Leading Hotels of The World - Rooms for 19.28USD - 1st October ONLY!

Lefs

fairy2 wrote: »

What address do I need to send the complaint to - what a complete shambles!

I sent mine off to three different executives of LHW:

[EMAIL="claudia.kozma@lhw.com"]claudia.kozma@lhw.com[/EMAIL]
[EMAIL="azerounian@lhw.com"]azerounian@lhw.com[/EMAIL]
[EMAIL="khehir@lhw.com"]khehir@lhw.com[/EMAIL]

You can see what their positions are by looking back over the last few pages of this thread.

Heidi12

In reference to the 'cheaper rooms' being on the promo.

I would imagine this is the case as when I enquired at one of the hotels I was advised I would not be able to stay there on the promo rate as they were all standard rooms and the accessible rooms were junior suites and they were not included in the promo.

I imagine most, if not all, the hotels, would only 'give away' the basic rooms.

I gave up in the end!

Emily_Hall08

I got this back immediately:

Dear ***,

We have indeed experienced technical difficulties this morning due to
the overwhelming number of individuals who visited the site. Despite
our efforts to carefully manage and prepare for this worldwide
promotion, the traffic exceeded more than one hundred times our norm.

Please accept our sincere apologies. You will be receiving another
opportunity to participate in this offer shortly via email.

In the meantime, please rest assured that we will not be saving your
email address in our database for any future solicitations.

With thanks for your understanding and time,

Claudia Kozma Kaplan
Vice President of Corporate Communications
The Leading Hotels of the World, Ltd.
99 Park Avenue
New York, NY 10016
Tel: (212) 515-5708
Fax: (212) 515-5633

dannythedog83

I haven't signed up to the website as I couldn't get on to even do that.

I guess I won't be able to participate in the email only sale now anyway!

Is it worth sending an email?

Babiesmummy_2

I still have 2 pages open with " processing your selection "

hollydays

Wonder if MSE warned the press office of the usual take up of offers?

gaz_jones

Atleast that gives us a bit more hope. Although I must say most of my hope died at 9am this morning when I tried accessing the site and couldnt even get on then.Let alone at 1.

Emily_Hall08 wrote: »

I got this back immediately:

Dear ***,

We have indeed experienced technical difficulties this morning due to
the overwhelming number of individuals who visited the site. Despite
our efforts to carefully manage and prepare for this worldwide
promotion, the traffic exceeded more than one hundred times our norm.

Please accept our sincere apologies. You will be receiving another
opportunity to participate in this offer shortly via email.

In the meantime, please rest assured that we will not be saving your
email address in our database for any future solicitations.

With thanks for your understanding and time,

Claudia Kozma Kaplan
Vice President of Corporate Communications
The Leading Hotels of the World, Ltd.
99 Park Avenue
New York, NY 10016
Tel: (212) 515-5708
Fax: (212) 515-5633

loserface

I also got the same email.

mookybargirl

Babiesmummy wrote: »

I still have 2 pages open with " processing your selection "

Got my 4 open too - lol. Might send off an email now too. (I was actually trying for the Arizona hotel and had no better luck than anyone trying for the uk ones).

EDIT - I've sent an email too....

xxlaurissaxx

Emily_Hall08 wrote: »

I got this back immediately:

Dear ***,

We have indeed experienced technical difficulties this morning due to
the overwhelming number of individuals who visited the site. Despite
our efforts to carefully manage and prepare for this worldwide
promotion, the traffic exceeded more than one hundred times our norm.

Please accept our sincere apologies. You will be receiving another
opportunity to participate in this offer shortly via email.

In the meantime, please rest assured that we will not be saving your
email address in our database for any future solicitations.

With thanks for your understanding and time,

Claudia Kozma Kaplan
Vice President of Corporate Communications
The Leading Hotels of the World, Ltd.
99 Park Avenue
New York, NY 10016
Tel: (212) 515-5708
Fax: (212) 515-5633

I got the exact same email back from the same person. :mad: She hasnt answered any of my questions Obviousy shes just sending the same email out to everyone :mad: