Indian call centre- laugh or cry ?

wolvesinwales

I phoned the MIO helpline today because my PDA cannot pick up a satellite signal from the built in GPS, as soon as i heard the accent i expected trouble but i was not prepared for this :

Me : Hello i have installed TomTom software onto my MIO168 but it cannot find a satelitte signal

MIO agent : Sorry what do you mean ?

Me : I have installed navigation software but it flashes up saying it cannot find a satellite..

MIO agent : You can not find it ? where did you put it ?

It went on like this for a while before i gave up. :rotfl:

Amba_Gambla

rotflmfao.........

elvis_bloggs

You should've just called him a t*at.!!

kazzy

WOLVES......your post just made me chuckle so much.It shouldn't be funny but I have found if you don't laugh ..........you go blo*dy stark raving bonkers at these places!!!!!!!!!!!!!!!!!!!!!!!!

wolvesinwales

kazzy wrote:

WOLVES......your post just made me chuckle so much.It shouldn't be funny but I have found if you don't laugh ..........you go blo*dy stark raving bonkers at these places!!!!!!!!!!!!!!!!!!!!!!!!

I'm glad some good has come of it ! I have had stick all day at work, the next person who asks if i have found my satellite yet will get a kick in the shins.

greenwich

elvis_bloggs wrote:

You should've just called him a t*at.!!

That's right. These foreigners should be made to realise that in this country it is customary to respond to honest misunderstandings with coarse abuse.

kazzy

errrr..............................'ave u found your satellite yet??????????????????

italiastar

They once told my that my bank (if you can call Abbey Nat a bank) was closed because it was a bank holiday - only problem was, the day in question was a Saturday morning !!!

wolvesinwales

Watch those shins Kazzy !

wobbley

I usually choose not to deal with companies that have overseas call centres. It's not a racist thing, just that you do not get an acceptable level of communication, as demonstrated by the OP's post. Dell, Capital One, and loads of others think it is a better way to conduct business. I prefer to take my custom elsewhere. I did have to contact Microsoft a few months ago and recieved brilliant service from a nice lady called Monica. When I commented on how good it was to deal with a company that didn't use an offshore call centre she said in perfect English - "Actually I'm German and in Germany !" - well that shut me up !
It does make you wonder though as 'Wolvesinwales said "It went on like this for a while before i gave up." - that is one less problem to deal with for them, - a success maybe?

madfrenchgirl

LOL

I guess I have been lucky all this time!

Wolf: can you send them an email?

well, the only Indian call centres I have dealt with was from my own bank (Lloyds TSB) and IT helpdesks.

The guy from the Lloyds was calling because I had 3 grands in my current account and he wanted to explore investment possibilities. Even though I kept on telling him that that money was going towards me going to Uni the next term, he tried to offer me a student account with o/d and a loan. I told him why would I need O/d and a loan if yout hink i have too much money in my account? I told him to put me off the phone db!

The IT helpdesks people are very polite and their english is very good for the company i am with at the mo. The time they take to address the issue is quite long but it is more the fault of the bureaucracy than theirs.

Mind you, I have spoken to a different helpdesk this morning... It took me 1 hour to explain the problem, and they still have not called back. The guy's English was poor and you could tell he was reading from a piece of paper!