What to do if you've been affected by the XL collapse

gipsybabe

I received a letter from my Halifax C/C this morning saying that they had refunded me the original cost of my flights and were offering me the difference in price of the new flights I had to book and to send back form saying I agree to full and final settlement. This was booked with XL.com and not ATOL protected. Thank you Agosto for advising me to claim for the extra as I wouldn't have othewise. A happy Halifax customer .

DONZERELLA

I booked a holiday with XL to kos through co-operative travel. I decided to claim through my CCC (Halifax) as I thought it would be easier and quicker. i sent all the paperwork in and they have today sent me a letter stating:

'As your booking was made through a travel company, and not direct to XL or its assocaited companies, we have been advised by ATOL that you should contcat your travel agent in the first instance regarding a claim through the CAA'

Is this right - I thought the CCC was jointly responsible. As it's saturday I can't speak to anyone at the CCC disputes dept or the co-operatibve travel customer services.

HELP please!!!

[EMAIL="abuse@moneysavingexpert.com?subject=Reporting post http://forums.moneysavingexpert.com/showpost.html?p=15291881"][/EMAIL]

gipsybabe

No you can only claim through your CCC if you booked online with XL, if you booked through a travel agent ATOL protected you have to go that route, read back through earlier posts,
Regards

mermaidnwuk

Have to admit I am still confused even though I have read through previous posts. I paid for flights on a Visa Debit Card through an ATOL bonded flight seller. Are ATOL reimbursing Debit Cards as well as Credit Cards or do I go through the Visa Chargeback route? Any/all help gratefully received. Thanks.

dvbrwnng

I booked with travel Republic, flight only with XL. Paid a deposit via. our Tesco Mastercard.

Several letters/ telephone calls from Tesco, telling me that my claim was being processed etc. my latest letter from them states:

Under Tescos membership with Mastercard who are their governing body for credit card transactions, Tesco as a card user have no direct contact with retailers.

Tesco say that in order to intervene on my behalf, Mastercard require the cardholder to attempt to resolve the dispute with the retailer direct in the 1st instance, i.e. they want me to request a refund from Travel Republic, before they can proceed with my claim.

Tesco will then need details to show how I have contacted the retailer and what the outcome is.

Surely I either claim from ATOL or the Credit Card Co. which is correct????:money: Do I stick It out with the Credit card co?? it all seems very conflicting!!

Any help PLEASE
Thanks

kAos_3

Hello All. I booked my Florida package hols via A1 Travel. Pretty much after XL failing I got a check from A1 for the hotel fee and a form to fill out for claiming back the flight cost from the CAA, which I filled and returned promptly. I was told it would take approx 6 weeks to receive the money, but so far nothing happened, not even an acknowledgment. Tried to call and email A1 several times, finally this Friday I got through and was told that the claim is out of their hands, and is being handled by CAA, and it may take up to 6 months to get the money back. Has anyone had similar experiences or suggestions for a way forward? Many thanks!

tayloc

i claimed from nationwide visa chargeback for xl flights, they put money in my account, now they say i have got to claim through atol because flightline were atol protected, they now want their money back from my account, can they do this.

JOHNSTON24

JOHNSTON24 wrote: »

I sent off a letter to my credit card company for a refund for the flights booked direct through XL and quoted section 75. I received a call from MBNA the other day advising me that my refund would not be dealt with until after the service date (the date I was due to fly) which is not until 14th June next year as XL are only in administration and not liquidation.

I have now received the following letter from MBNA regarding my flights.



Thank you for your recent correspondence in respect of your dispute with the merchant XL.Com.

Please note that section 75 of the Consumer Credit Act 1974 does not provide an automatic entitlement to a refund where a customer has paid for goods or services using a credit card. A claim is only possible where either the supplier has breached the contract with the buyer or where the contract was induced by misrepresentation.

We review each case on its individual merits and determine our response based upon the documentation and evidence submitted to us. In this case we believe, as yet, no breach of contract has occurred as the service date has not elapsed and the merchant are only in administration at this point. Please contact us after 14 June 2009 to allow us to consider your claim.

At this time, we would suggest that you continue to discuss the merits of your claim with your legal advisor in view of our comments on this matter.


Can anyone advise me what I should do next or is it just a case of waiting till after the date? Any help would be appreciated.

littlemissfrugal

has anyone been succesful with the Alliance and Leicester Debit card as they are asking me to contact the administrators re Zoom ???

Sue1962

I travelled with Kosmar - part of XL and got stranded.Paid £300 deposit thru Nationwide flexaccount and £700 balance thru MBNA/Virgin CC.
Claimed under S75 to Virgin/MBNA.They refused to accept my claim and told me would only consider under chargeback and offered to settle for £450 on the basis thet as we had flown out we had a holiday!!Protracted communications followed and I made a formal complaint.Finally agreed to refund me the entire deposit (albeit under Mastercards own chargeback scheme)as I argued that not providing accommodation, rep, transfers and flights home was a clear breach of contract in anyones terms.For anyone with same MBNA problem would suggest you try Billing Enquiries at MBNA, PO Box 1441, Chester,CH4 9ZE and lodge a formal complaint. Their complaints analysis team handled my complaint - tel 01244 576 299- probably need to lodge complaint first!

In addition as ATOL havent even given me an enquiry reference number after 7 weeks I put in a claim under visa chargeback scheme thru Nationwide.Their original reply told me to apply to ATOL. However I have argued that as ATOL may take up to 8 months to complete my claim I wish to make a chargeback claim to avoid hardship. I have to make a written declaration about this and then Nationwide will process and pass to the ?clearing bank for XL. They dont think it will be accepted as apparently they havent heard of ANY delays apparently in ATOL claims and havent had anyone use this reasoning!!Will see what happens and keep people posted on this one.My depend on goodwill.