104: bytes=32 time=50ms TTL=244

Ping statistics for 66.102.9.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 50ms, Maximum = 53ms, Average = 51ms

C:\DOCUME~1\>

competitionscafe

Here are the results from the laptop:

Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\>ipconfig

Windows IP Configuration


Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

C:\DOCUME~1\>ipconfig/all

Windows IP Configuration

Host Name . . . . . . . . . . . . : XXXXXXXXXX
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Mixed
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Dell Wireless 1370 WLAN Mini-PCI Car
d
Physical Address. . . . . . . . . : XXXXXXXXXXXX
Dhcp Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :
DHCP Server . . . . . . . . . . . : 255.255.255.255

C:\DOCUME~1\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\DOCUME~1\>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\DOCUME~1\>ipconfig/release

Windows IP Configuration


Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

C:\DOCUME~1\>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Wireless Network Connection : unable
to contact your DHCP server. Request has timed out.

C:\DOCUME~1\>
C:\DOCUME~1\>ping https://www.google.com
Ping request could not find host https://www.google.com. Please check the name and try a
gain.

C:\DOCUME~1\>ipconfig/release

Windows IP Configuration


Ethernet adapter Wireless Network Connection:

Connection-specific DNS Suffix . :
IP Address. . . . . . . . . . . . : 0.0.0.0
Subnet Mask . . . . . . . . . . . : 0.0.0.0
Default Gateway . . . . . . . . . :

C:\DOCUME~1\>ipconfig/renew

Windows IP Configuration

An error occurred while renewing interface Wireless Network Connection : unable
to contact your DHCP server. Request has timed out.

C:\DOCUME~1\>ping 66.102.9.104

Pinging 66.102.9.104 with 32 bytes of data:

Destination host unreachable.
Destination host unreachable.
Destination host unreachable.
Destination host unreachable.

Ping statistics for 66.102.9.104:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\DOCUME~1\>

Hope this makes more sense to someone else than it does to me!

Chippy_Minton

ping 192.168.0.1 returns request timed out because that isn't your default gateway - you aren't using a router with NAT so router addresses 192.168.x.y aren't assigned. You have a static IP address, so I'd expect pinging its default gateway (217.155.40.80) will work fine and DHCP not enabled on the broadband network connection won't matter. You have DHCP enabled on the wireless adapter on the PC (the 169.254.x.y address) which is good.

Enable NetBIOS over TCPIP for both network adapters on the Dell PC.

Make sure DHCP Client service is running - Started and Automatic - on laptop and PC.

Make sure you don't have a bridge on any computer (check in Network Connections on both computers and delete any bridge).

When you run Network Setup Wizard on Dell PC (2nd para of post 41), make sure you select the wireless adapter as the network which will be used to share the internet connection.

Instead of doing ipconfig/release followed by ipconfig/renew, right-click the network in Network Connections and click Repair, as that does more than just renewing your IP address.

IP address 0.0.0.0 on laptop is one problem - it indicates a damaged TCP/IP stack. Doing a Repair might fix this. If not, uninstall Internet Protocol TCP/IP protocol on the Wireless adapter, reboot, then install Protocol TCP/IP and reboot. Do ipconfig/all on laptop and if the IP address isn't 169.254.x.y, scan for spyware and viruses.

What OS is the laptop running?

competitionscafe

Thanks for replying - have spent all of last night and most of today trying to get this to work! (As well as Fri, Sat, Sun..)

I have gone through all the steps above.....

The PC has Windows XP Pro and the laptop is running Windows XP Home

The driver for the usb convertor on the PC installled a program called ZDWlan utility wireless lan configuration tool plus ZD1211 - this has 2 mode options: station or access point - which one should be selected? (Sorry if this is an obvious/stupid question!) I would guess access point?

Maybe there is a conflict between this and the network wizard?....

The pings all seem to be okay from the PC:

(I wanted to try the same pings on the laptop but although it was connected earlier it now says the wireless network card is disconnected and repair does not fix it) - it seems to keep doing this.



Cannot load VDM IPX/SPX support
Microsoft(R) Windows DOS
(C)Copyright Microsoft Corp 1990-2001.

C:\DOCUME~1\>ping 127.0.0.1

Pinging 127.0.0.1 with 32 bytes of data:

Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\DOCUME~1\>ping 192.168.0.1

Pinging 192.168.0.1 with 32 bytes of data:

Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128
Reply from 192.168.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 192.168.0.1:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\DOCUME~1\>ping https://www.google.com

Pinging https://www.l.google.com [66.102.9.99] with 32 bytes of data:

Reply from 66.102.9.99: bytes=32 time=36ms TTL=245
Reply from 66.102.9.99: bytes=32 time=45ms TTL=245
Reply from 66.102.9.99: bytes=32 time=44ms TTL=245
Reply from 66.102.9.99: bytes=32 time=44ms TTL=245

Ping statistics for 66.102.9.99:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 45ms, Average = 42ms

C:\DOCUME~1\>ping 66.102.9.104

Pinging 66.102.9.104 with 32 bytes of data:

Reply from 66.102.9.104: bytes=32 time=36ms TTL=245
Reply from 66.102.9.104: bytes=32 time=54ms TTL=245
Reply from 66.102.9.104: bytes=32 time=43ms TTL=245
Reply from 66.102.9.104: bytes=32 time=42ms TTL=245

Ping statistics for 66.102.9.104:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 36ms, Maximum = 54ms, Average = 43ms

C:\DOCUME~1\>ping 217.155.40.80

Pinging 217.155.40.80 with 32 bytes of data:

Reply from 217.155.40.80: bytes=32 time<1ms TTL=128
Reply from 217.155.40.80: bytes=32 time<1ms TTL=128
Reply from 217.155.40.80: bytes=32 time<1ms TTL=128
Reply from 217.155.40.80: bytes=32 time<1ms TTL=128

Ping statistics for 217.155.40.80:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\DOCUME~1\>

jimbobjones_2

Hi there, this is my first post so please be gentle

I am currently at my wits end. It has now been 10 days since my broadband connection hit the skids. I am with BT Broadband Option 3 wireless.

I have XP SP2 installed and use a Belkin wireless USB adapter and BT Voyager 2091 router. 10 days ago my broadband crapped out on me for no reason - it had been working fine for the previous 4 months. I tried fixing it myself originally but after a day gave up and phoned the BT helpdesk. The woman went through resetting the router numerous times, resetting the PC numerous times. Tried pinging the router (192.168.1.1) which intially failed with 100% but then pinged it again and got 100% success. Anyway after this she decided it was a line fault with BT and that an engineer would phone me back within 2 days.

2 days later the engineer phoned to tell me my line was fixed and started going through resetting up my wireless connection. He sent me into the system configuration manager and disabled everything. I then reset my computer and it would no longer recognise any USB keyboard or mice that i plugged into it. To cut a long story short he admitted to making a mistake and i had to take my PC to a repair centre to get it fixed. 2 days later i got my PC back repaired and phoned up BT once more ( This is now 5 days since it crapped out) to try and fix the wireless. The woman went through all the same procedures as the first one (resetting router, resetting pc, pinging the router, device manager, deleting cookies & temporary internet files etc etc) with the result noe being that on the internet i can access the router by putting http://192.168.1.1 into the address bar but cannot access ANY other sites, even my homepage. She then decided that i still had a line fault and that she would get an engineer to phone me back within 2 days.

4 days later the engineer phones me back at 15:00hrs while i'm at work and leaves a message on my mobile saying the line is fixed and to phone the helpdesk if i still encounter problems. Went home and Lo & Behold - braodband still not working. Phoned up the helpdesk and once again went through the same procedures which they obviously have in front of them on their computer - ipconfig, device manager, pinging, resetting etc. Guess what ? Apparently i have a line fault and that an engineer will phone me back when he's fixed the problem. At this point i lost the plot :mad: I'm getting stuck between two departments with each passing the buck to each other with me having no broadband.

I wrote a complaint email to BT and all i got back was a reply saying that the complaints department had been notified and would contact me soon and that they understand how frustrating it can be at times - Today is 6 days on from my complaint email and i have not recieved anything from the complaints dept. I have gone through 3 people at the helpdesk, 2 engineers and their senior engineers and STILL have no broadband.

Also, i forgot to mention that I have been trying all of this with and without the USB cable from my router to my PC connected and i deleted and re-installed all of the router software to see if that would help aswell - it didn't.

Somebody please help me. If you need any info please let me know and i will try to remember or get it back to you once i get home from work.:A