Indian call centre- laugh or cry ?

webmasterpolo

Cry!

Then write and complain and ask for an English speaking tekkie to call you back to solve your problem. Either that or contact your retailer of the product for support.

Absolutely outrageous treatment for a customer to receive!

Wig

What's MIO ?

wolvesinwales

www.justmio.com it's a palm computer with built in GPS. It has been mentioned in the Sat Nav thread after being on offer in Staples.

I tried to e mail the question in the first place but got no response after 4 days hence the phone call, i eventually sorted the problem out myself last night after spending hours going through the FAQs on their web site.

I have also dealt with the DELL call centre in the past and i would go further than say they read off a piece of paper i am convinced i was talking to a robot that responds only to yes and no with preset answers. I'm sure it asked me the same question three times on the trot before someone nudged the needle along.

odowdchr

wolvesinwales wrote:

I have also dealt with the DELL call centre in the past and i would go further than say they read off a piece of paper i am convinced i was talking to a robot that responds only to yes and no with preset answers. I'm sure it asked me the same question three times on the trot before someone nudged the needle along.

I had that recently too, very disconcerting. It's fine as long as you're answering their questions....but as soon as you ask them one the conversation grinds to a halt....they just can't comprehend the simplest question. I ended up communicating like you'd talk to a 3 yr old.

Bargainbabe_2

Oh don't get me started on this subject. I'm with AOL who also have a delightful indian call centre. I refuse to speak to them now as I find it very fustrating and ultimately upsetting when I am constantly misunderstood. I now retry until I get Ireland. Bit extreme maybe, but I can't take the risk of another miserable converstation with someone who blatantly can't understand what I'm talking about.

allycat999

Bargainbabe wrote:

Oh don't get me started on this subject. I'm with AOL who also have a delightful indian call centre. I refuse to speak to them now as I find it very fustrating and ultimately upsetting when I am constantly misunderstood. I now retry until I get Ireland. Bit extreme maybe, but I can't take the risk of another miserable converstation with someone who blatantly can't understand what I'm talking about.

I also do that
The indian call centre people are ..........:mad:

BargainHunterCat

Gaah! One of my new pet hates!
My business banking is with HSBC but as their call centre is now abroad and manned by what can only be described as non-English speakers, I will be moving elsewhere! :mad:
I really feel sorry for these people in India or wherever they are because I'm sure they take a lot of abuse from angry customers who are desperately trying to get their point accross and in return understand the answer, but they really should not be handling our calls because they are not linguistically equipped to do so.
But then admittedly, neither are some British people... :rolleyes:

RichyRich

I am with you all on this...except in the case of '3' Mobiles. They might be abroad but their customer service is often excellent - obviously there are one or two 'bad eggs' but that's also true of many call centres in this country.

Rich

Miroslav

BargainHunterCat wrote:

Gaah! One of my new pet hates!
My business banking is with HSBC but as their call centre is now abroad and manned by what can only be described as non-English speakers, I will be moving elsewhere! :mad:
I really feel sorry for these people in India or wherever they are because I'm sure they take a lot of abuse from angry customers who are desperately trying to get their point accross and in return understand the answer, but they really should not be handling our calls because they are not linguistically equipped to do so.
But then admittedly, neither are some British people... :rolleyes:

They probably don't understand the abuse

Sky TV are worst for it. Now, if I need to ring, I just choose the 'Cancel your Sky Account' option and you get through to Scotland, probably because they want you to stay so get someone who has English as the mother tongue to talk to you.

wolvesinwales

The SKY recorded message amuses me

Upbeat happy voice - ' If you wish to upgrade your package press * '

Gruff threatening voice ' If you wish to discuss downgrading your package ......