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darcyvuqua

thanks loopy girl i phoned them whilst at work and they told me that i would have my card before friday somehow im not counting my chickens!!

Jamie2008

Yet again no card!!!

If it fails to materialise by tomorrow I'm phoning them up and telling them they can shove their card... sideways .

It's been weeks since they accepted my application now! It's getting rediculous!

Jamie.

Loopy_Girl

Nothing from my postie either...and I am not holding out any hope for tomorrow

Bloody appalling customer service:mad:

Jamie2008

I am INCREDIBLY annoyed.

Ive just phoned up, and they've said that they have new information.

"I can assure you that you will receive your card on or before the 17th (Next Friday)"

I am furious, they said that last week, now they're doing it again.

She gave me the number of the customer services team (08458400400) to call *IF* I don't receive it next week, so even she isn't holding out hope.!

I am not amused.

Loopy_Girl

Jamie2008 wrote: »

I am INCREDIBLY annoyed.

Ive just phoned up, and they've said that they have new information.

"I can assure you that you will receive your card on or before the 17th (Next Friday)"

I am furious, they said that last week, now they're doing it again.

She gave me the number of the customer services team (08458400400) to call *IF* I don't receive it next week, so even she isn't holding out hope.!

I am not amused.

NO WAY?!!!!!! Are you kidding?:eek: That's 3 times now we have been told...and why is it always Friday's that we are told we would get it?

I'm gonna phone the now and kick off big style as I was 'guaranteed' I would have it by tomorrow. I'll just phone to check it's been issued....

Jamie2008

I hope you have better luck than I Loopy Girl.

I told her shed done this 3 times, and then she said she couldnt help and if it didnt come next week i should phone the customer service people.

darcyvuqua

get back to me loopy girl as i was told this yesterday and i will kick off to as my postie did not deliver my card either!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Loopy_Girl

In a queue but have to get small person from school...will call when I get back and let you both know how I get on and if I don't get a satisfactory answer I shall be right on to Customer Services straight after...never mind bloody telling me I have to be let down 3 times before I can call.

(they don't call me Loopy for nothing you know!!!!)

Jamie2008

Ok, I just tried to call the "customer satisfaction" number or whatever she gave me, it's the same bloody number! Grr! As if I wouldn't already have it, I was calling her on it.

:@

Loopy_Girl

Well I just phoned and the man said that I would have the card on or before 10th...so he said you WILL have you card tomorrow.

I asked if my card had ben sent out and he said that it was ready for dispatch and is going to be posted out to me today so I have it tomorrow.

I don't believe a word of it but I can't start demanding to speak to managers etc if he is saying this to me. Tomorrow however, will be a different matter.....:rotfl: :rotfl: :rotfl: :rotfl:

When I am due to pay on my card, I am going to phone and guarantee payment. Then phone and say I had 'problems with my finances' and guarantee payment for the following week.....they should be okay with that surely?!!!!! What's good for the goose and all that.....!!!:rotfl: :rotfl: :rotfl: