Plusnet - change in T&C after i've joined up!

mishkanorman

matttaylor,

could you also answer my question please ?


so anyone with a MAAF account CAN cancel their contract and pay no penalties / remaining monthly fees ??


im almost half way through a 12 month contract and if i can cancel without penalty i really would like to !!

tia

mishka

tuapui

Hi all,

I am with Madasafish and am currently out of contract. Like many others, I was not happy with the change in T&C's on the cessation charge. I consider it unfair because it was not made know to me when I signed up. Interestingly, I checked the Madasafish website yesterday and found that clauses 10.7 has changed to the following:

"10.7 If we have made a change which is to your material detriment, you will not have to pay the charges set out in paragraph 10.6 above if you decide to end your Agreement early. However, once we have told you about such a change, you must let us know that you want to end the Agreement within thirty days."

There is no mention of the £20 cessation charge! This looks like a turnaround from Madasafish on the matter, which I applaud for seeing good customer sense.

Please note that this is for customers who sign up prior to 29th September 2008 and is different to the T&C's for new customers, which has the £20 cessation charge.

Let's hope this is the end of the debacle!

Quentin

James_PN wrote: »

It isn't something that we like doing. If the charge is reduced or removed and I honestly say that we'll be doing the same, sharpish.

BT have now announced a reduced charge for cessation to their customers to come into effect on 2/12/08.

When you end your broadband service outside your minimum period and do not request and use a migration access code to move to another service provider, you will have to pay a cease charge of £18.51 (from 2nd December 2008).

How soon will it take you to honour your promise and "do the same, sharpish"?

chrisparr

Quentin wrote: »

BT have now announced a reduced charge for cessation to their customers to come into effect on 2/12/08.



How soon will it take you to honour your promise and "do the same, sharpish"?

I'm not sure what you're getting at here Quentin? The cessation fee we get charged by wholesale is currently is £15.75 + VAT = £18.51. We charge £20 as we like to use round numbers and make a slight loss on the activation fee due to the same reasoning.

Quentin

chrisparr wrote: »

I'm not sure what you're getting at here Quentin?

The promise made to "do the same sharpish" should the charge ever be reduced.

You say you like to deal in "round numbers" - we aren't that gullible! (This is "rounding up" purely for profit, and no matter how you spin it, adding £1.49 on top of the charge now being made by BT and claiming its a rounding exercise is just cynical.

How much will the reduction have to be before your promise is actually carried out?

(You say you like to use round numbers, come off it - in your advertising all your products are offered using the £x.99p system used to attempt to fool us)

chrisparr

The price is already £18.51 once VAT has been added, I'm not aware of this changing. If it does reduce then we will look at reducing the cost to our customers.

I was referring to round numbers for the way we handle deferred contracts such as activation, house moves, routers and cessation. IIRC all of those end in 0. If we didn't round number for this type of contract then we'd be charging £40.96 for activation and not £40.

As James has said, if the price reduction is a significant one (at the moment it's not changing) then we'll look at this again.

Quentin

Now you are changing the words of the promise!

He didn't say "if the price reduction is a significant one..we'll look at it again" at all. He said:

If the charge is reduced .....I honestly say that we'll be doing the same, sharpish.

Quentin

chrisparr wrote: »

I was referring to round numbers for the way we handle deferred contracts such as activation, house moves, routers and cessation. IIRC all of those end in 0.

Correct.

If you want to make the cessation charge end in 0 (and it has to be at the expense of the customers), then why not make it £19.00?

ChrisBristol

I'm surprised it's legal for BT (or any company) to be allowed to charge for *not* providing something.

Now I've cancelled my contract with BT and moved to Broadband (and may have to pay BT for the privilege of not having their dreadful service any more), can I send BT a "cessation fee" for taking the morning off work to have cable installed?