Plusnet - change in T&C after i've joined up!

Surfer

Most of us accept changes to T & Cs but not when it affects you financially and when it affects you financially there is always a get out clause. All T & Cs would have this as standard otherwise the companies would have a lot of court battles due to pepole being "financially disadvantaged".

Quentin

James_PN wrote: »

Can I be perfectly clear, that if BT openreach hadn't started charging Wholesale and hadn't started charging us for cease orders, we would not have made a change to our terms and conditions.

We're talking about a huge amount of money that we just can't afford to absorb.

This plaintiff cry would be slightly more believable if you were just passing on the increase.

But actually you are cynically adding your margin, and turning it into a profit point.

And you aren't just passing on an increase you have no control over (like a rate increase), the charge is imposed by another department of your own company!

Plusnet_company_representative

We're actually reducing the activation cost by 96p, although I understand the point you're making.

brodev

Quentin wrote: »

If you want to keep to the original ts + cs, then you should have asked them to delete the condition which allows them to make changes prior to you accepting them.

Spoil sport.
I am really annoyed at this. The point I was making is that any change in the T&Cs can be made and I am held over a (£40 + cost of router) barrel to accept them.
I believe also, as you implied, that Plusnet is owned by BT

Plusnet_company_representative

Yeah, we're owned by BT Retail. The charge is coming from Wholesale, and they're also charging BT Retail.

kandela

Hi James,
I too am looking to leave madasafish over the changes.
in my case , I have been with madasafish for about 2 years now,
this january I asked for a mac code to leave and customer service made me a reduced price offer.

so there is no activation or hardware costs relevant

so why are the indian ( read bolshy ) customer services
trying to claim I would owe hardware and setup costs to leave .

Your terms claim to require the return of activation and hardware costs
neither apply to me.

regards
barry

Quentin

As far as madasafish customers are concerned, this detrimental change to the ts + cs means any of them wanting to leave (for any reason) can now do so without paying any early termination fees.

To use this get out you must give them notice within 30 days of being informed of the increase.

The relevant condition is 10.8:

10.6 You may terminate this Agreement within the first 12 months after the Commencement Date if you agree to pay us all the costs that we have incurred in setting up your Broadband Service. This will include an installation fee of £40.96. You must also pay the cessation charge detailed in 10.7, and the full retail price for any free or subsidised hardware that you ordered from us.
10.7 If you terminate this Agreement at any time, and choose not to transfer your Broadband Service using a MAC code, you will be required to pay a cessation (cancellation) fee of £20.00 to remove the Broadband Service from your telephone line. This charge is applied to us by BT.
10.8 If we have made a change which is to your material detriment, you will not have to pay the charges set out in paragraph 10.6 above if you decide to end your Agreement early. However, once we have told you about such a change, you must let us know that you want to end the Agreement within thirty days.

brodev

The fact that madasafish has the 10.6 clause suggests that not having it may mean that Plusnet has an unfair contract. As I previously pointed out it is quite an expensive barrel they have their customers over.

Quentin

It isn't "unfair", just different.

Plusnet are acting in line with their ts +cs.

Unfair contracts cannot be enforced, but testing the Plusnet one in court over this £20 is just not viable.

They, of course, could take a bold step and make another change to their ts + cs and come into line with madasafish - which seems to be the same firm in all senses. (Both are really BT under other names, and they seem to use the same staff - certainly on here they do).

Lets see if this suggestion gets any response!

mrJ_5

kandela wrote: »

Hi James,
I too am looking to leave madasafish over the changes.
in my case , I have been with madasafish for about 2 years now,
this january I asked for a mac code to leave and customer service made me a reduced price offer.

so there is no activation or hardware costs relevant

so why are the indian ( read bolshy ) customer services
trying to claim I would owe hardware and setup costs to leave .

Your terms claim to require the return of activation and hardware costs
neither apply to me.

regards
barry

maybe they meant to say that you need to pay the remainder of your new contract - they wouldn't have reduced your subscription if you didn't agree into staying for another 12 months