Orange's Very Poor Customer Service

justpaper

Matrix999


What is your problem with Orange... what problem where your trying too solve ??



im thinkin u signed up too a cashback deal and got left paying the bill, or u found out about there pro rater thingy which always nips every one in the butt,. i deal with orange on a business level and i know there going too take care of business issues way better then normal customers ,.. BUT u should give them the feedback

seanparkin

Sorry, but if any of the orange employees can answer/figure out WHY exactly orange are refusing to honour the contract they have signed, I would be welcome to listen to why Orange CS is not !!!!!! poor.

Aiadi

Received my bill today and was charged for using freephone numbers on some days and not on others. I used to always making these calls for free part of my contract with these criminals. The women in customer services first told me that I have made these calls during peak hours and my contract is an off-peak one!! but after realising that I have been making these calls during peak time for the last 9 months without being charged she said that they were aware of a problem with customers being charged for using freephone numbers and that I'll be refunded on my next bill. A big bunch of liers and awful service. :mad:

redux

I'm sorry, but if people can't make more constructive observations than to describe an international company as criminals, then it is about time this thread was reviewed.

As someone observed earlier, some people are in dispute with the company about a decision they do not like. This is not the same as poor customer service.

The correct method of dealing with a problem is to contact the company.

aliasojo

***Board Guide Note***

redux wrote:

.....then it is about time this thread was reviewed.

Agreed.

I have locked this thread as it seems to be little more than a slag or praise Orange topic. It doesn't seem constructive and the Vent Board is not the correct place for a discussion over which network is better than another.